Customer Service Manager

Curriculum

DHANLAXMI ARUMAIDURAI

*/*, *** ***** *******, UMESH NAGAR,

RETIBUNDER CROSS ROAD, DOMBIVLI (WEST).

PIN CODE: 421202

CONTACT NO: 996-***-****

Career Objective

To work as a regional service manager for the customer service operations, utilize my expertise in this domain to streamline the process and contribute in the progress of the organization

Summary of Skills

An experienced individual in customer service operations

Ability to achieve assigned targets consistently within the assigned time limit

Assessing customer requirements and ensuring that these are met

Investigating and setting standards for quality and health and safety

Writing management and technical reports and customers’ charters.

Reviewing customer& dealers/distributors requirements and making sure they are met.

Looking at ways to reduce waste and increase efficiency.

Using relevant quality tools and making sure managers and other staff understand how to improve the business.

Excellent team building, problem solving, and communication skills.

Efficient in handling a wide base of staff and processes with equal dedication and involvement.

Ability to accept and overcome challenges and deliver excellent results through mutual effort.

Details of Work Experience

Designation: Regional Customer Service Manager

Oorganization: VU TECHNOLOGIES

Duration: October 2015 to present

Job Responsibilities

Identify manpower requirements according to the process requirements and communicate the same to branch offices

Defining and revising monthly, quarterly, and annual targets for the region

Participate in the recruitment process to select the most competent individuals for customer service department

Identify discrepancies and resolve issues faced by the employees to streamline the operations

Assess individual performance of each employee

Maintained proper inventory by proficient ordering of seasonal and vendor products, and ensured accurate counts in each department.

Documented and reported deficiencies to management

Generated daily, weekly and monthly reports as well as reports when requested.

Investigated reports of quality issues with various products.

Reported any identified critical compliance risks to senior management.

QC (Quality Control) processes used to measure and assure the quality of a product, and quality control, the process of ensuring products and services meet consumer expectations.

Recruited and on-boarded technicians, procuring needed tooling and equipment

Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, goals

Met with vendors and established solid relationships.

Partnered with the training department to outline and deliver Core Training for new Field Engineers.

Schedule training sessions for old employees and recommend promotion for the staff during annual appraisal

Performed all other tasks as assigned

Customer Relationship Management leads to satisfied customers and eventually higher business every time

Worked with sales and marketing managers to identify new areas for business expansion and developed launch strategies

To regularly meet with internal and external customers to ensure satisfaction of service is attained and effective working relationships are developed and maintained

To actively promote the company services and to maximize service revenues

To work closely with other Regional Service Managers to share ideas and best practice

To respond in a professional and timely manner to any customer query / complaint and to facilitate its prompt resolution

Responsible for

Distributors, dealers, Field Service Engineers, Service Controllers & Service Admin within their allocated Regional Remit,

Job Purpose

Designated regional responsibility for the quality of service support offered to customers, managed by building strong customer relationships, regular customer visits and direct feedback to the Head of Service and Service Controllers. To assist the Head of Service and Senior Service Manager to maximize profit for all service and short term related revenue and margins, whilst promoting other revenue streams.

Visits and direct feedback to the Head of Service and Service Controllers. To assist the Head of Service and Senior Service Manager to maximize profit for all service and short term related revenue and margins, whilst promoting other revenue streams.

Education

S.S.C passed – 2010

H.S.C passed – 2012

Diploma in Graphics Design passed – 2015

PERSONAL DETAILS:-

NAME : Dhanlaxmi Arumaidurai.

DATE OF BIRTH : 1st April 1995

EMAIL ID : ********@*****.***

CONTACT NO. : 996-***-****

HOBBIES : Badminton, Reading Books,

Bicycling, Travelling

GENDER : Female

MARITUAL STATUS : Unmarried

NATIONALITY : Indian

LANGUAGE KNOWS : English, Hindi, Tamil, Marathi

I hereby declare that all the information given above is correct according to the best of my knowledge belief.

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