Customer Service Network
Resume:
C.V.
Marwan Mohammad Awad Al_Harran
Phone: 009*********** / 009***********
E-mail: ****************@*****.***
******.**********@*****.***.**
OBJECTIVE:
To utilize my creativity and experience in your reputed organization with opportunities for growth and self-development where performance is rewarded as challenging responsibilities .
PRESONAL DETALS:
Date of Birth: 4/11/1972
Nationality : Jordanian
Religion : Muslim
Gender :Male
EDUCATIONAL QUAIFICATION
Bachelor degree in Telecommunication and Software Engineering from Al- Balqa university Jordan
Diploma in telecommunication Engineering Network from Jordan Telecommunication College .
TECHNICAL QUALIFICATION
Network Programming & Planning
Arial Networks
Faults Complaints Coordinating
Faults Localization
D-Side cable Jointing & Testing
E-Side cable Jointing & Testing
Cable Faults Localization
ADSL Installation
GSM Overview
Fiber Optic Splicing & Testing
Successful Planning Organizing & Control
Introduction To Quality management Principles
Time &Stress Management Customer Care & Communication Skills COMPUTER COURSES
Microsoft Office Excel (2007) From Info center
MS Access (2003) Level (1) From New Horizon Center
Microsoft Power Point (2007) From Al_Attiya Center
“ Holding Jordanian Driving License “
There Certificate of Appreciation From the is Asian Games, Doha (2006) organization Comity, due to sharing Volunteer
LANGUAGES KNOWN
English & Arabic “ EXCLLENT “
WORKING EXPERIENCE
Five Years (1995-200)in Jordan Telecommunication, Company (JTC) as External Network Technician in Maan City & Amman West area . WORKING EXPERIENCE
Net Work Designing & Installation (Access Cables )
Repairing &Maintain Arial network & Underground network & Drop wires
Faults Localization & Clearing
Ten years (2000-2010) In Qatar Telecommunication Company ( Q –Tel /
(Ooredoo ) as a Senior Technician & Fiber Optic network Supervisor
Network Designing & maintenance.
Coordination the work to contractors.
Fiber Optic Network Emergency cases.
Supervision& Tracing the tenders the done by contractors
Testing the Network system after Completion.
Working in F.T.T.H Network and coordinating with customers instillation
& Maintenance. O.LT/O.N.T
WORK DESCRIPITON
- Attending Cable Faults &cleaning &Restore customer service .
- Testing &clearing Pressurize cable faults &checking pressure equipment like CPU alarm boards.
- Preparing delay Reports to (H.O) section about the tasks that given.
- Preparing invoices to contractors.
- Coordinate with other sections for preparing faults or Network diversion like (G.S.M – Transmission – Data ) Section.
# (2011-2015) working in Jordan post company as post office manager .
# (2015-up to now) working in ministry of communication and information technology (MOICT) as fiber optic maintenance engineer . WORKING DESCRIBTION
Receiving all fiber fault case form government site complains and coordinate with contractor for solving .
Testing all fibers network points for government sites like ministry’s and police agree gates point .
Preparing all management tasks’ relative with fiber optic network.
Trace all government network complains about fiber optic links .
Coordinator with public security PSD (telecom- department ).
Coordinator with Air forces (telecom- department ).
Member off maintenance committee .
Sharing in factory acceptance testing (FAT).
Participate in the preparation of studies related to fiber optic network .
Participation in decision-making in solving network problems in terms of design and finance .
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