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Hospitality Manager

Miami, FL
June 06, 2018

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Lizbeth Mendoza

**** ** ***** **, *****, FL ***** 786-***-****

Management Profile

Operations Oversight Team Leadership & Training Conflict & Dispute Resolution

Highly accomplished professional with diverse experience poised to transition solid background in differentiated education to excel in a management position within the hospitality industry. Offer outstanding team leadership, behavioral management, and conflict resolution skills. Exceptionally organized and disciplined; possess well-developed interpersonal skills and the ability to motivate and direct others in a supportive, cooperative team environment. Business administration expertise; coordinate with management and cross-functional teams in the execution of daily tasks and functions. Generate and maintain records and reports, secure equipment and supplies, and comply with all administrative and district policies and regulations.

Professional Experience

1 Hotels South Beach Miami Beach, FL 2016- present

Spa Supervisor

Guided guests through spa menu while demonstrating thorough knowledge of the services, techniques, and retail products to meet or exceed guests’ expectations

Partnered with leadership team to control labor, balance appointment books, and observe inventory/par levels to ensure smooth operation of spa

Marketing and development of bespoke events to enhance brand loyalty & awareness

Accountability with operational team to maximize revenue, yield management; monitoring P&L and sales; resolving guest complaints when necessary as manager on duty (MOD)

Direct and develop staff in regards to consistency, Forbes Travel Guide standards, and professional or technical knowledge that is trending in the industry.

Miami Dade County Public Schools Miami, FL 2012-2016

English Language Arts Teacher

Implement and mentor students using a blended curriculum that focuses on common core-aligned software, while maintaining district educational and behavioral guidelines

Provide educational enrichment opportunities by executing established lesson plans, while supplementing material with collaborative, project-based assignments

Develop and maintain positive interactions with students, faculty, and administrators, building a rapport and gaining respect and trust to ensure an environment conducive to learning

First Service Residential Property Management- Miami, FL, 2013-2015

Front Desk Team Associate at The Continuum South Beach (South Tower)

Operations Manager at The Mark Yacht Club on Brickell Bay

Assisted all Unit Owners, Residents and Guests in a courteous, helpful manner; maintaining quality customer service in a fast-paced environment while preserving strict confidentiality.

Supervised all moves, deliveries and document on the status of all unit owner construction, ensuring association policies were abided by all parties.

Responded to any mechanical, medical or police emergencies and assist as necessary; collaborating with housekeeping, engineering, and other facility departments.

Education & Certificates

Department of Business and Professional Regulation - Community Association Managers of Florida

Licensed Community Association Manager -License # CAM 50162

American College of Education, Indianapolis, Indiana

M. Ed. Curriculum & Instruction-Specialization in English as a Second Language (ESL), 2014

GPA: 4.00/4.00, Summa cum Laude

Johnson & Wales University, N. Miami, Florida

B.S. Hospitality Management, 2009-2010

A.S. Hotel Management, 2008-2009

GPA: 4.00/4.00, Summa cum Laude

Miami Dade Honors College, Miami, Florida

A.S. Business Administration, 2006-2007

GPA: 3.8, Magna cum Laude

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