Regional Director of Operations

SEASONED ADMINISTRATOR EXECUTIVE DIRECTOR OPERATIONS SPECIALIST

PROFILE: Experienced and innovative operations administrator with expertise leading and administering challenged underperforming operations to new levels of success through exceptional organization skills, and a continuous level of high performance. Proven record of sound decisions and organizational development promoted through financial stewardship, community outreach and advocacy with great follow-through.

AREAS OF EXPERTISE & HIGHLIGHTS OF QUALIFICATIONS

Operations & Property Management/Budgets/Profit & Loss

Marketing Revenue/Community

Outreach/Public Relations

Food Service Management/

Fine Dining/Nutrition

Organization Development/Branding/

Planning-Mission-Vision

Assisted Living Management/

Resident Care/Memory Care

Life Enrichment Programs/

Event Planner/Transportation

Policy & Procedure/Regulatory

Compliance/ Quality Assurance/

International CARF Accreditation

Human Resource Management/

Personnel Administration/HIPAA/Conflict Resolution

Facilities & Maintenance

Management/OSHA

Housekeeping Supervision

Professional/Diplomatic/Confidential

People Synergistically Involved (PSI)

Safety, Disaster & Training Programs/

Community Emergency Response

Training (CERT) Volunteer

CONSULTANT (and Pro Bono Work) (2008 to 2018)

Independent Consultant Team Beachbody & Shakeology, 2010-2017. Assisted clients with lifelong health changes by providing nutrition and exercise information & products.

Media Marketing Specialist/On-Line Editor, PinalCountyToday.com, Apache Junction/Gold Canyon, AZ, 2008-2009. Contributed marketing skills to promote and sell paid advertising by speaking to professional community. Effectively wrote, created, formatted, edited, proofread and posted all material online as editor/webmaster. In two years this grew to become the first printed newspaper for SanTan Valley, the largest unincorporated Phoenix metro area.

ASSISTED LIVING / MEMORY CARE / INDEPENDENT LIVING COMMUNITIES (2003-2018)

Administrator of Assisted Living & Memory Care, Spectrum Retirement, Libertyville, IL 2017-2018

Administrator for company’s third largest flagship start-up community overseeing 24 Alzheimer & 48 Assisted Living apartments. Assist all departments in committing to excellence including 120 Independent Living.

Interim Executive Director, Prestige Care Assisted Living & Memory Care, Green Valley, AZ, 2017.

Hospitality & Care Service Focused: Top notch leadership to all departments, audited compliance, set up systems and trained staff with successful state survey results.Provided quality care for residents.

Interim Executive Director, Frontier Management, Canyon Valley Memory Care, Green Valley, AZ, 2015.

Community Outreach/Marketing & Sales: Increased census 54% to 72% in 5 weeks for this 54 unit Alzheimer community where an executive director had already been hired before I entered into this interim assignment. Regulatory compliance: My organization skills and outstanding attention to detail were key in providing leadership with 7 departments while I successfully prepared 42 staff for upcoming state survey. Montessori Method used for MC.

Executive Director, Emeritus at Catalina Foothills, (then Brookdale SL, now Enlivant), Tucson, AZ, 2014.

Policy & Procedure: Responsible and accountable for leading and directing overall operation for 73 unit Assisted Living 23 Memory Care community in accordance with resident needs, state and company policies & regulations during company management transition. I increased census to 99-100% occupancy and met corporate goals within established budgetary guidelines.

Interim Traveling Director, Assisted Living Concepts (now Enlivant), based out of Mesa, AZ, 2007-2008.

Regulatory Compliance/Quality Assurance: Exceptional organization and communication skills were recognized as I analyzed and managed 6 of 9 communities throughout Arizona with RDO and Asst. RDO during leadership turnover. Led, trained and motivated staff, reduced expenses and approved, balanced, budgeted for all operations. Consolidated, eliminated and overhauled systems into compliance for each facility to pass successful state surveys. Newly created traveling position was eliminated, no monies in corporate budget to continue.

Interim/Assistant General Manager, Merrill Gardens (then Horizon Bay, now Brookdale SL), Apache Junction, AZ, 2005-2006. Professional/Diplomatic/Confidential: Administered reliable and dependable management handling routine obstacles and objectives while problem solving for a 123 unit community. Built a strong team, researched and monitored marketing processes to ensure goals were achieved from 86 to 94%. Enlisted volunteers to assist with activity program development. Newly created position was eliminated, Arizona facilities were sold to another company.

