Bithinia-Ines Gutierrez (INES) Email: ac5qz4@r.postjobfree.com

**** ******* ***** ***** *******, FL 33166

305-***-****

Proficient in various areas of Air cargo and Freight Logistics: Sales/Business Development (Imports & Exports), Operations, Finance and Accounting. Focused on excellence in customer service and support, with outstanding management and leadership skills; interpersonal, motivational and negotiating skills, staff training and facilitating. Organized, analytical, business acumen, and target driven approach. Sensitive and understanding to diversified cultural markets. Highly respected and recognized in the air cargo industry, with a solid track record and established strong loyal customer relationships.

PROFESSIONAL PROFILE

FREIGHT LOGISTICS COMPANY, DORAL, FL, Imports Specialist/Coordinator FEB 2017 - PRESENT

Responsible for all imports, including third-party imports. Prepare quotes with worldwide agents all logistics requests including origin and destination, local customs clearance, documentation, pickups and delivery, and monitor brokerage requirements at destination for clearance with airlines, vessel companies and trucking companies (i.e. ISF, POA, bonds, 7512, 7501's and 3461's., and present proposal to clients. Organized and prepared data and all necessary documents for brokers for timely entry filing. Managed the import traffic force and monitored all stages of import shipments, critical timeline and deadlines. Prepare billing documentation to customers, and vendor invoices/credit memos to worldwide agents. Successfully submit data into ABI (Automated Broker Interface) for customs approval on entries, ISF, RLF, FDA, In bonds 7512, 7501's and 3461's.

AIRLINE NETWORK SERVICES, MIAMI, FL Sales Manager MAR 2016– MAY 2016

GSA Sales Manager representing cargo product for a portfolio of 5 carriers (ex FLL/MCO gateways for Norwegian Air Lines, and ex ATL,ORD and IAH for several Asian carriers). Focused on developing new market for general cargo for the FLL/MCO “DY” flight to Scandinavian destinations. Restricted to selling and marketing general dry cargo but accomplished to introduce a new product (Human Remains), as well as secure new customers. Targeted flowers and perishables but current infrastructure did not warrant perishables. Responsible to develop offline traffic via ATL to ORD departures for larger shipments to Asian destinations.

SWISS INTERNATIONAL AIR LINES, MIAMI, FL Account Manager/ Deputy NOV 2005– MAR 2016

Cargo Sales and business development, B2B, and market pricing for Florida, Caribbean, S. America, to sellable network in Europe, Asia, Africa and Middle East. Direct strong negotiations with decision makers, and credible ability to close deals, including contracted GSA’s and interline partners. Contribute to the ongoing research of strategic and competitive marketing, sales and financial analysis for existing, and new business opportunities. Responsible for increasing tonnage and yields per flight according to budgeted and targeted requirements. Monitor daily cargo operations, payload activity, and special loading and handling instructions, prioritized and maximized based on revenue and specific product cargo (Valuables, AOG, Express, DG’s, Perishables, Temperature controlled). Responsible for and managed all special key accounts rates and contracts. Compliant with company standards and governmental regulations. Handled and managed administrative duties with airport and government agencies re TSA/CBP/MDAD Airport, as company signatory, including regular quarterly reporting and yearly audits. Station Deputy/Management and excellent decision maker, DG and AVI (Live animals) certified. Responsible for staff training support, and updates.

ATLAS-POLAR AIR CARGO, MIAMI, FL Customer Service Supervisor JAN 2003 – NOV 2005

Manage all service related activities regarding freight movement on 747 freighters, flight inquiries and availability, sales/charter quotes and reservations. Detect and develop new potential customers via leads and referrals and consultative selling. Schedule movement for interline transfers, and control operational inquiries for handling oversize freight, transfers, perishable cargo, ULD, and special requirements for unusual freight. Assist local sales staff with pricing and special quotes. Provide assistance to hub stations in South America and all assigned GSA’s to territory. Prioritize booked freight according to revenue yield, and type of freight. Responsible for daily flight reconciliation and related required reports.

APPLEONE STAFFING - MIAMI, FL Manager, Credit and Collections JUL 2002 – OCT 2002

(Temp to hire assignment through staffing company for manager on LOA). Department head for major food distributing company with annual sales over $400,000,000 headquartered in Miami. Responsible for collection of past due accounts ($14,000,000.), approvals and issuance of credits and chargebacks, note receivables, Officers Financial Reports, Bank EFT’s, bank deposits and cash allocation, new accounts, D&B reports, Chattel Mortgages, UCC registration for new accounts, and recommendations of bad debt accounts to attorney.

