Customer Service, Microsoft Office, Intuit Quickbooks, as400

Matthew H. Ellis

**** ***** *****, *** #*** ~ Omaha, NE 68127

Home Phone 402-***-**** ~ Email: **********@*******.***

OBJECTIVE

Obtain a position at a company where I can maximize my customer service and technology skills to build upon my business experience.

PROFESSIONAL EXPERIENCE

OFFICE MANAGER, Structure Decks & Pergolas, Omaha, NE 02/17 –05/18

- Balanced the business Checking and Credit Card Accounts using Intuit Quickbooks software

- Maintained and submitted employee payroll

- Provided customer service for incoming sales calls

- Built customer files for the sales and design team

- Submitted building permits and 811 dig requests

YARD / SHIPPING CLERK, NCI BuildingSystems, Omaha, NE 6/16 –01/17

Utilize forklifts to load and unload product

Follow set procedures for paperwork documentation

Ensure loads are safe and secure for transportation

Assist guests who arrive to pick up purchased products

IMAGING DEPARTMENT SUPERVISOR, Werner Enterprises, Omaha, NE 5/13 – 6/16

Maintain a productive work environment for processing incoming data

Utilize available technology and software to effectively and efficiently handing the work flow demand

Communicate with multiple departments ensuring that company goals are met

Continually researching new cost effective methods for document processing

Utilized Konica Minolta Bizhubs and Kodak Kofax scanner for documentation input.

Maximized networking, implemented fax-to-email capabilities, and set up protocols for fast, accurate, confidential data management

ASSISTANT MANAGER, Menards, Topeka, KS 6/11 – 5/13

Maintain a productive balance between accurate freight management, guest service, and employee relations

Assist store departments with freight tracking and store placement

Ensure excellent service for all guests

Encourage personal and company development with employees

oAssist team members with valuable training and promotional experience

oProvide a competitive and safe work environment

Perform operations that instill great guest service and positive employee relations

Organize a department work schedule that is profitable and efficient

ASSISTANT MANAGER, Culvers, Norfolk, NE 4/11 – 6/11

Understand all aspects needed to run and maintain a profitable restaurant

Perform operations that instill great customer service and employee relations

RECEIVER, JCPenney, Norfolk, NE 12/10 – 4/11t

Receive store merchandise multiple times a week from distribution center

Receive UPS and Fed Ex packages

Receive, record, and protect high value merchandise packages (i.e. jewelry)

Help with inventory control, customer service, and store replenishmen

LOAN ADMINISTRATION, First National Bank of Chadron, Chadron, NE 6/09 – 03/10

Web Equity Manager

oManage accounts by inputting and maintaining customers’ information

For example: balance sheets, financial statements, machinery and equipment listings, etc

Auto Dealership Floor Plans

oManage dealerships by maintaining and accounting for automobiles purchased with bank financing

Line of Credits and manual advances

oAccount for customers’ lines of credit and advances by manually advancing funds when necessary and tracking purchases for FSA guidelines

Deed of Trusts and auto liens

oWork with the loan officers and file necessary title liens and/or releases and other property securities to maintain a loan’s secured collateral

UCC’s and EFS’s

oFile new UCCs and EFSs for new customers and maintain the banks secured lien position by systematically updating and renewing current UCCs and EFSs

Arta

oBecoming more familiar with the loan building and information gathering process necessary for a loan renewal or a new loan application

Loan renewal season

oGather information and present a letter requesting the necessary financial information needed for a customer’s loan review and potential renewal conditions

Charged Off Accounts

oMaintain and track current charged off loans, cash reserve, and DDA accounts

ASSISTANT MANAGER, Walgreens, Omaha, NE 6/06-6/09

Time management skills

o Successfully multi-tasked and handled a variety of projects

People management skills

oDiffused high tension situations and encouraged a friendly yet competitive work environment

Money Management Skills

o Successfully balanced the daily ledger and ensured accurate accounting methods

Customer service management skills

oUsed a balanced approach to provide excellent customer service while keeping the company’s best interest

PROFESSIONAL DRIVER/DETAILER Enterprise Rent A Car Omaha, NE 8/04-6/06

Coordinated with other company teams to insure total customer satisfaction

Assisted customers with any issues that arose

Delivered cars and customers to desired locations in a timely manner

Insured that all contracts and cars met the customers expectations

EDUCATION

Bachelor of Science in Marketing Management

Graduated: June 2008

Bellevue University, Bellevue, NE

Dean’s Scholar

National Dean’s Scholar

GPA: 3.90/4.0

Creighton University School of Pharmacy and Health Professions

August 2002 – May 2004

Pre-Pharmacy Program

August 1999 – May 2002

Chadron State College

Chadron, NE

ADDITIONAL QUALIFICATIONS

Software Computer Skills Microsoft Office Word, Microsoft Office Excel, Microsoft Office Access, Microsoft Office PowerPoint, Microsoft Office, AS400 applications, and Intuit Quickbooks

Personal Strengths

Ability to handle multiple projects while producing high quality work in a timely manner

Work well individually or in a team setting

Exceptional communication and interpersonal skills

Committed to providing high quality customer service

Understand relationships and encourage professional growth within a work setting

HONORS/AWARDS RECEIVED

Eagle Scout (1997)

Blue Key (Chadron State College)

Graduated in the top 10% of my High School Class

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