Customer Service Representative

ROUKAYATOU MEFIRE

**D BAESA Saint-Andrew Street, Project 8, Quezon City +63-927******* **********@*****.***

SUMMARY

A highly motivated and hardworking individual who has developed a mature and responsible approach to any tasks undertaken. As a Law graduate who also possesses few months of Customer Service experience, now seeks a broader and advanced experience in the Corporate World .Eventual career goal is to find my career niche in an Organization, and become fully-qualified and experienced enough in order to move forward to a Career in project management in the field of my choice.

Professional Skills

Native speaker of French language.

Good oral and written communication skills in the both French and English.

Persistent, able to work under pressure, patient able to bounce back, flexible, highly organized and –efficient.

Ability to multitask and open minded, work independently or as part of a team and capable of finding solutions.

Fast learner.

Good computer Skills.

Good knowledge of Administrative procedures.

Reliable and able to perform duties with minimal supervision.

Education

Master Degree in Law, options: fundamental private law, University of Yaoundé- Cameroon

Bachelor’s Degree in Law, option: JUDICIAL CAREERS, University of Yaoundé- Cameroon

WORK EXPERIENCE

1.One- the- job training in the Judicial Department of the urban town hall of the district of Yaoundé, Sept 2015 to Nov 2015

Schedule and make appointment

Answer telephones and give information to callers, take message, or transfer call to the appropriate individuals.

Assist Attorney in collecting information such as employment, medical and others records.

Complete various forms, such as accident reports, trial and courtroom requests, and application for clients.

2.Customer Service Representative at ADJ Services, Nov 2015 to May 2016

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Build rapport, listen, clarify and manage conversational flow

Listen attentively to caller needs to ensure a positive customer experience.

Manage upset customers, conflicts and challenging situations

Deliver outstanding service, exceed expectations and build long-term loyalty

Work in teams oriented environment

Access electronic and paper cataloging systems to look up product information and availability.

Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion

ADDITIONAL INFORMATIONS

Actually taking a CompTIA A+ course and a Project Management course online.

Love reading, Cinema and Sport.

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