Support Management

ERIC BOECK

**** *. ****** **. *** N.

North Salem, Indiana 46165

Cell: 317-***-****

Email: ******@*****.***

Summary

20+ years of experience in design, implementation and support of large LAN/MAN/CAN/WAN multi-protocol networks, including data, voice, video and wireless. Provided support for projects, engineering and operations.

Firewalls: Checkpoint, Cisco, Juniper

PoE

Routers: Cisco, HP, Nortel

Wireless : WLCs, WCS, WAPs

Switches: Cisco, HP and assorted vendors

MPLS, ATM, Frame-relay, X.25

VPN Concentrators: Cisco, Checkpoint

Ethernet, Fiber, Broadband, Coax

Intrusion Prevention Systems

DNS/DHCP/FTP/TFTP

Load Balancers

QoS

Proxy Servers

802.1x

Routing protocols EIGRP, OSPF, BGP, RIP

ITIL

TCP/IP

Network diagrams and documentation

VoIP, standard phone lines and dial-up

CSU/DSUs, Modems

Packet capture and data analysis

Cabling and Wire Management

Trouble-shooting

Mainframe Networking/SNA

Professional Experience

Technical Consultant level 3 – DXC Technology April 2017 - December 2017

Technical Consultant level 3 – Hewlett Packard July 2008 - March 2017

Infrastructure Specialist – Electronic Data Systems July 1985 - June 2008

Onsite at General Motors/Allison Gas Turbine/Allison Transmission/Rolls Royce/Title 19 Healthcare (Medicaid/Medicaid) supporting large enterprise environments and individual account sites

Data Center implementations, migrations, consolidations and support.

LAN and WAN design, implementation and on-going support.

LAN and WAN technology changes and network vendor changes.

Large WAN support (MPLS, site-to-site VPN, Frame-relay and point-to-point networks)

Implementation, support and upgrade for firewalls, routers, switches, wireless and IPS/IDS devices.

Engineering and operational support for Cisco ASA and Checkpoint firewalls.

Load balancer support.

Remote site setup and support.

Client remote access VPN implementation and support.

VoIP site implementation and support.

Wireless site implementation and support.

Network device installation, upgrades, enhancements and replacements.

Firewall rule additions and modifications.

Trouble-shooting.

Project engineering, risk management, implementation and on-going support.

Written and verbal communication and process documentation.

Created network diagrams and documentation.

ITIL - Change Management, Incident Management, Problem Management, Configuration Management and Release Management.

Assisted in pen testing.

Team Leader

Certifications

CCNA certified

Education

Ball State University – Master of Science in Computer Science

Indiana University – Bachelor of Science in Computer Science

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