JOSEPH REDWINE

Austin, TX / 407-***-**** / ac5r1h@r.postjobfree.com

www.linkedin.com/in/JoeRedwine

OPERATIONS, SALES, AND MARKETING EXECUTIVE

Accomplished operations and sales leader with 25 years of progressive experience driving change and improvements that increase profitability and productivity. Known for strategic thinking and tactical execution. Demonstrated ability to take business to the next level and eliminate deficiencies that impede growth. Effective and motivational leader capable of making tough decisions and thinking out-of-the-box to produce results. Decisive yet flexible management style that values creative thinking and teamwork. Retired military officer with a unique perspective on big-picture strategy and detailed tactical execution.

KEY ACCOMPLISHMENTS

Architected and led a technology managed services company through corporate growth and business development from 2 employees and less than $150K in revenue to 120 employees and $15M in recurring revenue.

Led geographically dispersed teams of CIOs, Directors and subject matter experts and managed $18M P&L in support of more than 50 clients.

After 9/11, recalled from commanding general’s staff duty as state CIO, to serve as interim commander of communications group during leadership change due to reputation for leading teams, managing change, and mentoring teams.

Instilled a focus of continuous improvement and identification of cost saving opportunities for clients that resulted in an average of $200K in annual savings per client.

PROFESSIONAL EXPERIENCE

CampusWorks, Inc. Austin, TX

An IT and business process professional and managed services company providing colleges and universities with solutions to improve operations, reduce costs, and position students for success.

Vice President Client Service Operations 2/2017 – 3/2018

Led and managed services operations with a laser focus on being a collaborative client partner. Served on 3-member executive team and was responsible for an organization making up more than 90% of the company, ensuring a highly-referenceable reputation and building a team capable of maximizing revenue recognition.

Successfully achieved 2017 revenue and margin goals resulting in a 12.5% increase over the prior year.

Managed $18M P&L for organization consisting of 4 distinct delivery practices.

Integral to closing the company’s single largest contract valued at $12M.

Oversaw a team of CIOs leading client IT departments.

Increased backlogged revenue by 15% by closing the largest multi-year managed services contract.

Developed department’s first KPIs to gain visibility into allocated resource value and achievement of customer service objectives.

Tracked long and short-term client projects across the US and Canada simultaneously and collaborated across diverse practices in a rapidly evolving landscape.

Identified obstacles to an open and collaborative culture and made personnel, policy and procedural changes that produced a culture of trust and a team approach to streamlining processes to maximum revenue recognition.

Reorganized the services organization to prepare for scalable growth.

Instilled a mindset of “get it done” versus “here’s why we can’t do this” through clear and persistent communication driving innovative thinking leading to work outcomes instead of endless work.

Led the development and evolution of security usage policies to mitigate company risk.

Consultant Austin, TX 9/2016 – 1/2017

Provided operations development, policy and procedure development, and consultation for Austin-based software startup company.

Dynamic Campus Austin, TX

Worked with colleges and universities to maximize the performance of existing technology and IT support teams through managed services partnerships.

Executive Vice President / Chief Operating Officer 1/2007 – 6/2016

Chief Technology Officer 1/2006 – 1/2007

Established enterprise IT systems and resources and developed methodology for client technology services delivery. Promoted to EVP / COO with full responsibility for business and technical direction, including company and client. Accountable for all business operations: finance, sales, marketing, HR, IT, and client facing services and relationships.

Led technology services company growth and sales development from two employees and less than $250K in revenue to 120 employees and $15M in revenue.

Reduced overhead costs by 30% by outsourcing corporate marketing, IT systems, and payroll.

Instilled a focus of continuous improvement and identification of cost saving opportunities for our clients that resulted in an average of $200K in annual savings per client.

Drove seamless integration between all aspects of the company resulting in new revenue, contract renewals, and customers served by the best talent on the market.

