Customer Service Microsoft Office

KAELIN VILLEGAS

*** ******** ****** ** #** Washington, DC 20011 202-***-**** ******.************@*****.***

Education

ASSOCIATES DEGREE 2017 UDC COMMUNITY COLLEGE (UDCC) Washington, DC

Major: Criminal Justice (60 credit hours)

HIGH SCHOOL DIPLOMA 2014 BELL MULTICULURAL HIGH SCHOOL Washington, DC

Skills & Abilities

Customer Service

Leadership

Bilingual (English & Spanish)

Active Listening Skills

Ability to understand and implement written and verbal instruction.

Knowledgeable in Microsoft Office (Outlook, Excel, Word, and PowerPoint)

Defensive Tactics

Team Player

Cash Handling Experience

Calm in emergency situations

Analytical thinking skills

Experience

CADET METROPOLITAN POLICE DEPARTMENT(MPD) 02/2015 – 05/2018

Class Leader of the Cadet Corp*

Supported the day-to-day operations of the MPD, performed rotating assignments among districts and divisions, and gained familiarization with the daily operations of the Department.

Interviewed and screened potential candidates and recruits.

Filed and sorted documents and folders.

Assisted with daily administrative tasks and duties.

Assisted citizens by translating services from Spanish to English.

Revised and published “Hit & Run” Investigations for the public.

Assisted with the “Beat the Streets” event initiative by setting up tables/chairs, supporting event logistics, and interacting with the community.

CREW MEMBER & CASHIER SUBWAY 01/2013 - 02/2015

Exhibited a cheerful and helpful manner while greeting guests and preparing their orders.

Used a Point of Sale system/cash register to record the order and compute the amount of the bill. Collected payment from guests and made change.

Checked products in sandwich unit area and restocked items to ensure there was a sufficient supply throughout the shift.

Adhered to proper food handling, safety and sanitation standards during food preparation, service and clean up.

Maintained a professional appearance and grooming standards as outlined in the SUBWAY® Operations Manual.

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