Customer Service Sales

Phone: (***) ***-Malinda **** ● Email: C. Malindastoner@Stoner hotmail.com

● MANAGEMENT ● SALES/RETAIL MANAGEMENT●

Receiving Coordinator ● DISTRIBUTION MANAGEMENT

education / professional development / certifications:

- Master of Science – Business Administration with a Marketing concentration

(Kaplan University Chicago Illinois)

- Leadership Development Program (Kaplan University)

- Six Sigma Lean Green Belt, Project Management, Sales classes

- Fork Lift Certified

selected achievements

Team Lead

Gobble, Lancaster, Pa (2018 – 2018)

Train new hires and/or temporary team members and ensure development of the team and training of critical roles.

Consistently meet deadlines and production efficiency rates.

Own team safety practices, ensure that all team members are following policy and procedures, immediately correcting/reporting any potential risk and maintaining a safe working environment 100% of the time.

Ensure complete accuracy in every shipment while maintaining all quality standards.

Motivate and challenge the team to achieve and exceed daily production goals, quality standards, team goals, all while creating an environment of respect and engagement.

Execute best practices and SOPs, hold team members accountable; escalate discrepancies to Warehouse Manager when necessary.

Receiving Coordinator

Strong Industries, Northumberland, PA (2017 – 2017)

[Is one of the largest spa manufacturing companies in the United States with revenue of $40 million and 220 employees]

Reports directly to the owner and have responsibility for the company operations with full P&L responsibility. Shipping, Receiving, Customer Service,

Increase sales revenue through excellent customer service and quality.

Initiated a Manage-By-Objective strategy with direct reports that resulted in getting various initiatives completed on time.

Project Manager for all company sales events that support company sales goals.

Coordinated Blow Out Sales

Coordinate between demand planning, production and shipping

Shipping STI, LTL, Inventory in warehouse, also Inventory control Check shipments for a wide variety of factors and ensure compliance.

Evaluate discarded products and recommend disposal measures.

Constant generation of ideas to improve inventory turnovers on purchased materials, with a focus on standard components.

Manage the vendor evaluation process, with an effective vendor evaluation schedule and disciplined follow up of status criteria;

Negotiate pricing and terms with vendors, and set guidelines so that the purchasing team has a clear understanding of purchasing and processes as negotiated;

Reduce inventory while satisfying customer’s requirements through accurate inventory/usage of data analysis and effective vendor stock solutions.

Effluence

PP&L/Talen Energy, Berwick Pa 18603 (2015 – 2016)

PPL maintain more than 48,000 miles of power lines – about enough to reach around the world twice – in Central Eastern Pennsylvania.

Adhered to all NRC and OSHA regulations relative to inspection, maintenance, and equipment operations.

Provided pre-job briefings and support for safety and behavioral performance.

Participated in training and oversight.

Received certifications for Confined Space and Firewatcher responsibilities.

Collaborated with both internal and external partners to socialize safety requirements and adherence. Production

Kawneer Alcoa, Bloomsburg, Pa (2015 – 2016)

Kawneer, an Arconic Company is the leading manufacturer of architectural systems and products in North America with growing presence in Europe, Asia and the Middle East. Arconic, a global technology, engineering and advanced manufacturing leader, creates breakthrough products that shape industries.

Accomplished manufacturing results by communicating job expectations; planning, monitoring, and appraising job results

Worked with anodizing equipment, saws, punch press, read pdf files, used measurements.

Inspected materials for defects,

Completed production plan accomplished work results; established priorities; resolved problems;

Ensured operation of equipment by calling for repairs; evaluating new equipment and techniques. Manufacturing Team Lead

RR Donnelly, Lewisburg, PA (2014 – 2015)

RRD is a global integrated communications provider enabling organizations to create, manage, deliver and optimize their multichannel marketing and business communications.

Achieved and excelled in manufacturing requirements by coaching staff and monitoring performance expectations.

Reduced Operational waste by more than 30% by implementing new procedures and reducing overhead cost.

Recruited and Hired staff to maintain adequate staffing levels.

Provided Annual reviews and monthly coaching to team members.

Trained staffed to performance expectations and compliance to policy and procedures.

Implemented process controls and identified operational and financial risk across the organization. Manager/Sales and Customer Service Agent

Verizon Wireless, Lancaster Pa 17603 (2010 – 2014) Verizon Wireless is giving the ability to do more in the world. Partnering with visionaries from just about every industry you can imagine, using technology and data to turn innovative ideas into reality.

Coached and mentored new representatives to provide world-class customer service.

Operationally managed staff, store hours, and opening and closing.

Provided customer service to new and current customers.

Used analytics to develop sales marketing and promotional marketing strategies.

Collaborated with technical support (help desk) to address operational issues and established business continuity planning procedures.

Facilitated multiple projects that reduced cost.

Monitored sales targets to ensure weekly, monthly, and annual goals.

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