Management Microsoft Office
Resume:
Ravi Shankar Gupta
E-mail: *************@*****.***, ***********.*****@*******.***
Mobile: +91-955*******,790-***-****
CAREER OBJECTIVE:
To serve an esteemed organization, holding a challenging and responsible position, with an unrestrained vertical growth ensuring creditable performance through sheer contributions to my work.
CANDIDATE SUMMARY:
•Currently working in Wipro Technologies, I have more than 7.5 years of IT experience in area of (Enterprise Service Management) Tools as tool administrator and responsible for configuring,
supporting operations in monitoring using, BPPM, BEM and BMC Patrol, BMC Portal & ADDM NNMI tool.
•Worked with HCL Technologies as senior specialist.
•Worked with ACCENTURE SERVICES Pvt. Ltd. as an IT Operations Analyst.
Operating System/Database
Microsoft Windows server 2003 and 2008
RHEL
Red Hat Linux
HP Unix
Microsoft SQL server
Oracle
Microsoft office
Technical skills: Application
BMC ProactiveNet Performance Management (BPPM)Reporting engine.
BMC discovery/BMC Atrium Discovery Dependency Mapping (ADDM)
BMC Performance Management (Portal)
HP NNMI with BPPM 9.6
Patrol Console Operator (PCO)
Patrol Configuration Manger (PCM)
BMC PATROL
BMC EVENT MANAGER(BEM)
BMC remedy service desk tool
BMC TrueSight 10.0.1
Training & Certification
SCOM (Training)
Hardware & Networking (Training) Jetking Institute (New Delhi)
Certified ITIL V3 foundation
Certified Microsoft Windows -7
Microsoft Windows 2012 R2 - Hyper-V(training)
Project Handled
Currently working in Wipro Technologies in Avaya Project since 3rd July to till date.
Worked with HCL Technologies in (Xerox Project) providing L2 Infrastructure IT operations support. Handed BMC tools like BPPM, PATROL, ADDM, BEM, ITSM (16th Feb 2015 to 28th Feb 2017).
In Accenture, worked in IMS Tools project (Implementations & Managed Support) as a L2 Operations Analyst. Handed tools BMC Portal, BEM, PATROL, BPPM,ITSM. (14th May 2010 to 9th Feb 2015).
Experience and Responsibilities handled:
Administration for monitoring client IT infrastructure with help of BMC Tools.
fixing IBRSD issue if IBRSD fails to start with fatal error initializing integration or ticket is not creating
Configuring remote agents and patrol adapters in BPPM.
done Integration service installation
Generating and scheduling reports, view and graphs in BPPM on demand.
Configurating and fetching the report through reporting engine.
enabling BPPM Email Notifications Customization for CPU and memory utilization
Agent configuration through PCO and PCM.
BEM Administration - Effective event management at BEM by creating selectors, policies.
Event Management BEM/BPPM) enrichment, suppression, blackout, closing notification polices etc through polices.
Synchronization between Primary and secondary cell and basic troubleshooting.
Adding user/group role and assigning permission to role in BPPM
Worked on monitoring configurations of various KMs like OS (Windows, UNIX, Linux, and Solaris),
Customizing notification thresholds for successful generation of alerts as per the breaches defined for various businesses - Dev / QA/ Prod environment.
Perform discoveries and trouble shoot access issues to systems for discovery in ADDM.
Updating data in the CMDB via ADDM.
Configuring various Patrol parameters to monitor processes, services, file systems, databases etc. as per the monitoring environment.
Participate in Change Management activities related to monitoring tools on the weekends
Working on incidents assigned to tools team.
Configuring Agentless monitoring in BMC portal for monitoring the ‘Up status’ of servers.
Hands on various polices on admin console (Blackout/enrichment/dynamic enrichment/propagation/email notification.
Configuring Blackouts & creating template rule sets for mass blackout deployment to Agents with a view to facilitate the Change Management activities on the weekends.
Root cause analysis for application issues as part of Incident and problem Management team.
Maintenance of Patrol Consoles, RT clouds, managing operations & troubleshooting monitoring related issues.
Work with DBA teams to configure & test Patrol monitoring on their respective Database servers
Raising Cases with BMC as and when required to drive critical issues into closure.
Participate in technical calls & deployments that require monitoring enablement / tests
Manage escalations for all monitoring issues that require the intervention of Development & Technical Design team
Checking the data collection issue on Patrol and extracting report in BPPM 9.6.
Providing operational support and good troubleshooting experience on daily operation task.
Troubleshooting of Patrol agent, Portal, PCO, PCM and BEM- following up on case with BMC vendor for occasional issues of the tools or the client’s servers
PatrolAgent installation/uninstallation, image creation, patching, up-gradation and troubleshooting.
Installation and configuration of knowledge module Ex, database KM, standard OS KM
Agent based and agent less monitoring of production environment on real time basis.
Patrol agent configuration using PCM rulesets.
Disabling unwanted parameters using PCM rulesets.
Creating rulesets for various monitoring solutions using PCM
BMC portal Manage Microsoft Windows, UNIX, and Linux environments, including log files. Monitoring is accomplished by using remote methods such as Windows Management
Education Details:
Course
Board/University/Institution
Year
B.A-Regular
Purvanchal University, Jaunpur(U.P)
2011
Higher Secondary
Gandhi Inter Collage, Sikandarpur Ballia (U.P)
2007
Secondary Education (10th)
Gandhi Inter Collage, Sikandarpur Ballia (U.P)
2005
Other Details:
Designation
Senior Specialist
Current Role
BMC Tools Administrator
Total Experience
7.5 years in HCL Technologies & Accenture
Experience in BMC Tools
4.5 Years
Notice Period
2 months
Current Location
Pune
Contact Details
Personal Details:
Father’s Name
Mr. Dhrup Chand
Mother’s Name
Mrs. Manju Devi
Date of Birth
01/05/1991
Languages Known
English, Hindi
Marital status
married
I hereby declare that the details furnished above are true to the best of my knowledge.
Ravi Shankar Gupta
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