ALLIANCE AIRLINES - MIAMI, FL Manager, Sales and Product Development AUG 2000 - NOV 2001

Achieve sales and profit objectives while expanding sales with existing client base. Identified strategic and tactical initiatives from customer/prospect database. Effectively manage and promote sellable network and other cargo operations and handling services, to cargo airlines and forwarders. Manage interline alliance through bilateral contracts. Establish targets and objectives, and create customer synergy used for long-term satisfaction and relationship.

Bithinia-Ines Gutierrez (INES) Email: ac5qz4@r.postjobfree.com

FINE AIR - MIAMI, FL Cargo Sales Coordinator and Customer Service SEP 1995 - DEC 1996

Identify potential new businesses with cargo to destinations served by airline. Maintain a good working relationship with existing accounts. Study of market rates, and assist in tailored tariff structure based on customer loyalty and volume. Planned and coordinated marketing and sales programs, promotional and advertising material, brochures trade shows and conferences. Travel required for consignee sales customers.

TRANSBRASIL AIRLINES - MIAMI, FL Cargo Finance Supervisor APR 1993 - AUG 1995

Managed the conversion to a computerized system in cargo accounting. Standardizing reporting procedures, setting operational policies and establishing a Credit and Collections Department for U.S. and European stations. Responsible for the supervision of five employees, AR, Journal Entries, and GL. Prepared preliminary financial reports, charting reports, and sales maps used for economic summaries and marketing strategies.

SPECIALIZED SKILLS

Systems: Carido CRS, CRM-Dynamics, Mercator Systems, Magaya, CargoSpot, SITA, Imports & Exports, Windows/ MS Outlook, Word, Excel,

Power Point.

DG, AVI, MDAD/CBP/TSA, CRS, IATA, TACT, Cargo Tariffs and Pricing, NVOCC, ISF, Power of Attorney

Property Management and Condominium Association Administration

Company Signatory for TSA/CBP/MDAD, (quarterly and yearly airport audit)

Employer required annual courses: TSA, Security and Safety, Antitrust, Harassment and Discrimination

LANGUAGES: Fluent in English and Spanish; Conversational French and Portuguese

EDUCATION/PROFESSIONAL TRAINING AND CERTIFICATION

eBooking – Local Coach, Miami, FL (October 2015)

Envirotainer Academy (Oct 2015) 1-Commercial; 2-Container Ground Handling; 3-GDP for Ground Handlers

AST (Advance Sales Training), Thomas University of London, Appenzel, CH (July 2015)

Special Assistance Team (Emergency Response Member), Lufthansa Training Center, NYC (September 2015)

Web-booking Cargo Course, Appointed, Zurich, CH (September 2014)

SWX-Swissworx Mercator as Deputy (Cargo System Workshops- once/twice per year) Zurich, CH (June 2008 – November 2013)

Kaizen Workshop Trainings, Zurich Airport, CH (November 2011 and February 2012)

CRM - Dynamix (Customer Relationship Management) New York, NY (February 2011)

IATA Dangerous Goods CAT 6, (certifications and regular renewals 2006 – 2015)

IATA Live Animals AVI Transportation (certifications and regular renewals 2006 – 2015)

Dunn & Bradstreet Customer Service, Miami, FL ( August 2002)

Bullet Proof Manager and Customer Service Excellence, Crestcom Institute, Miami, FL (April 2000)

AMS (Automated Manifest Systems) and Import Procedures (1998)

MDC - Business Administration, Miami, FL (1997)

SystemOne Travel Agency Training, Houston, TX (February 1994)

Employee Involvement Facilitator Training, Atlanta, GA; NYC, NY; Miami, FL (Multiple courses)

APPOINTMENTS AND HONORS

Employee of the Month Award (Miami International Airport) December 2013

Swiss International Air Lines (SWC - Winter 2008 Service Guide/ Timetable (Front cover picture) WT08-09

Oviedo, Asturias, Spain ~ Grand Marshall Role (University of Oviedo, Spain) October 2005 & February 2015

Innovator Award Winner – (Cargo Processes) Kloten, CH January 2010

Board Officer at Las Brisas Condomium at Country Club Estates – Miami Lakes - Vice President (2007) – President (2015-2017)

Miami Air Cargo Association (M.A.C.A.) ~ (Chairman of the Board 2004-current); President 2000 & 2003, Treasurer 2002, Chairman 2001, First Vice President 1999, Secretary 1998

Miami Management Council ~ Second Vice President, 2003

Miami Rescue Mission, Collaborator - Special Recognition Award 2000 & 2001

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