Manager Engineer

PRADEEP KOTHAMACHU

Cell: 480-***-****

Email: **********@*****.***

EXPERIENCE SUMMARY

** ***** ** ******** ********** in Software Quality Assurance

Very highly proficient in Set up, debug & maintenance aspects of Merchant tools, Administration & Storefront of Demandware

Good Working knowledge with MS Visual Studio (TFS) & experience with VSTT to Automate 1000+ manual Tests

Experience in leading Off-shore QA teams, introducing QA Processes and developing QA templates in start-ups and hiring QA Personnel

Set-up and Administration knowledge of Bug Tracking Tools like Mantis, Jira

Experience in using Rational ClearQuest and Rational ClearCase

Working Knowledge of Load Testing tools such as Apache JMeter

Good experience in using SOAPUI for Testing Web Services

Good working knowledge of Agile/SCRUM concepts

EDUCATION

Master of Science, Computer Science, Arizona State University, Tempe, AZ

Bachelor of Engineering, Computer Science and Engineering, Siddaganga Institute of Technology, Tumkur, India

COMPUTER SKILLS

Bug Tracking Tools: Jira, Rational ClearQuest, HP ALM Languages: SQL, PostgreSQL

Web Development: JavaScript, JQuery, HTML, DHTML, XML

Design Patterns: MVC, Front controller, Session facade, Data access object

Databases: MS Access, Oracle 9i, Postgres

Logger: Splunk, DynaTrace

Operating Systems: Windows 95/98/2000/XP/7/10, UNIX, LINUX

Other: VMware, Demandware, ServiceNow

CERTIFICATIONS / ONLINE COURSES

Completion of Instructor led – Demandware Developer course

Completed Course work: Apache JMeter, Junit 5, Selenium

WORK EXPERIENCE

PetSmart Inc, Phoenix, AZ (Aug’14 – Present)

Quality Assurance Analyst

Major Contributions:

Identify gaps in the BRDs, Test Cases provided by external vendors

Resolution of Service Now tickets that are reported by Customers, Store associates, internal users as part of Operation/On-Call Support role

Performed Functional testing ISPU (StoreNet) / AOS before being launched into 1300+ Stores across US / Canada

Validated various Feed Data such as Item, Price, Store, Navigation etc that is coming from SAP is in the right formats & is successfully ingested into Demandware platform

Resolved CIQs by debugging issues in ECP Manager when SKUs, Prices, Promotions go offline

Written Test Cases, Test Scripts & performed functionality of PetSmart.com across various hardware & software environments

Verified changes that are part of monthly planner are implemented in petsmart.com both in Desktop & Mobile versions of the Site

Performed functional testing of PetSmart.com across various hardware & software environments for both US & CA versions

Tested functionality of web service using SoapUI

Demandware Application Analyst

Major Contributions:

Maintenance of PIG, SIG instances based on the scheduled / unscheduled updates from Demandware through Control Center.

Monitoring the successful completion of daily scheduled jobs related to Product, Store, Inventory, Price, Navigation Catalogs etc.

Performing On-Call Support duties resolving issues related Payments, Checkout, Order flows to Order Management System, Subscription Orders etc.

Monitoring Site24x7, Splunk alerts and resolve issues accordingly

Resolving & researching Customer issues using logs in Splunk, Dynatrace, LogCenter

Checking & maintaining the integrity of the JavaScript files in Release branch vs latest deployed Code Version.

Validating the Set-up & Functioning of Coupons, Promotions, Campaigns etc.

Update & maintenance of Certificates and Security Protocols.

Resolve issues related to deployment & usage of new Content Slots, Assets, ismls, templates etc.

Working with 3rd party vendors for upkeep & maintenance of site such as: payeezy, JanRain, InstartLogic

Maintenance of Payment instruments for Audit purposes.

Resolution of Service Now tickets that are reported by Customers, Store associates, internal users as part of Operation/On-Call Support role

Create & Resolve Incidents based on the Feedback provided by Customers through Medellia.

Created Google Tags for various events on different pages of the Site

Update & Create Store information such as Store Hours, Service Hours through Azure

Environment/Vendors: Demandware, Jira, Confluence, Zephyr, eBay V11, StoreNet, UsableNet, HP ALM 11.52, ServiceNow, ECP Manager, CIQ, ExactTarget, Bazaarvoice, OMS, Splunk, JanRain, Payeezy, Medellia, InstartLogic, Site24x7, ResponSys, Google Tag Manager, Azure, SoapUI 5.2.1

Project: V 11

The eBay supported Platform for PetSmart.com. The platform supported InStore Pick Ups, Ship-To-Home orders, Associate Orders etc. The Mobile version of website is developed to support all Tablet & Mobile device transactions.

