Neha Singh

Email : ac5qm3@r.postjobfree.com

Cell : +1-502-***-****

Career Objective

To pursue a career that enhances my skill sets and give a positive exposure in area of my work. Also, adding value to the company and growing along with it. Thereby achieving My Professional and Personal growth.

Professional Summary

Overall 4 Years and 5 Months of experience as Business Analyst and Deputy Manager (Commercial Claims & Underwriting). Highly seasoned and reliable Business Analyst with in-depth knowledge of business processes in Insurance Industry. A thorough understanding of Software Development Life Cycle (SDLC) Process. Possess excellent communication and interpersonal skills and recognized for being a valued team player.

Also, an accomplished Insurance Underwriter and Claims Manager with a vast skill set and experience in Property & Casualty(P&C). Area of expertise include Technical Underwriting, Claims Processing, Insurance Operations, analytical thinking and an effective communicator.

Skills

Proficient in Waterfall and Agile Software Development Methodology.

Proficient in SQL (Oracle) and Relational Database Management Systems (DB2).

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio)

Tools Used: SharePoint, HP – Quality Center and IBM-QMF (Query Management Facility).

Insurance Management Tools: GENISYS, PQMS and RCorp.

Computer Science Corporation, Noida, India

July 2013 - October 2014

Project Description

Religare Health Insurance: EXIMUS is a Religare Preparatory system which help Insurers to create Policies, Policy Endorsements, Policy Renewals, Processing Claims, and generating Commissions for Intermediaries. Facilitate Business and Regulatory needs such as changes related to Rates, Policy Rules, Forms & Circular revisions and other changes advised by advisory bodies like IRDA (Insurance Regulatory and Development Authority) etc.

Business Analyst

Roles and Responsibilities:

Being a Business Analyst, involved in all new project kick off meetings, checking the feasibility of Business Requirements with Technical Team and subsequently provide High-Level estimates.

Responsible for all phases of Requirement Management including Requirement Gathering, Analyzing,

and tracking requirement.

Creating Business Requirement Documents (BRD) and Functional Specification Document (FSD).

Schedule and Facilitate internal & external team meetings to review project status and ensure on time delivery.

Perform and assist Technical Team with GAP analysis between current state of the system and new requirements to propose best possible solutions to Clients.

Review and Update Post Analysis End-to-End Estimates. Follow all phases of Software Development Life Cycle to implement the changes into Production environment.

Helping the development team to understand Business requirements to make sure enhancements meet the Business and Regulatory needs.

Prepare Test Plan and Test Case document. Perform System Integration Testing (SIT) and assist in User Acceptance Testing (UAT) while making sure that changes are in accordance with Business Requirements.

Responsible for maintaining Test Reports for SIT and UAT which is used for Defect Probability Matrix and Quality Management using HP Quality Center.

Prepare Delivery Package which contains BRDs, FSDs, Test Case document and SIT Test Reports to hand over to client to initiate UAT.

Assisting Team in timely delivery to Production and working with Business Partners in managing Production Issues. Also, provide business guidance and test support as needed for resolution.

Review and Maintenance of Documentation as per Quality Standards to ensure compliance with internal and external audits and Maintaining Quality Standards as per Company and Client’s Policy.

Providing Domain and application trainings to new team members.

Reliance General Insurance Company Ltd, Delhi, India

September 2012 - July 2013

Deputy Manager – Commercial Claims

Roles and Responsibilities:

Assist Commercial Claims team in achieving the targets and in early disposal of claims.

Manage Claims process from inception to completion using GENISYS.

Appointing Surveyor to inspect the claims and analyze the report submitted by them to know the extent of the loss or Company’s Liability.

Investigate the claim to ensure it is accurate and true and analyze Surveyor’s Report is in accordance with policy wordings and Policy terms and conditions.

Collaborate with insurance agents and claimants for proper documentations as per Company’s code.

Communicating with Clients through various mediums to gather necessary documents required for settlement of the Claim to bring a case to closure.

Answers incoming calls while handling in person inquiries.

Composed and Typed routine letters and documented file activity on a regular basis.

Provided independent decision-making skills and make approvals or denial decisions.

Timely Settlement of claim if all necessary documents and approvals are available in GENISYS.

Release Payment checks and Rejection Notices.

Reliance General Insurance Company Ltd, Mumbai, India

May 2010 - August 2012

Assistant Manager – Commercial Underwriting

Roles and Responsibilities:

Gathering sufficient information in order to assess the risk accurately.

Appointing Risk managers to analyze risk probability and issuing the quote according to the reports submitted by the Risk Managers.

Reviewed and approved New and Renewal Business Requests as well as certain endorsements in order to determine insurability based on Corporate Guidelines and standards using PQMS, RCorp and GENISYS.

Examining insurance proposals and provide competitive quotations after assessing the risk.

Coordinating with Corporate office team to review portfolio analysis, risk probability and proposed quotes for approval.

Support marketing team and liaising with intermediaries to understand Client Satisfaction Level and discuss measures with the team to improve the same.

Issuance of correct documentation and review drafted policies received from Operations Department using GENISYS.

Conduct Domain and system related Training for Sales & Operations team.

Assist the Underwriting Team in achieving overall growth in the agreed pattern of business and ensure profitability.

Monitoring Major client’s portfolio performance, conducting claims analysis, profitability analysis, suggesting measures to improve retention.

Handling Refund & Cancellation of policy.

Insurance Management System Hands-on Experience:

PQMS: Proposal & Quotation Management System

RCorp (Reliance Corporate Policy Administration System): A system capable to generate Fire quote and utilizing quotation for customized policy generation.

GENISYS: A System for core insurance business application software, such as underwriting, endorsement, claims management & renewals.

Achievements:

Awarded Shining Star (An award for most distinguished achievers of RGICL) for the month of April 2011, July 2011, December 2011 & January 2012

oOnly Underwriter across RGCIL to get the recognition four times in a financial year

oOnly Management Trainee in the month of April ’11 across RGCIL to receive Shining Star Award

Received LEAP Certification from Reliance General Insurance.

Only Underwriter selected for RCorp & GENISYS System Training. Conducted thorough UAT of newly adapted systems and responsible for providing System Training across Enterprise.

Aacademic Qualifications

2008-2010 – Master of Business Administration (Insurance) from Amity University, Noida, India

2004-2007 – Bachelor of Commerce from Delhi University, Delhi, India

Other Achievements

Captain of Volley Ball Team in College and School

Won Silver Medal in Inter College Volley Ball Tournament

Organized Various Events in College with active participation

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