Service Technician Field

SCH

PROFESSIONAL SUMMARY

Being a quality-focused Installation/Repair/Maintenance Technician Supervisor, with over (5) years of experience who has trained, monitored, tested, and done quality control assessments for (20+) technicians making sure they have the knowledge and skills needed to perform job requirements proficiently. I also have (20+) years of experience in the Telecommunications /IT field with skills in advanced cable, telephony (digital voice), high speed data networking configuration/support, audio/video (analog and digital), home/business security/fire installation/repair, and inside/outside plant/field system maintenance. I am a team player, quick learner and have also been successful at managing multiple projects daily and seeing a diverse range of technical tasks through to completion.

SKILLS

Cable/Telephony/AV Specialist

IT Network Support

Specialist

Computer Build/ Repair/Upgrade

Proficient in Microsoft Office for Business

Versed in Citrix

Systems XenDesktop

Lan/Wan Security Setup/Configuration

Skilled in Advanced Cable/Broadband Testing Equipment

Experienced Team Leader

Multi-Tasker

Troubleshooting Specialist

Conflict Resolution Skills

Motivated Self-Starter

Team Player

Excellent Written and Verbal skills

SHAWN C. HROBOWSKI

WORK EXPERIENCE

•IT/NETWORK FIELD SERVICE TECHNICIAN SUPERVISOR • AXS POINTS LLC.- 1901 INDUSTRIAL DR. LIBERTYVILLE, IL. 60048 • 08/2013 – CURRENT

Job duties were to train, monitor, test and complete quality control assessments on over (20+) technicians making sure they have the knowledge and skills to perform job requirements proficiently. I Install, troubleshoot, repair, and perform maintenance on company owned facilities and equipment, Including cable, telephony (digital voice), high speed data networking, audio/video (analog and digital), and home security, while implementing system upgrades and changes to benefit the customer needs per each company's guidelines and specifications, I also interact with customers and customer owned equipment on a regular basis in order to inform, clarify, and defuse any and all issues that arise from the work to be done in and around their home or business.

•NETWORK FIELD SUPPORT SPECIALIST • INTERGRATED PHONE SERVICES –

4202 WHITE PINE LN. ZION, IL. 60099 • 04/2012 – 05/2014

The position involved an integration of product knowledge, customer expectations, and network support to handle the wants and needs in the installation, repair, and maintenance, of all current cable, telephony, audio/video, and networking equipment for customers, also to complete an order, process a warranty claim or handle and defuse complaint issues for the customer done with onsite access or via remote access with strict adherence to the company's policies and procedure all in 1 call.

•IT/NETWORK FIELD SERVICE TECHNICIAN • MATRIX COMMUNICATIONS –

1901 AUSTIN AVE. CHICAGO, IL. 60623 • 02/2004 – 07/2013

Responsible for the Installation/repair of cable equipment and facilities for the company's residential and commercial customers, also maintaining all equipment for the cable, telephony, networking, and A/V departments to keep customers current with market and business upgrades and innovations. I also utilize problem solving skills which involved me having to think on my feet and come up with alternate solutions to difficult problems with facilities and keeping the highest level of safety and adherence to all codes associated with each city and state specific to the install.

•IT/NETWORK SYSTEMS SERVICE TECHNICIAN• AMERITECH –

1401 SHERMER RD. NORTHBROOK, IL. 60065•05/1994 –02/2004

Installation/repair, and maintenance of company/customer owned equipment from telephony, networking, entrance systems, security, fire, and A/V systems, making sure the customer equipment/ systems are up to date and current with all options and features. also focusing on customer interaction and problem solving with service and expediency to maintain a high level of problem resolution that benefited the company and customer alike.

EDUCATION

HIGH SCHOOL DIPLOMA • 06/1989 • PINE BLUFF HIGH SCHOOL

COMPUTER SYSTEMS AND NETWORKS • 08/2014 • AMERICAN PUBLIC UNIVERSITY

VOLUNTEER EXPERIENCE OR LEADERSHIP

I have been the coach for the Waukegan Football league and the Beach Park Baseball league ages 7-10 years old for the last 3 years and have loved every moment of it, I also take a leadership role in my community by offering to train those interested in learning how to Install/Repair Cable Systems, giving those who want the opportunity at having more than a just a job but a career.

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