Environment/Vendors: eBay V11, StoreNet, UsableNet, HP ALM 11.52

Accomplishments:

Performed Functional testing ISPU (StoreNet) / AOS before being launched into 1300+ Stores across US / Canada

Written Test Cases, Test Scripts & performed functionality of PetSmart.com across various hardware & software environments

Performed thorough Regression of the Site during Database migrations

Logged defects in HP ALM & worked with appropriate vendors towards resolution

Project: Operations & Site Maintenance

As a part of the Operations team worked in general maintenance of PetSmart.com as well as resolution of ServiceNow tickets

Environment: ServiceNow, ECP Manager, CIQ eBay V11, StoreNet, UsableNet, HP ALM 11.52, SiteSpect, 24 x 7

Accomplishments:

Resolution of Service Now tickets that are reported by Customers, Store associates, internal users

Verified changes that are part of monthly planner are implemented in petsmart.com both in Desktop & Mobile versions of the Site

Resolved CIQ by debugging issues in ECP Manager when SKUs, Prices go offline before their end of promotions

Maintained StoreNet/AOS applications during iOS upgrades

Project: Digital Platform Replacement [DPRE]

This is Demandware supported Platform for PetSmart.com. The DPRE project involved the successful transition of the website from eBay’s V11 to Demandware based PetSmart.com.

Environment: Demandware, Jira, Confluence, Zephyr

Accomplishments:

Written RTMs & Test Scripts uploaded to Zephyr for execution

Performed functional testing of PetSmart.com across various hardware & software environments for both US & CA versions

Validated various Feed Data such as Item, Price, Store, Navigation etc that is coming from SAP is in the right formats & is successfully ingested into Demandware platform

Logged defects in Jira & worked with appropriate teams such as SAP, ESB, OMS, Business towards resolution

Fathom, Phoenix, AZ (Jun’12 – Jul’14)

QA Lead

Major Contributions:

Creating Test Plans & Test Cases for the entire fathom 1.0 project

Updating Test Execution Matrices & communicating results with Development Manager

Converting Manual Tests into Automated Test Scripts using Record & Play tools

Developing SQL scripts to query billing related data.

Environment: C#, .Net, Jira, SQL Server, Agile Scrum, Share Point, Microsoft VSTT

JP Morgan Chase, Phoenix, AZ (Mar’11 – May’12)

UAT Test Lead

Major Contributions:

Guided Testers across distributed environment to convert their manual scripts into Automation Scripts

Devlope

Developed Test Strategies for multiple projects and worked with Testers in various locations towards the successful execution of Test Cases

Performed Admin activities for HP Quality Center tool providing User Access

Provided multiple training sessions on using HP Quality Center

Provided UAT Project Metric Reports on various projects to the concerned teams and these reports have provided information on the overall UAT Status of the projects

Worked on several projects and provided complete UAT support. Projects such as: Audit Relations Databases, SPO Tool Enhancements – Phase III, IONC Database Rewrite, CRRU Payoff Quote Improvements, OCC Consent, Tango and WMMSC Distribution Report

Department: Home Lending

The Department has several IT initiatives such as: Audit Relation Databases, Ginnie Mae Issuer Number

Environment: HP Quality Center 10

US Airways, Tempe, AZ (Nov’09 – Feb’11)

Quality Management Engineer

Major Contributions:

Developed numerous Regression Suites for many projects with-in USAirways.com

Learned about Regular Expressions and written numerous Regexes that helped in Automating previously not-automatable work items

Developed plug-ins that have proven to be invaluable in Functional Testing

Code Reviewed Peer’s work and provided necessary input

Acted as a Development Quality Assurance Lead during major product releases performing sanity checks using Load Runner & TFS

Project: www.usairways.com

The website has very high user activity 24/7. The site is rich with Flash, Ajax and several User Interactive applications.

Environment: MS Visual Studio 2008/2010, Team Foundation Server 2008/2010, C#.Net 3.5/4.0, Load Runner

Accomplishments:

Worked the QA Automation Lead during multiple product releases

Developed Regression Suites for multiple APPs

Developed extensive working knowledge of authoring robust Webtests using VSTT

Completed a week-long C# .NET training & obtained certificate aimed for fine-tuning Developers

Merchants Information Solutions, Inc. Phoenix, AZ (May’08 – Oct’09)

Sr. Performance Engineer

Major Contributions:

Recommended use of new tools such as Shareware Teamviewer 4 & Freewares Apache JMeter & WebLink Validator

Developed expertise in writing VB scripts using QTP 9.2

Lead Internal Clients in developing Client Expectations Criteria and performed UAT along with Internal Clients

Project: Resident Insight v2.0

This is a Web-based application that is used for accessing credit, criminal and eviction history of potential tenants. The application interacts with credit bureaus for getting credit reports.

