Customer Service Manager Accounting/Payroll Medical/dental

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

CHARLOTTE BRAKEFIELD

***** ** **** ******, *****, OK 73099 H: 405-***-**** ******@****.*** I am an accomplished cake decorated with past medical/dental management experience and exceptional people skills. Action-oriented with strong ability to communicate effectively. Strong Customer Service

Computer Proficient

Multi-Task Management

Accounting I & II

Detail minded

Work Independently

10/2017 to Current Work from Home - Customer Service Associate Williams-Sonoma - Oklahoma City, OK

Guaranteed positive customer experiences and resolved all customer complaints. Recommended, selected and helped locate merchandise based on customer needs and desires.

08/2015 to 04/2018 Bakery Manager/Cake Decorator

Ingrid's - Oklahoma City, OK

Directed all aspects of ordering produce as well as maintaining fully stocked bakery. Followed all guidelines and duties of the bakery. 03/2014 to 08/2015 Cake Decorator

Homeland - Yukon, OK

Prepared, handled, stocked all bakery products. Decorated custom cake orders per customers specifications before deadline.

10/2011 to 05/2014 Bakery Manager/Cake Decorator

Williams Foods - Tuttle, OK

Managed all aspects of maintaining fully stocked bakery. Did all decorating for bakery as well as custom orders.

04/2000 to 07/2003 Office Manager

Scott Carel, DDS - Oklahoma City, OK

Managed clerical needs of company including medical supply inventory, insurance records, patient charts and company files using online tracking system. 07/1996 to 03/2000 Front Office Receptionist/Clerical Gregory Shanbour DDS - Oklahoma City, OK

Provided support to office such as scheduling, charts, computer system, filing insurance and transcription.

2008 Confectionary and Sugar Arts

Sweet Cherry's Bakery - Oklahoma City, OK, USA

Basic - Intermediate - Advanced Decorating Courses 2000 Insurance Coding Specialist

Wright Business School - Oklahoma City, OK, United States Certificate of CPT Medical Code I, II, and III

Certificate of ICP-9

2000 Medical Transcription

Wright Business School - Oklahoma City, OK, United States Certificate of Medical Terminology

Certificate of Medical Office Procedures

2000 Coding Specialist

National Certification for Insurance/Coding Specialist - Overland Park, KS, United States

1985 Associate of Science: Accounting

Oklahoma City Community College - Oklahoma City, OK, United States

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