Diploma tourism management.

Karlene Rowe

Brisbane, Australia ****

**********@*****.*** +614********

Personal Details:

Age 46 Australian Female

Guest Services Officer

Accomplished and highly-skilled professional with extensive experience in client relations.

Key Qualifications

Record of success in understanding/satisfying clients’ demands and providing expert resolutions in teem building.

Adept at hospitality service, client relations, health and safety procedures, and inventory control. Communicating with staff in various departments.

Persuasive communicator with excellent interpersonal skills and building robust relations with clients, as well as resolving customer issues with positive attitude.

Expertise in conflict resolution, handling correspondence, taking phone calls and managing reservations.

Excellent emotional intelligence and cultural intelligence.

Professional Experience

Nail Technician, 2001 to current.

Owner Angel Nails.

Managed stock and inventory, managed product consumption, product purchasing, generated sales, recommended products and services, accounts management, client relations, executed health and safety procedures to create a healthy sterile work environment, planned and implemented sales strategies to boost business revenue, applied acrylic and gel nail enhancements as well as nail art, hand painting, manicures and pedicures.

Selected Contributions:

Offered exceptional customer service and relations resulting in substantial client increase.

Winner of national nail competition Queensland Australia.

Fine Lines Nails and Beauty Salon – Springwood, QLd

Nail Technician, 2005 to 2007

Organised individual/group reservations for manicure/beauty treatment, responded to phone calls, and guided clients about booking schedules to save their time. Upheld sanitation and sterilisation standards by following spa policies and procedures, as well as clean the waiting area. Application of acrylic and gel nail enhancements, manicures and pedicure, nail art and other nail services.

GPM Biggs and Co- Brisbane, Qld.

Production Manager, 1996-1998.

Production manager for digital printing sector. Quality control, out sourcing of additional elements, maintain records of all incoming and out going jobs, liaise with major departments to ensure quality work, ensure smooth transactions with clients, problem solving, supervision of team in digital printing sector and liaise with higher management and advise on status of jobs.

Career Note:

Other employment experience in accounts management, production management, teem management, client relations, problem solving, front counter service, jobs booking, cash handling, job delivery and sales.

Education & Certifications

Diploma Tourism Management. Laureate International Universities Brisbane, Qld. (Ongoing)

Bachelor of Arts, Theology/Counselling Certificate in Nails Certificate in Printing and Graphics, Certificate Australian Natural Horsemanship.

Various part time and volunteer work – 2016 to 2018 – Australia

Food Bank Driver & Distributor – Nexus Care

Received food donations from diverse resources and stored them in refrigerators/shelved storage to ensure food hygiene standards. Coordinated with clients about their needs and resolved critical issues/disputes by providing possible solutions. Maintained long-lasting professional relationships with donors.

Religious Education Teacher – Public School

Managed young students of grade one to three, arranged class activities, and ensured every student participate. Taught pupils with bible stories and memorised them through orchestrating interactive session.

CEO – Military Spouses Support Charity. Started community welfare group for military spouses, listened to their adversities, and provided them volunteer help to recover from hardships. Conducted talks on diverse topics for women and helped them in resolving critical problems.

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