Environment: Windows XP, Rational ClearQuest, VB Script, Rational Functional Tester, Rational ClearCase, QuickTest Pro, Quality Center, Vantage DB, IIS, C#.Net, TeamViewer, Load Runner

Accomplishments:

Recommended & used Freeware WebLink Validator

Used Shareware TeamViewer 4 for off-shore meetings

Used Load Runner for Load Testing

Developed generic automation scripts in VB using QTP 9.2

Scripted reference guidance to perform BETA testing & UAT

Monitoring resources through successful completion of BETA Testing & UAT

Logged defects using Rational ClearQuest

Linked all the defects to the requirements

Created Test Cases in Excel

Written Test Matrices in excel & maintained in ClearCase

Project: Identity Advocates v2.0

This is a Windows based application that connects with SQL Server to retrieve data. The application allows Users to add, delete and access data.

Environment: Windows XP, SQL Server 2008, Rational ClearQuest, Rational ClearCase, Rational Functional Tester, QuickTest Pro, Quality Center, Excel

Accomplishments:

Functionality Testing of the application using Rational Functional Tester

Logged defects using Rational ClearQuest

Authored and executed GUI Test Scripts in Excel

Reviewed Design & Requirement documents

Project: Identity Theft Educational Website v2.4

The website had information about ID Theft related issues. Flash was used develop the Quiz portion of the website.

Environment: Windows XP, IE 6.0, Firefox 2.0, WebLink Validator

Accomplishments:

Recommended & used WebLink Validator

Verified Look & Layout of the website

Tested cross-browser functionality using Rational Functional Tester

Checked for broken links, grammatical errors using WebLink Validator

Built Regression Test suites in VB script using Quick Test Pro

Maintained Data Sheets in Mercury Quality Center

Optimized QTP scripts for Regression Testing the application with various data sources and data types

Created Reusable Actions used Global Data Sheets and Local Data Sheets for running those modules

Mapped custom objects to standard objects and inserted GUI, Bitmap and Text checkpoints to compare the current behavior of the application being tested to its behavior in the earlier version using QTP

Parameterized the fixed values in checkpoint statements, created data tables for the parameters and wrote Functions for the parameters to read new data from the table upon each iteration i.e; performed Data-driven Testing.

Maintained Test Finding Documents in Excel

Authored and executed GUI & XML Test Scripts

Performed Keyword driven testing.

TSYS Acquiring Solutions, Tempe, AZ (Jul’07 – Apr’08)

Software Quality Engineer

Project: Vital Express

This is the core application of TSYS Acquiring Solutions. The application is used for setting up new Banks, Merchants & Terminal information. The application has features to support various Hardware/Software and Credit/Debit Types.

Environment: Windows XP, IBM Websphere 6.1, Oracle, SQuirrel, Rational ClearQuest, Rational ClearCase, Rational Functional Tester, QuickTest Pro 9.2, VB Script, Quality Center, Excel

Accomplishments:

Testing XML Web Services via Web Services portal by sending individual jobs

Executing multiple jobs via Batch Server and analyzing the result sets of received through Batch Server

Occasionally acted as a liaison between QA Lead Manager and the off-shore team

Involved in process of the conversion of the product from legacy environment to newer platform

Reviewed Design documents & participated in Enhancement meetings

iCrossing Inc., Scottsdale, AZ

(Sep’05 – Jun’07)

System Test Engineer

Major Contributions:

Conducted Off Shore QA meetings and reported Testing Findings to the top management

Lead 3 different off-shore product QA teams

Involved in developing Templates for QA documents such as: Test Plan, Test Case documents, Test Case Traceability Matrix, Pre-Testing Acceptance Criteria Email, Post-Testing Results Email

Interviewed and hired QA personnel for the QA department.

Laid out Bug flow Process during the entire SDLC

Outlined Bug escalation process with in the QA team

Defined Bug description steps for the QA Team

Involved in purchasing in new hardware (QA Sand box, different platforms) and software (VMware) for the QA department

Responsible for introducing Jira (Bug Tracking Software) to the Team

Project: Interest2Action (I2A)

The application track user activity starting from their ‘search query’ in the search engine all the way to up to final purchase. The application provides more than 20 different reports about user behavior.

