Quality Manager

Lesley Hopson *************@*****.***

313-***-**** Farmington Hills, Michigan

PROFESSIONAL SUMMARY

Senior technology leader with strong organization, planning, and implementation skills that contributes to revenue enhancement and corporate cost reduction. Extensive strategic development and tactical implementation experience in quality, program and project management, operations, application lifecycle and global teams for the automotive, education, healthcare, utility, information technology, pharmaceutical and assessment services industries.

EDUCATION & CERTIFICATIONS

UNIVERSITY OF DETROIT MERCY, Detroit, MI

Master of Science – Computer & Information Systems

Concentration: Software Engineering

CENTRAL MICHIGAN UNIVERSITY, Mt. Pleasant, MI

Bachelor of Science – Business Administration

Concentration: Business Administration, Marketing

Certified ScrumMaster (CSM): License # 000239506

CONSULTING EXPERIENCE

OAKLAND COUNTY, (short term consulting), Pontiac, Michigan 1/2018 – Present

Program Manager – Cloud Computing

Implementing a hybrid cloud solution, optimization strategies, on premise to cloud migrations, build and operationalize cloud environments for CJIS, PCI, HIPAA, PII and multiple data classifications with the enterprise architecture team.

Responsibilities

Align executive stakeholders, priorities, project managers and communicate outcomes

Create program scope and approach, strategic alignment, project plans and ROI analysis

Monitor resource utilization and vendor performance and mitigate cost, scope, and schedule variance

FEi SYSTEMS, (short term consulting) Columbia, Maryland 2017 – 1/2018

Deputy Program Director

Led innovation and strategy of test automation and Scaled Agile Framework Enterprise (SAFe), risk management, client communications, governance and Dev Ops for the US Department of Health and Human Services, the Centers for Medicare and Medicaid Services (CMS) and the Department of Digital Services (USDS).

Responsibilities

Implemented an automation framework across the program’s 4 lines of business and multiple project teams

Led Agile team of architects, developers, and testers through framework development and adoption

Selected Accomplishments

Implemented automated framework throughout the program in 30 days across business units and teams

Introduced efficiencies in risk reporting, mitigation, and management

Reduced time to market by implementing use of Gherkin throughout the program

PROFESSIONAL EXPERIENCE

PEARSON (formerly Connections Education), Columbia, Maryland 2012 - 2017

Director - Quality Management (2014 – 2017)

Department leader of corporate quality management throughout 14 global teams practicing Scaled Agile Framework (SAFe).

Responsibilities

Directed technical writers, information architects, accessibility, statistical and security analysts and quality staff

Established corporate quality policies to complete software development of web-based system

Developed department structure, job descriptions, department and budgets

12 direct reports including managers and junior leaders

Selected Accomplishments

Established the following quality management strategies for web systems by anticipating opportunities, identifying gaps, analyzing risks, interpreting patterns, aligning stakeholders, and implementing solutions:

oSecurity threat modeling and assessment

oAccessibility assurance (WCAG 2.0/508)

oAPI testing standards and quality toolkit

oQuantitative risk and trend analysis

oForecasting schedule completion data

oResidual and capitalization analysis

oInternal service level agreements (SLA)

oMobile testing methodology

Launched cross-functional projects through schedule development, risk management, progress tracking, cross-department collaboration, and frequent stakeholder communications, including:

oCorporate program management site

oPearson off-shore program

oTechnology training programs

oFinancial reconciliation

oComplexity scoring implementation project

Program Key Performance Indicators

Senior Manager - Quality Control (2012 – 2014)

Responsibilities

Served as the primary quality control leader for problem identification, resolution, and loss reporting

Implemented transition to Agile methodologies and managed staff of 12 on 6 Agile teams and

Defined business processes and analyzed impact of process changes

Selected Accomplishments

Implemented incident reporting and facilitated multi-department adoption

Managed the Visual Studio Team Foundation Server training program

Established multi-department practices for software feature analysis, design, and implementation

Created and implemented corporate urgency guidelines and service level agreements

Improved business analysis, development, and quality initiatives

Pioneered multiple department support program and created escalation procedures

Co-hosted Hackathon as Hackmaster

PROMETRIC, Baltimore, Maryland 2010 – 2012

Senior Manager – Software Development and Quality Management

Directed application lifecycle management and a global 42-person department tasked with maintaining software integrity, systems integration and quality for 400 clients in multiple industries.

