Customer Service Manager
Resume:
Dalonia Johnson
**** ** ********* **** ***** Vancouver, WA 98662
360-***-**** ac5r12@r.postjobfree.com
Objective
Resourceful and motivated employee, looking to apply my human services education and years of life experiences working with the resources in our community. My passion is working with diverse populations in the community, and connecting them to available services and resources, to help them achieve stability.
Education
University of Phoenix
Bachelors Degree in Psychology
2011-2013
University of Phoenix
Associates in Health Administration and Medical Records
2008-2011
Work Experience
S.H.A.R.E Vancouver, Wa 2016 - Ongoing
Aspire Housing Case Manager
Completed Client Assessments and Community Referrals
One on One case management in and out of the office
Created Housing Stability Plans with Clients
Participated in Wrap Around Services with Client
Determined Income Eligibility & Maintained Income Eligibility
Verified Income Through BVS System
Creating and Maintaining Client Files
Created Monthly Reports on Client Participation and Client Successes/Graduations
Assisted Clients with Completing Social Security Applications
Organized and Facilitated Rent Well Class
Created and Facilitated Group Supportive Service Meetings
Facilitated Client Program Briefings
Input client intake data into the ServicePoint computer system
Assist Clients Housing Search and Application Fees
Accompany Clients at the Lease Unit Inspection and Lease Signing
Completed Necessary Safety Checks
Community Services NorthWest Vancouver, Wa
2014- 2016
Community Outreach Specialist
Responsible for recruiting and/or signing up individuals for program
Direct outreach in homeless encampments/shelters and community settings
Implementation of community outreach events
Liaison between other community partners and clients
Regularly scheduled case management with clients
Assist clients with SOAR applications
Cloud BDC Vancouver, Wa 2013- 2014
Customer Service
Utilized time management skills to take up to 150 calls per day both inbound and outbound while maintaining detail and accuracy
Assisted customers with the application and qualification process while entering customer info into database.
Detailed documentation on reason for call as well as correct disposition of call
Addressed questions/ issues with application process sign in/out as well as account deletion
Verified customer information to ensure accuracy and customer satisfaction
S.H.A.R.E Vancouver, Wa 2013 - 2015
On call Case Manager
Generated log for the day/night for staff shift change meeting
One on One case management addressing issues such as barriers
Assessed demographic information in charts was accurate and/or updated
Verified insurance coverage and carrier
Submitted documents via fax and created copies for staff as needed
Manage bed list and check in sheet accordingly
Graciously welcomed, visitors and professional personnel as well as assisted with taking donations
Input client intake data into the ServicePoint computer system
Retail Imaging Portland, OR 2010-2011
Customer Service
Utilized time management skills to take up to 150 calls per day while maintaining detail and accuracy
Assisted customers with navigating Costco website and system database to ensure customer satisfaction
Detailed documentation on reason for call as well as type of assistance provided
Addressed issues with sign in/out as well as account deletion
Columbia River Mental Health Vancouver, WA 2007
Medical Office Assistant
Generated prescription refill paperwork for clients in office and by phone
Pulled and organized charts for doctors and nurses as needed
Assessed demographic information in charts was accurate and/or updated
Verified insurance coverage and carrier
Submitted documents via fax and created copies for staff as needed
Triage and manage phone calls and messages for staff
Graciously welcomed, directed and introduced pharmaceutical reps
Peoples Credit Company Portland, OR 2004-2006
Customer Service
Initiated and opened files for new accounts
Recorded and updated customer information to maintain demographic accuracy
Greeted customers in office daily, procured payments and rendered receipts
Identified and contacted customers about late payments and created payment arrangements
Submitted bankruptcy paperwork via fax to Equifax, Experian and Trans Union
References
Jessi Cornelius, RN
Catholic Community Services
Suzanne Straub, SOAR Program Coordinator
Community Services North West
Mario De Preist – Brooks, Employment Recruiter
Good Will Connections
Kris Grey, Youth Pastor
North Creek Church
● Genetthia Green, Family Stability Coordinator
Self Enhancement Inc.
● Jane Keith, Housing Specialist
Community Services North West
● Kelly Lee Carroll, Social Services
R Place of Refuge
Contact this candidate