Project Manager

Farhana Ahmed

Phone: 408-***-****

***********@*****.***

Houston, Texas

Summary

• A certified Scrum Master and self-motivated IT professional who is energetic, self-reliant, responsible and a creative, critical thinker

• Ten years of experience in Global Customer’s domains/Sale/Retail and e-commerce industries in North America and Asia

• I have knowledge about POS (Point of Sale) applications

• Ten years of experience in SDLC methodologies like Waterfall & Agile.

• Experienced in functional, performance, integration, black box, regression, integration and end-to-end testing

• Testing web based application using VB, Web Application, NetApp, POS, SFDC, Oracle, Java, .Net, HTML, and XML

Education: Bachelor of Science, University of Houston (Texas)

Certification: Scrum fundamentals Certified Credential (SFC)

Scrum Master Certified Credential (SMC)

PMI- 35 hours done

Professional Experiences

IBM- Sunnyvale, CA 2015-2016

Project Manager

Project description: FY15 (Fiscal Year Transition-Retail/Sales/Global Customer domain-Connecting with former and future customers)

• Experienced in Agile and Waterfall

• Provided e-commerce functionality expertise during project planning, development, and production support

• Helped teams with a focus on guiding them towards improving the way they work

• Facilitated sprint planning, retrospectives and demos

• Groomed product owners’ backlogs

• Maintained relevant metrics that help the team see how they are doing

• Mentored other members of product teams

• Managed outliers-tasks and dependencies between our software development teams, third parties or product teams

• Built and tracked the release and scrum/iteration plans

• Worked with senior management and other business groups to implement the necessary organizational changes required by scrum

• Validated and delivered new features in collaboration with development team and stakeholders

• Maintained teams in the United States and India

Gap Inc. San Francisco, CA 2013-2014

Scrum Master

Project description: ENV- Chip Card Sales in Retail for Gap

• Managed schedule calendar for meetings, grooming, and daily standup

• Articulated, prioritized, and detailed product owner’s work requests

• Engaged and assisted the cross functional team lead to ensure that work met expected criteria and followed best practices

• Managed risk and collaborated with other project leads to coordinate mitigation

• Broke down and explained complex messages to the team and manager

• Actively mentored junior members to maximize teams’ potential

• Created internal and external communication methods to improve transparency, and radiate information.

Santa Clara University, Santa Clara, CA 2012-2013

Scrum Master

Project Description: Web-based maintenance of student accounts and profiles

• Worked on Kanban project

• Presented business requirement documents to team members

• Ensured that daily and weekly deadlines were met and operational standards were maintained

• Used clear communication methods to make teams aware of project dependencies to ensure standing team activities were minimally affected

• Supported program/project risk management, issue escalation and status reporting

• Helped team collaborate effectively and manage their work successfully so that they could make realistic commitments and reliably create product increments

• Invited selected users to review meetings to carry out usability tests

IBT (Institute of Business & Technology) Santa Clara, CA 2010–2011

QA-Test Lead/Scrum Master

Project Description: Customer service, secure online bill payment, student accounts

• Used technical and functional knowledge to remove roadblock within standing team

• Identified technical risks and communicated obstacles requiring outside resolution to the project manager

• Facilitated the effort of design estimates with the team to support the release, iteration and project forecasting/funding processes with Business Solutions

• Demonstrated ability to work with and support cross-functional team

• Produced stage plans, highlight reports, risk logs, and requests for changes

• Ensured team was ready to pass work to the release team by inspecting the quality of functional requirements for release iteration planning (business requirement use cases stories, etc.)

University of Houston, Houston, TX 2004-2009

QA Test Engineer

Project Description: Manually modified test cases

• Performed database testing using complex SQL queries for data validation

• Worked with both manual and automation teams

• Participated in code walk-through and defect report meetings

• Discussed test scenarios with offshore team; resolved issues collaboratively

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