Managed and mentored a geographically dispersed team of client CIOs and their respective IT departments achieving organizational transformation of people, process, and technology.

Revitalized client IT organizations resulted in positive client experiences through re-engineering of service processes and migration of enterprise systems to the cloud.

Developed and negotiated strategic third-party relationships to outsource help desk functions; retrained internal staff for higher value user liaison services.

Evaluated pre-merger merger and acquisition opportunities through due diligence assessments of general matters, finances, contracts, and strategic fit.

Ellucian formerly Collegis Orlando, FL

A leading global provider of software and services designed for higher education institutions.

National Director IT and Client Professional Services 10/1999 – 1/2006

Led geographically dispersed team of Technical Directors and managed $2.5M cost center in support of 50+ clients.

Director of IT serving over 1,000 employees nationwide.

Responsible and accountable for corporate data center, client managed hosting data center, technical support call center, and nationally focused network operations center delivering 99.99% systems availability.

Saved company $1M over 3 years by relocating and merging acquired company’s data center.

Led design and managed client-facing network operations center generating revenues in excess of $350K per year.

Technology director subject matter expert during merger and acquisition pre-acquisition services and finance evaluations.

Senior director during merger and acquisition post-merger implementation and integration of personnel, technology, and facilities.

Oversaw development of voice and skills-based routing call center receiving 120K+ calls annually.

Advanced Information Systems Group Orlando, FL

Manager, Government & Commercial Systems Engineering 10/1997 – 10/1999

Bechtel Las Vegas, NV

National Network Manager 6/1996 – 9/1997

BDM International Las Vegas, NV

Senior Systems Engineer/Analyst 10/1992 – 6/1995

MILITARY EXPERIENCE

Lieutenant Colonel (retired), Florida Air National Guard 2000 – 2008

Served multiple generals as strategic advisor for continuous improvement of command and control communications capabilities and coordination with Army National Guard counterparts.

Chaired and served on strategic planning committees on topics such as disaster preparedness and Air National Guard future missions.

Recalled from general’s staff duty after 9/11 to serve as interim commander of communications group during leadership change due to reputation for leading teams, managing change, and mentoring younger generations.

Spearheaded numerous complex system implementations/integrations that served as the basis for successful flight crew training and intelligence operations.

Major, 547th Intelligence Squadron, USAF 1992 – 2000

Senior squadron communications officer providing engineering and integration oversight for unit’s data analysis activities.

Developed integration capability whereby the Intelligence function could electronically share data with Red Flag’s Space Training Facility.

Directed and validated network connectivity requirements for the processing of information for three different levels of security and included the integration and support of applicable cryptographic devices.

Provided senior expertise and training to junior officers and non-commissioned officers on Unix-based server platforms that served as the basis of intelligence and security data processing.

Captain, 57th Test Group, USAF 1990 – 1992

Planned, executed, evaluated, and reported F-16 aircraft computer software tests and evaluations.

Corrected deficiencies and determined effectiveness and suitability of operational flight program revisions.

Decision making liaison with other government organizations and defense industry representatives.

Established future aircraft interface requirements for training range telemetry systems.

Lieutenant, National Security Agency, USAF 1987 – 1990

Led agency/contractor team in developing an integrated microprocessor-based avionics communication security unit for the advanced tactical fighter, F-22.

Contract representative for technical matters supporting the $22M R&D contract.

Lead engineer on a $6M subcontract to develop advanced avionics bus interface units.

Identified requirements, wrote specifications, and brokered contractor/agency compliance.

EDUCATION

University of Phoenix Orlando, FL

M.B.A. 2000

University of Oklahoma Norman, OK

B.S. Electrical Engineering 1987

AWARDS

Defense Meritorious Service Medal, NSA, 1990

Air Force Meritorious Medal, 1992, 2003

Air Medal, 1983, 1984

Air Combat Command Outstanding Officer Intelligence Contributor of the Year, 2000

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