Responsibilities

Developed testing, quality assurance and cost reduction strategies

Managed an annual department budget of $3.8 million

Directed hiring, performance/merit reviews, promotions and associate development

Coordinated quality management department using waterfall, Agile, and iterative methodologies

Interfaced with operations and IT departments for long-range planning and strategic implementation

Negotiate contract and consultant rates and terms

Planed, directed and developed quality assurance and testing

Served as product owner of Visual Studio 2010 Team Foundation Server, Project Server and SharePoint tool suite

Selected Accomplishments

Increased department throughput 23% without negatively impacting budget

Implemented enterprise level collaboration tools

Improved schedule variance 35% by implementing risk mitigation and staff rotation strategies

Value-added ROI 60% by implementing a performance testing methodology

Reduced licensing costs by 47% by retiring Quality Center, PVCS, and Load Runner

Built cross-team alignment around quality objectives and the steps to achieve them

Increased client retention by 6% through release note improvements and direct client collaboration

Reduced technical debt 24% by introducing guidelines for readiness, quality and operability of software systems

Established root cause analysis and corrective action strategies

Developed processes for quality assurance, testing, and across technology departments

Improved speed to market by 75% by implementing automated testing strategy

Raised team availability 42% in 5 months through reorganization and cross training

Increased product quality by establishing a successful performance and load test methodology

Re-engineered the testing process to include risk-based, negative, end-to-end and testing triggers

URBAN SCIENCE, Detroit, Michigan 1999 - 2010

Global Quality Manager (2004 – 2010)

Led global quality department supporting clients in North America, Europe, and Asia tasked with maintaining quality, auditing process compliance and boosting inter-company clientele for configurable and customizable performance management web and desk top software products used in the automotive OEM and retail industries to analyze model, segment and score market and consumer data.

Responsibilities

Supported client agreements and contract renewal negotiations of up to $10M

Prepared requests for proposals (RFPs) documentation for potential and existing clients

Presented process methodologies to client proposal review boards

Created budgets and identified cost reduction strategies

Delivered training to offices in Japan, China, Mexico, and throughout Europe and North America

Selected Accomplishments

Improved RFP response time 45% by implementing information management strategies

Raised software quality to 98% on products developed for use by Fortune 500 companies

Reduced rework 23% by initiating continuous process improvement programs

Pioneered global quality assurance and testing activities

Led corporate-wide standardization of software engineering and testing Agile and Rational Unified processes

Established a global metrics program and aligned to corporate objectives

Increased department competencies 30% by implementing global certification programs

Implemented a centralized quality and testing team to support global operations

Developed software engineering, testing, project management, business analysis and allocation strategy curricula

Reduced contract rates 20% through vendor negotiations

Met financial constraints for 6 consecutive years by successfully monitoring of $3.1 million annual department budget

Quality Manager (1999 – 2004)

Responsibilities

Monitored risk and quality indicators for multiple software development solutions

Provided metrics reports for projects in development

Coached, mentored and supervised team members and influenced positive action and accountability

Selected Accomplishments

Increased testing capabilities 80% to include usability, security, load/performance, and automation testing

Improved speed-to-market 37% by implementing test automation with Visual Studio

Established hiring, training, scheduling, evaluations and career planning strategies

Established software tracking and reporting programs

Created intranet site containing quality information and work status on all products

Met 100% of process audits and guidelines

EARLY CAREER

DETROIT EDISON, Detroit, Michigan 3/1998 - 1999

Project Manager

Led ERP financial application initiatives for PeopleSoft upgrades, customizations, and production support applications using Microsoft Project to monitor budgets, adherence to schedules, scope, and cost containment.

COMPUWARE CORPORATION, Detroit, Michigan 3/1998 – 10/1998

Quality Assurance Analyst

Analyzed quality of Client/Server XPEDITER/SQL for Sybase and SQL Server product created for professional source-code debugging of stored procedures, triggers, and batches.

UNITED AMERICAN HEALTHCARE CORPORATION, Detroit, Michigan 1996 – 3/1998

Systems Analyst

Developed automated test suites, procedures, tutorials, and supervised testing of managed care systems designed for packaged resale and implementation into HMO, TPA, POS and Medicare managed care organizations.

McKESSON PHARMACY SYSTEMS, Livonia, Michigan 1994 - 1996

Software Test Analyst

Completed client-server, stand-alone, billing, single and multiple claim adjudicated modules, batch process, reconciliation and real time modules conversion analysis, upgrade coordination and testing initiatives.

GEOMETRIC RESULTS, INC., Dearborn, Michigan 1992 - 1994

Program Analyst

Provided “PeopleNet” contract staffing, training, intranet-based document management and a variety of value-added services to dealers and business units including failed program conversion and patterns, and software assurance for automobile manufacturer warranty programs.

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CERTIFICATES:

●CMMI for Development

●Internal Auditor, ISO 9000 by Plante & Moran

●National Security Agency’s Software Specifications and Design

●Ford Motor Company’s Professional Sales Guild

●International Function Point Users Group’s Software Metrics Program

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