Customer Service Office

Location:

Marietta, GA

Posted:

June 03, 2018

Contact this candidate

Resume:

Erica Ruggles-Mitchell

**** *********** ***** ** 404-***-****

Kennesaw, Georgia, 30152 **********@*******.***

JUDICIAL ADMINISTRATION

Strengths in detailed records management with an emphasis on efficiency and productivity in the legal field as well as customer service.

AREAS OF EXPERTISE

■ Ability to Organize, Prioritize, and Multitask ■ People Oriented / Customer Service

■ Effective Decision Making / Problem Solving ■ Quality Assurance / Detail Oriented

■ Professional Communication; Oral and Written ■ Team Building / Leadership PROFESSIONAL EXPERIENCE

LEGAL ADMINISTRATIVE ASSISTANT Sept. 2014-Present

Jeffrey Bull Grable, Attorney at Law, P.C., Marietta, Ga.

Generate and maintain client files

Obtain records and evidence needed for court proceedings (police reports, medical reports, Court documents)

Schedule appoints and keep daily calendar

Assist with general daily operations of office including supply inventory, drafting confidential documents, filings with the court system, customer service, and records management

Notarize documents as needed

Professional interaction with defendants, bonding companies, public, victims, witnesses defense bar, prosecutors, judges, elected officials, various municipalities and government agencies

Attend court proceedings

Basic financial tracking

Responsible for making professional and effective judgment decisions

Use of various computer programs

VICTIM ADVOCATE 2009-2013

Cobb County Solicitor General's Office, Marietta, Ga.

Worked closely with law enforcement agencies, social services, victims of crimes, elected officials, department heads, various municipalities, and the public

Ensured all laws were adhered to regarding the Victim's Bill of Rights

Professional and effective communication maintained with office staff, public, attorneys, elected officials

Established and implemented new record keeping system for unit

Conducted interviews with victims, witnesses and public

Created and continually updated Resource Manual for the office, including but not limited to social programs, contact personnel for various agencies, etc.

Met strenuous deadlines in order to adhere to federal and state laws and assure efficient case flow through the judicial system

Attended court proceedings and assisted prosecutor(s) with victim or witness issue

Co-authored the training manual for the victim witness unit

Only victim advocate assigned to the Special Prosecution Unit( 2 State courtrooms, all of the traffic courtrooms, bond calendar, and the jail calendar

Liaison between DFCS, Ga DOT, Cobb DOT and our unit

Compiled annual statistical data for unit in order to receive assisted state funding

Heavy phone contact

Assisted with court documents, assist with TPO's, safety plans, and general understanding of the judicial system with the utmost confidentially

Used various computer systems daily

Attended continuing education seminars, conferences

Encouraged community outreach

LEGAL ADMINISTRATIVE SPECIALIST 2004-2009

Cobb County Solicitor General's Office, Marietta, Ga.

Generated, maintained and tracked case files, confidential records, calendars, and schedules

Assigned to Chief State Court Judge's courtroom as well as 2 other state court rooms

Assisted with court proceeding while professionally communicating with defense bar, prosecution, defendants, victims, court personnel, law enforcement and the public

Generated, filed with court system and tracked court notifications, discovery requests and other legal documents

Held the position of trainer for the Legal Administrative Unit and generated the first training manual for the unit

Served on the hiring committee for the office of 80+ employees

Facilitated and chaired charitable activities between our office and the community1st re

Used various computer programs such as RMS (PISTOL) (police report retrieval), Context (office software, and Microsoft applications

Assisted with victim-witness witness responsibilities

GCIC certified

ADMINISTRATIVE TRAFFIC SECRETARY 1999-2004

Cobb County Solicitor General's Office, Marietta, Ga.

Attended court proceedings daily making sure all files were prepared for prosecution

Ordered all incident reports, accident reports, lab reports, and videos for assigned courtrooms

GCIC certified, ran criminal and driving histories on a daily basis, verified outstanding warrants and prepared production orders, etc.

Created, maintained and tracked case files

Authored training manual for division and trained new personnel to the division

Responsible for court notifications and proper filing of such notifications VICTIM NOTIFICATION ADMINISTRATION 1997-1999

Cobb County Solicitor General's Office, Marietta, Ga.

Effectively communicated heavily with loss prevention specialist, law enforcement, witnesses, and victims regarding court appearances

Ordered necessary evidence as requested by prosecutors

Assisted with office budget by timely releasing court calendars in a timely manner

Maintained all contact information for victims and witness in assigned courtrooms RECEPTIONIST 1996-1997

Cobb County Solicitor General's Office, Marietta, Ga.

Professionally and efficiently greeted and assisted the public, defense bar, defendants, and public face to face; customer service

Disseminated information to public as allowed by law

Answered 12 line phone system daily; customer service

Sent, received, sorted, and distributed mail for office of 70+ employees daily

Data Entry upon completion of case files

Filed closed files upon their completion

EDUCATION

Chattahoochee Technical School 1995-1996

Course studies: Business Management and Psychology Seminars and Conferences regarding Criminal Justice and Victim Advocacy 1997-2014 ADDITIONAL TRAINING

■ Telephone Skills and Techniques ■ Introduction to MS Apps

■ Valuing Diversity in the Work Place ■ GCIC Training

■ Conflict in the Work Place ■ Victim Advocacy

■ Interpersonal and Communication Skills ■ Security and Integrity AWARDS/ ACCOMPLISHMENTS

■ Customer Service Award, within office ■ I Make A Difference Award

■ Legal Administrative Specialist of the Year Award ■ Honorable Mention, 3 yrs.

■ County Wide Custer Award winner ■ Hiring Committee

■ Distinguished Performance Award, 8 yrs. ■ Trainer in all positions held in office REFERENCES

Joan Bloom

Judge

Marietta, Georgia

770-***-****