Environment: LINUX, Perl, Tomcat, JDK 1.5, Postgres, pgSQL, Mantis, Load Runner

Accomplishments:

Used shell scripting to check the status of the Interaction URLs

Responsible for functional testing of three different versions of the application – I2A R5.1, I2A R 5.2 and I2A 5.2.5

Involved in purchase of sand box used for Testing

Tested applications in Beta, Pre-Production, Production environments during new releases and patches

Involved setting Client Acceptance Testing criteria and verifying the application against the criteria

Conducted weekly meetings with off-shore QA Team and informed executive team about the QA progress

Performing data validation of the report data against its sources such as search engines and other internal products like Bid2Action

Introduced Load Runner to the project for Load Testing purposes

Used Shareware TeamViewer 3 for off-shore meetings

Verifying the application adherence various data integrity checks

Outlined Bug escalation process

Developed email templates such as Pre-Testing Acceptance Criteria Email, Post-Testing Results Email

Project: Bid2Action (B2A)

The application serves as a platform for an User to create keywords & ads, set bidding prices and transmit this data to search engines. All these activities can be done individually or in bulk by using a spreadsheet.

Environment: LINUX, Perl, Tomcat Server, JDK 1.5, Postgres, pgAdmin III, pgSQL, Mantis, VMware, Excel, Load Runner

Accomplishments:

Developed templates for various QA documents such as: Test Plan, Test Case Document and Test Case Traceability Matrix

Responsible for analyzing the need and introducing VMware to the QA process

Involved in purchasing new software and hardware required for the product

Introduced Load Runner to the project for Load Testing purposes

Developed System Test Plans based on Requirement Documents for various versions of the product from B2A R1.3 to B2A R1.7

Tested applications in Beta, Pre-Production, Production environments during new releases and patches

Conducted weekly meetings with off-shore QA Team and informed executive team about the QA progress

Put together a Regression Test Checklist in Excel that could be executed for intermediate releases

Performed data validation between the data in the application against the data in search engines

Performed User Acceptance Testing for B2A R1.7 that was developed off-shore

Used Shareware TeamViewer 4 for off-shore meetings

Defined Bug Description steps and outlined Bug flow process

Used shell scripting to check the status of the daily bids

Project: BrandShadow

The application spiders through the web and collects data from millions of websites and blog sites based on User entered keywords and brand names.

Environment: LINUX, Perl, PHP, Postgres, pgAdmin III, pgSQL, Mantis, Excel

Accomplishments:

Developed System Test Plans & Test Cases for 3 different versions of the application : R1.0, R1.1 & R1.2

Executed Test Cases and tracked progress in Test Execution Matrix

Verified validity of statistical formulae

Project: iCrossing Estimated Monthly Searches (ICEMS)

The application collects estimated monthly searches data from Trellian, a keyword tool. The application was upgraded to Trellian from previously used Y!MS (Yahoo! Monthly Searches). The data collected EMS was used internally in other applications and was also used in company published reports.

Environment: JSP, Servlets, XML, HTML, MS Access, 8 ball plug-in, Excel

Accomplishments:

Maintained Test Findings in Excel

Lead internal clients in performing UAT

Validating the keyword data across Trellian, 8 ball and icems

Project: OASIS

The application is a repository of iCrossing’s internal users, external users, client information, applications and access rights to applications.

Environment: LINUX, Perl, Tomcat Server, JDK 1.5, Oracle 9i, MySQL, Eclipse 3.0, EMMA, JUnit, HTTPUnit, MockStruts, Jupiter plug-in, Quantum DB

Accomplishments:

Lead off-shore QA team during the development phase

Performed User Acceptance Testing

Project: Merchantize

The application serves as a platform for a User to create keywords & ads; set bidding prices and transmits this data to search engines.

Environment: Macintosh, JDK 1.5, MySQL, Jira

Accomplishments:

Responsible for introducing Jira to the QA team

Conducted weekly meetings with off-shore QA Team and informed executive team about the QA progress

Performed functional testing

Logged & tracked bugs in Jira

Written & executed SQL scripts

Project: Audience Engine

The application serves the most effective ads that will suit customer needs based upon his information.

Environment: LINUX, Perl, Oracle 9i, MySQL, JUnit, HTTPUnit, Struts, Hibernate, Spring

Accomplishments:

Analyzed design documents and recommended design suggestions

Created System Test Plan

University of Phoenix, Tempe, AZ

(Apr’05 – Aug’05)

Software Quality Engineer

Project: Apollo Interactive Marketing System (AIMS)

The application serves the most effective ads that will suit customer needs based upon his information. Different mathematical engines are used to sort out the most effective Ads from the least effective ones. The application will eventually help in bringing down the ‘lead cost’ and increasing the ‘lead-to-enrollment’ conversion.

Environment: Windows XP, Tomcat Server, JDK 1.5, Oracle 9i, MySQL, Eclipse 3.0, EMMA, JUnit, HTTPUnit, MockStruts, Jupiter plug-in, Quantum DB

Accomplishments:

Responsible for implementing ‘Measurement Logic Subsystem’

Writing Ant test targets

Implementing EMMA for code coverage of Unit & Integration tests

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