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Customer Service Manager

Location:
Vancouver, WA
Posted:
June 06, 2018

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Resume:

Dalonia Johnson

**** ** ********* **** ***** Vancouver, WA 98662

360-***-**** ac5r12@r.postjobfree.com

Objective

Resourceful and motivated employee, looking to apply my human services education and years of life experiences working with the resources in our community. My passion is working with diverse populations in the community, and connecting them to available services and resources, to help them achieve stability.

Education

University of Phoenix

Bachelors Degree in Psychology

2011-2013

University of Phoenix

Associates in Health Administration and Medical Records

2008-2011

Work Experience

S.H.A.R.E Vancouver, Wa 2016 - Ongoing

Aspire Housing Case Manager

Completed Client Assessments and Community Referrals

One on One case management in and out of the office

Created Housing Stability Plans with Clients

Participated in Wrap Around Services with Client

Determined Income Eligibility & Maintained Income Eligibility

Verified Income Through BVS System

Creating and Maintaining Client Files

Created Monthly Reports on Client Participation and Client Successes/Graduations

Assisted Clients with Completing Social Security Applications

Organized and Facilitated Rent Well Class

Created and Facilitated Group Supportive Service Meetings

Facilitated Client Program Briefings

Input client intake data into the ServicePoint computer system

Assist Clients Housing Search and Application Fees

Accompany Clients at the Lease Unit Inspection and Lease Signing

Completed Necessary Safety Checks

Community Services NorthWest Vancouver, Wa

2014- 2016

Community Outreach Specialist

Responsible for recruiting and/or signing up individuals for program

Direct outreach in homeless encampments/shelters and community settings

Implementation of community outreach events

Liaison between other community partners and clients

Regularly scheduled case management with clients

Assist clients with SOAR applications

Cloud BDC Vancouver, Wa 2013- 2014

Customer Service

Utilized time management skills to take up to 150 calls per day both inbound and outbound while maintaining detail and accuracy

Assisted customers with the application and qualification process while entering customer info into database.

Detailed documentation on reason for call as well as correct disposition of call

Addressed questions/ issues with application process sign in/out as well as account deletion

Verified customer information to ensure accuracy and customer satisfaction

S.H.A.R.E Vancouver, Wa 2013 - 2015

On call Case Manager

Generated log for the day/night for staff shift change meeting

One on One case management addressing issues such as barriers

Assessed demographic information in charts was accurate and/or updated

Verified insurance coverage and carrier

Submitted documents via fax and created copies for staff as needed

Manage bed list and check in sheet accordingly

Graciously welcomed, visitors and professional personnel as well as assisted with taking donations

Input client intake data into the ServicePoint computer system

Retail Imaging Portland, OR 2010-2011

Customer Service

Utilized time management skills to take up to 150 calls per day while maintaining detail and accuracy

Assisted customers with navigating Costco website and system database to ensure customer satisfaction

Detailed documentation on reason for call as well as type of assistance provided

Addressed issues with sign in/out as well as account deletion

Columbia River Mental Health Vancouver, WA 2007

Medical Office Assistant

Generated prescription refill paperwork for clients in office and by phone

Pulled and organized charts for doctors and nurses as needed

Assessed demographic information in charts was accurate and/or updated

Verified insurance coverage and carrier

Submitted documents via fax and created copies for staff as needed

Triage and manage phone calls and messages for staff

Graciously welcomed, directed and introduced pharmaceutical reps

Peoples Credit Company Portland, OR 2004-2006

Customer Service

Initiated and opened files for new accounts

Recorded and updated customer information to maintain demographic accuracy

Greeted customers in office daily, procured payments and rendered receipts

Identified and contacted customers about late payments and created payment arrangements

Submitted bankruptcy paperwork via fax to Equifax, Experian and Trans Union

References

Jessi Cornelius, RN

Catholic Community Services

360-***-****

Suzanne Straub, SOAR Program Coordinator

Community Services North West

360-***-****

Mario De Preist – Brooks, Employment Recruiter

Good Will Connections

360-***-****

Kris Grey, Youth Pastor

North Creek Church

360-***-****

● Genetthia Green, Family Stability Coordinator

Self Enhancement Inc.

971-***-****

● Jane Keith, Housing Specialist

Community Services North West

360-***-****

● Kelly Lee Carroll, Social Services

R Place of Refuge

206-***-****



Contact this candidate