Manager Customer Service

Objective

A highly organize and detail – oriented Duty manager with over 3 years experience providing thorough and skillful operational and administrative support to senior management. Experienced in problem-solving, excellent communication, Enthusiastic and committed.

Experience

AhLordsons Incorporated Philippines

Operation Manager April 2017 to present

Monitoring and Analysing the current system of production or provision to check effectiveness and work out strategy for improvement.

Managing day to day activities in the work place.

Planning and controlling change.

Managing quality assurance programmes.

Researching new technologies and alternative method of efficiency.

Setting and reviewing budgets and managing cost.

Overseeing inventory, distribution of goods and facility layout.

Banyan Tree Al Wadi Ras Al Khaimah UAE

Duty Manager March 2013 to January 2017

Encourage teamwork on a day to day operation by talking to the team and giving them task to be in charge and giving them a chance to choose which part they think they could be a better contributor.

Contribute in designing the department workplace to be more environmental friendly.

Develop and coaches the team to bring out their strong point and identify potential associate to handle a specific task for the operation.

Suggested to my superior a strategic way to ease the flow of operation by creating a room controller to aid the operation which creates a positive result and now being use by the department.

Banyan Tree Al Wadi Ras Al Khaimah UAE

Senior Resort Host October 2010 to March 2013

On a shift basis involves the team in decision making on how to go about the day operation and ask challenges and how to resolve it by giving the question back to the team for them to enhance their analytical skills to resolve issues.

Install to every associate the accountability and trust in every task given to them by letting them understand the importance of the task on hand and why they are chosen to do it.

Al Nawras Hotel Al Qusais Dubai

Night Manager May 2010 to October 2010

Being a part of Pre-opening team for Al Nawras Hotel Apartments, I have been responsible for making the policies and procedures for the department and being actively involved in all areas of departmental planning and organization.

Develop and trains new associate and getting them mentally prepared for the position that they are in.

Banyan Tree Desert Bahrain

Spa & Resort August 2008 to May 2010

Villa Host

Builds a professional relationship with our guest making sure all expectation is met.

Providing a personalize service and creating rapport with our guest

Chesham Recruitment Inc Philippines

Recruitment Manager August 2006 to Aug 2007

Responsible for conducting initial interview, test administration, monitoring of pre-employment requirements and conducting company orientation, the company they would be working if they get accepted and the rules and policies of the company and orientation of the country.

Communicate with the Client and ensuring them of a smooth flow of recruitment process

Build good relation and trust with the client creating more job offer by giving them qualified applicant and best ones.

Century Park Hotel Philippines

Guest Service Agent November 2005 to July 2006

Ensures guest satisfaction on a consistent basis.

Saved the company in incurring losses by being attentive and focus to task on hand.

Intercontinental Hotel Jeddah Saudi Arabia, Jeddah

Guest Relation supervisor July 2000 to March 2004

In charge of the operation in the Intercontinental Lounge for VIP guest. ( Priority club member )

Joined as a receptionist and was promoted after 6 month to guest relation supervisor.

Provides VIPs and Six Continents Club members personalize service.

Work as a butler for the VIP guest staying on the executive and business floor. ( 15 rooms )

Education

Centro Escolar University March 1995

BS Commerce, Major in Management

Skills

Well verse in Front office operation

Currently finish the Intensive Pre – Head of Department workshop

IPH -001 Intensive Pre HOD workshop

Basic Safety Course with Personal Survival and Social Responsibility

PACE - Process of Assessment & Continuous Education

Performance management system

Managing Training & Development for the business

Service leadership workshop

Customer Retention and Customer Acquisition Cross and up-selling techniques

Mentoring Skills Training “We Know What It Takes” Program.

Advanced Customer Service (Counterfeit Detection), Integrated Customer Management system training.

Booth Camp System Training on Customer service Advance Training on Customer Handling.

Mentoring

Qualification

First Aider, Driving license

Contact this candidate