Sales Customer Service

DANA N. CLARK *** Oxford Court Maumee, Ohio *****

419-***-**** ac5ql5@r.postjobfree.com

Professional Summary

Extensive management experience and high-achieving leader with outstanding performance in strategic planning, operations process planning, and customer-centric consultative selling. Proven ability to organize, motivate and sustain effective results-oriented teams through coherence and unity of vision. Expertise in training, strategic planning, business process engineering, methods development and measurement/tracking design. Areas of specialization include:

Sales Relationship Customer Employee Prospecting/Execution Experience Engagement Lead Management Qualification

Presentation Communication Team Regulatory Lead Project Leadership Compliance Teams Skills Skills Experience

CoStar Group, Inc., Sales Associate, Apartments.com Northwest Ohio, Northeast Indiana, Southeast Michigan (November 2016-present)

• Outside sale representative role responsible for sales and service to clients and prospects in a large territory covering part of Ohio, Michigan, and Indiana. 193 clients and over 300 prospects in territory

• Demonstrates the benefits of Apartments.com, a CoStar Division, as an advertising medium Identifies, develops, presents and sells advertising solutions to property management companies and property owners

• Responsible for 195 client and prospect site visit meetings each month. Fast-paced, time management is top priority. Achieved good or excellent rating every month with 9.8 Net Promoter Score (10 point scale)

• Member of top performing team: 128% 2017 sales goal achievement/147% through March 2018 ytd sales

• Exceeded sales goals personally: 23% year-over-year growth of book of business revenue (2016-2017). 15% year-over-year growth of client base (before acquisition of ForRent.com, after there was 52% increase)

• Identifies and captures new business through cold calling and in-person meetings. Daily contact in-person and by phone with clients and prospects to drive sales results and retain current clients

•Effectively utilizes CRM tools to document meeting notes, track sales and pipelines, and generate contracts for new clients as well as renewals and addendums

Paychex, Inc., Sales Representative

Holland, OH (August 2015 – November 2016)

• Outside sales role responsible for generating leads and closing sales of human capital management services to small businesses such as payroll services, HR services, health & benefits, 401(k), time and attendance, and onboarding services

• Territory consists of all PNC Bank locations in Northwest Ohio. Grew sales from PNC referrals by 300% year-over- year and referrals from PNC partners grew by 1400% year-over-year

• Responsible for obtaining relationship with new partner bank consisting of 17 branches and three business bankers, expanding territory to double in size

• Drives outside sales effectively by partnering with PNC bankers as well as calling on businesses, telemarketing, presenting with a consultative sales process, and closing sales, while referring banking opportunities back to partner bankers

Fifth Third Bank, Financial Center Manager II, Assistant Vice President Toledo, OH (Feb 2013 – August 2015)

• Managed a large banking center with deposit base over $70 million and approximately 2,900 consumer and business households

• Lead team to achieve a 4.84 customer service & 4.80 employee engagement rating (five point scale)

• Developed relationships with business owners through calling on internal clients as well as prospecting in and out of the banking center for new relationships. Used cash flow analysis to understand business needs and offer solutions

• Deposit base growth of over $7 million, investment growth of 53% year over year (2013 to 2014)

• Ranked 8th for revenue growth and contribution margin in peer group consisting of 92 large/mature offices with high cross sell opportunity and affluent market demand. Also exceeded top 30% in corporation

• 2014 top producer: Small Business results 615% to goal, Investment Revenue 382% to goal, and Deposit Growth 205% to goal

PNC Bank, Branch Manager I, Assistant Vice President Toledo, OH (October 2010 - February 2013)

• Managed a branch with a deposit base of $45 million and approximately 1,900 households

• Lead branch to over 4% annual household growth following PNC acquisition of National City Bank

• Grew team’s customer service rating from one star rating to four star within one year (5 star is max)

• Profit & Loss rating grew from one star rating to five star rating within two years

• Developed, implemented, and navigated action plans in all areas of focus. Such areas include: Workplace Banking, household growth, customer experience, Investment referrals, Wealth Management referrals, and Business Banking development

• Certified for mastery level of cash flow conversations for business banking

• Served as a member/team leader of the Grow Up Great committee. This involves volunteering to assist developmental programs that promote children’s financial literacy through partnerships with local organizations such as Toledo Head Start, the Toledo Zoo, Toledo Museum of Art, and Toledo Public Library PNC Bank/National City Bank, various other positions Toledo, OH area (May 2000- August 2006)

• Assistant Branch Manager, Office Manager, Branch Customer Service Representative, Consumer Sales Leader, Licensed Annuity Agent, Licensed Financial Consultant, and Branch Sales and Service Representative Education

University of Toledo Toledo, OH (1998-2002)

• Bachelor of Business Major: Administration Information Systems and Operations Management. Minor: Web Design Lourdes College Sylvania, OH (1997-1998)

Springfield High School Holland, OH (1994-1998)

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