Tessa Donofrio-Galley

Customer Service and Technology Data Entry Specialist

Plymouth Meeting, PA 19462

ac5r03@r.postjobfree.com - 610-***-****

Administrative Assistant

Authorized to work in the US for any employer

WORK EXPERIENCE

Social Media Evaluator

Appen - Remote-September 2016 to Present

Remote evaluation of Social Media

Independent IT Consultant

Self Employed - Plymouth Meeting, PA-April 2016 to September 2016

Self Employed Contractor that helped nonprofits manage their data systems as well as implement new data systems.

Client Services Support Technician

Downingtown Area School District - Downingtown, PA-November 2014 to April 2016

Responsibilities

Working with local and remote users, while I was centrally located at the Central Office of Downingtown. Took phone calls, routed emails and tickets to on site technicians or complete tickets myself. Used Microsoft Office products daily. Troubleshooted desktops, laptops, projectors, sound systems, printers, wireless and wired network, and smartboards.

Computer Technician

EBS - Malvern, PA-September 2014 to November 2014

Responsibilities

Worked as a sub for the four elementary schools at the Great Valley School District. Troubleshooted printers, projectors, desktops, laptops, sound systems. Helped all teachers and staff in the buildings with technical issues.

Contract Data Entry Specialist

Aarons Acres - Lancaster, PA-April 2013 to April 2014

Perform data entry, mass data migration, data cleanup, tech support, and training for nonprofit admin team using Salesforce for Nonprofits CRM Database.

Test Lead

Intertek - Blue Bell, PA-January 2012 to February 2014

Test and report on cell phone applications in compliance with test cases provided by the client, while working as a team to accomplish long-term and short-term goals. Additional responsibilities include training newly hired testers and new reporters, maintaining device inventory using spreadsheets and a database, and communicating directly with the client through email via Outlook.

Tech Support Intern

Brentwood Industries - Reading, PA-2011 to 2012

Tech Club President

BTI-2011 to 2012

Oversee the general management of the club

• Utilize and delegate club officers and/or club members

• Organize club meetings, events, fundraisers, and training

Tech Club Secretary

BTI-2011 to 2011

2011

• Document and maintain all club records

• Take Minutes during club and officer meetings

• Maintain membership records and attendance

Academic Honors (Berks Technical Institute)

Technical Proficiencies

Microsoft Office (Word, Excel, PowerPoint, Adobe); Social Media Platforms (FB, Twitter, YouTube, LinkedIn, Pinterest, Instagram); Outlook

Summer Tech Support

Owen J. Roberts School District - Pottstown, PA-2009 to 2009

2009

Newspaper Carrier, Colony Park

Reading Eagle - Reading, PA-2007 to 2009

Activities/Awards:

EDUCATION

Associate's in Technology

Berks Technical Institute - Wyomissing, PA

2010 to 2012

Wilson High School - West Lawn, PA

2005 to 2009

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