Manager Customer Service

Amelia McBreen

**** ********* **. ***. ** Mesquite, TX

903-***-**** **************@*****.***

CORE COMPETENCIES

Detailed Organized Structured Thinking Problem Solving

Customer Service Professional Communication skills

PROFESSIONAL EXPERIENCE

MESQUITE ISD, Mesquite, TX

Teacher, Feb 2015-present

Create lesson plans and teach those lessons to the entire class, individually, or as a group. Track student

progresses and present the information to the parents. Create tests, reinforce classroom rules, prepare

students for standardized tests, and manage students outside of the classroom.

MARSHALLS, Mesquite, TX

Assistant Manager, Jan 2012-2015

• Develop creative plans to increase store sales. Ensure every customer has a positive shopping

experience. Train, supervise and develop a large team of hourly associates. Manage the daily

activity of the sales floor, backroom, front end and cash office.

TEXAS BOOK COMPANY, Commerce, TX

Store manager, Aug 2009-Aug 2012

• Tasked with training new employees on all daily shift duties. Responsible for making sure store

employees are adhering to company guidelines. Keeping the store as clean and presentable, as well

as making sure all supplies, food, and merchandise remains fully stocked. Answered phone calls and

properly handle customer complaints at the same time. Fulfill our in store and online students

textbooks and general merchandise needs.

EDUCATION

TEXAS A&M UNIVERSITY, Commerce, TX

Bachelor in Fine Arts, May 2012

ADDITIONAL SKILLS

Microsoft Word, PowerPoint, Adobe Photoshop, Excel

Type 60 words/minute

AWARDS

Dean’s List, May 2005-Dec 2008, Texas A&M University

Art Portfolio Scholarship, Aug 2003, Texas A&M University

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