Operations Oversight Team Leadership & Training Conflict & Dispute Resolution
Highly accomplished professional with diverse experience poised to transition solid background in differentiated education to excel in a management position within the hospitality industry. Offer outstanding team leadership, behavioral management, and conflict resolution skills. Exceptionally organized and disciplined; possess well-developed interpersonal skills and the ability to motivate and direct others in a supportive, cooperative team environment. Business administration expertise; coordinate with management and cross-functional teams in the execution of daily tasks and functions. Generate and maintain records and reports, secure equipment and supplies, and comply with all administrative and district policies and regulations.
1 Hotels South Beach Miami Beach, FL 2016- present
Guided guests through spa menu while demonstrating thorough knowledge of the services, techniques, and retail products to meet or exceed guests’ expectations
Partnered with leadership team to control labor, balance appointment books, and observe inventory/par levels to ensure smooth operation of spa
Marketing and development of bespoke events to enhance brand loyalty & awareness
Accountability with operational team to maximize revenue, yield management; monitoring P&L and sales; resolving guest complaints when necessary as manager on duty (MOD)
Direct and develop staff in regards to consistency, Forbes Travel Guide standards, and professional or technical knowledge that is trending in the industry.
Miami Dade County Public Schools Miami, FL 2012-2016
English Language Arts Teacher
Implement and mentor students using a blended curriculum that focuses on common core-aligned software, while maintaining district educational and behavioral guidelines
Provide educational enrichment opportunities by executing established lesson plans, while supplementing material with collaborative, project-based assignments
Develop and maintain positive interactions with students, faculty, and administrators, building a rapport and gaining respect and trust to ensure an environment conducive to learning
First Service Residential Property Management- Miami, FL, 2013-2015
Front Desk Team Associate at The Continuum South Beach (South Tower)
Operations Manager at The Mark Yacht Club on Brickell Bay
Assisted all Unit Owners, Residents and Guests in a courteous, helpful manner; maintaining quality customer service in a fast-paced environment while preserving strict confidentiality.
Supervised all moves, deliveries and document on the status of all unit owner construction, ensuring association policies were abided by all parties.
Responded to any mechanical, medical or police emergencies and assist as necessary; collaborating with housekeeping, engineering, and other facility departments.
Education & Certificates
Department of Business and Professional Regulation - Community Association Managers of Florida
Licensed Community Association Manager -License # CAM 50162
American College of Education, Indianapolis, Indiana
M. Ed. Curriculum & Instruction-Specialization in English as a Second Language (ESL), 2014
GPA: 4.00/4.00, Summa cum Laude
Johnson & Wales University, N. Miami, Florida
B.S. Hospitality Management, 2009-2010
A.S. Hotel Management, 2008-2009
GPA: 4.00/4.00, Summa cum Laude
Miami Dade Honors College, Miami, Florida
A.S. Business Administration, 2006-2007
GPA: 3.8, Magna cum Laude