Executive Director/Facility Administrator, Emeritus at Oceanside (now Brookdale Senior Living), Oceanside, CA, 2004-2005. Operations & Property Management: Identified and addressed key changes for a 114 assisted living and 40 memory care community while overseeing departmental budgets with a 3 million dollar budget for 7 directors and 65 staff. Was point of contact for a major half million dollar prioritized remodeling project where I hired the Facilities & Maintenance Director from the largest hospital to successfully oversee the project. Initiated updating internal systems from change of management companies one year earlier and coordinated health and living services. Moved to Arizona for 12 years.

Interim Director, Prestige Care Inc., Legends Park, Coeur d’Alene, ID & Sullivan Park, Spokane, WA, 2004.

Financial Responsibilities/Budgets: Annual budgets, programs and services for two assisted living buildings in two different states needed to be strategized and planned to operate profitably. I determined how monies would be allocated for 7 departments (1.8 million for each 44 unit community). RESULT: New annual budgets were projected and prepared while I communicated effectively with families and created incentives to maintain high level of team spirit for 50 staff where new leadership had already been hired before I entered into this two month assignment.

SPECIAL NEEDS GROUP (Deaf/Deaf-Blind/Hard-of-Hearing) (2000-2004)

I am proud of my accomplishments to empower Deaf leadership for their culture after these two start-ups.

Facility Administrator/Director, Concepts in Community Living (then SunWest, Emeritus SL, now Brookdale Senior Living), Chestnut Lane, Gresham, OR, 2003-2004.

Leadership: Recognized the need for the first assisted living facility to be established in Western United States for the Deaf. Recruited and trained staff and evaluated and signed up prospective residents only two weeks before opening. Determined that limited operational budget and resources meant money needed to be generated immediately to meet bank loan requirements for this 70 unit start-up with 27 employees. I transferred my leadership skills from a start-up non-profit agency to a start-up assisted living facility through adherence to policies and procedures and grew programs, systems and quality services with a limited budget while ‘wearing many hats’. RESULT: Profit was accelerated to 65% occupancy within 9 months of opening that propelled and empowered the community to continue to be a vital link for the Deaf.

Branch Office Manager/Lead Community Employment Specialist, Communication Service for the Deaf, Cedar Rapids, IA, 2000-2003. Largest non-profit in the nation for Deaf, Deaf-Blind.

Development of Program & Services: Recognized a special interest group was having difficulty securing jobs resulting in human resources not being effectively utilized in the workforce at large. I set up and launched a non-profit branch office and established and coordinated programs & services that encouraged empowerment. Result: I expanded and built the specified service area in three years from 3 to 17 counties (surpassing planned grant requirements for 11), increased client census with paralleled continuous growth and implemented & assigned additional services.

Organization Branding: Identified community outreach was needed. I planned and implemented marketing strategies and promoted the organization through public presentations and sensitivity training programs while building relationships with businesses and community; recruited and trained board members; encouraged, advised and coached clients in employment and life skills and worked in partnership with other agencies for fundraising, grants, proposals. RESULT: I ensured the organization became a viable and integral bridge within the community where it has expanded several more times to-date.

EXECUTIVE ASSISTANT (1989-2000)

Executive Assistant to CEO & President, MidAmerica Lists, Cedar Rapids, IA 1996-2000. Supervised all office personnel, oversaw all office functions as database manager for the owner of the third largest listing company in the United States.

Executive Administrative Assistant to Senior Vice President/Senior Managers, Rockwell Collins, Cedar Rapids, IA 1989-1996. Provided top notch administrative support to C.I.S. International, Human Resource, Security and adjacent Departments (Accounting, Aeronautics, Facilities & Maintenance, Government, Manufacturing Plant, Trains, Trucking) for large corporate office (500 employees), travel arrangements through the internal corporate travel office, correspondence, reports and major contracts. Laid off after 7 years company lost major contract.

EDUCATION

BACHELOR OF BUSINESS ADMINISTRATION DEGREE Administrative Management, Mount Mercy College, IA

ASSOCIATE OF ARTS DEGREE Retail Business Marketing, Des Moines Area Community College (DMACC), IA

ASSOCIATE OF SCIENCE DEGREE American Sign Language Interpreter, Kirkwood Community College, IA

VALEDICTORIAN, Emphasis in Business, Goldfield Community High School, IA

CERTIFICATIONS & SPECIAL SKILLS

AZ Assisted Living Facility Administrator #09106 Exp. 6/30/2019

NV Residential Facility Administrator #9424 Exp. 4/30/2019

Best Practices developed from former states certifications in OR, CA, TX and work in ID WA, IL

Fingerprint Card Exp.6/2021, CPR/1st Aid Exp. 3/23//2019, TB Verification Exp. 3/23/2018

ServSafe Exp. 9/2018, Mental Health First Aid USA Exp. 4/2019

Word, Excel, Power Point, Windows, Outlook, Mac, Databases, 10 Key, General Office Equipment

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