Customer Services Manager

C u r r i c u l u m V i t a e

NORA ALI EL KABBANY

Mobile : +201**-*******

Email : ****.*********@*******.***

Address : New maddi,Cairo.

ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ ــــــــــــــــــــــــــــــــ Personal Details: Birth : 28 January, 1979

Nationality : Egyptian

Marital Status : Single

Language : Arabic (Native), English (v. Good)

University Degree : B.Since & education Technology (2000-2001) Education Major : Education Technology

University : Ain Shams University

Certifications

) June 2005) Basic Freight Forwarding business - FIATA& EIFFA

(Aug. 2006) windows xp (Academy of scientific research and technology)

(July 2007 ) Multi Model Transport -Refer transport –FIATA&EIFFA

(May 2008) General cargo and bulk transport -Chartring Vessel - FIATA&EIFFA

(September2009) Basic Cargo - IATA

(February 2010) Advanced Multi Model Transport - FIATA&EIFFA

(April 2011) Arab African association for logistics and transport

(November 2012) Customer services for Transport - FIATA&EIFFA

(April 2014) Supply Chain – Logistics Approch- FIATA&EIFFA

( March 2017 ) Mini MBA – ECC ( Egyptian Cultural Center ) PROFILE

Organized & Self-confident.

Work well under pressure.

Flexible in regard to work schedule.

Sincere, dynamic and hard-working.

The ability to learn more

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2016-2017

sAssistant SVP-F at A.A.S. Canada Co.

Advanced Accounting System

Financial Solutions.

Way Out Logistics Co. 2005- 2015

o Working as admin. Assistant (e-commerce, secretarial work, translation, telesales)

Main responsibility

Handling incoming & outgoing calls also dealing with fax machine

provide information & keyboard correspondence

prepare and maintain files and records

Receiving & sending E-mails.

Check and review a variety of data for accuracy, completeness and conformity

Deal with the figure print machine and take the daily attendance Operation Department

Experience in Chartering field

Main responsibility

Worked as export operation

Assisting the Export Manager in planning & marketing Containers & general cargoes

Worked in Import Department

Follow up Container & vessels position and prepare cargo documents Customer Services Manager

Main responsibility

Planning Customers Traffic and forecast

Revising Loadings and Deliveries

Attending Customers Requirements

Badr-El slam Language School 2002 – 2005

Computer and Science Teacher

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ICDL v.4 (certified)

(Microsoft Word XP - Microsoft Word, Excel, PowerPoint - Internet Searching Skills – Outlook Express)

Typing : English : very good Arabic: very good

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Perfect command of both spoken and written English and Arabic. BBUUSSIINNEESSSS SSKKIILLLLSS

Communication Skills.

siness and Personal Protocol.

Contact this candidate