Ravi Shankar Gupta

E-mail: ac5qg4@r.postjobfree.com, ac5qg4@r.postjobfree.com

Mobile: +91-955*******,790-***-****

CAREER OBJECTIVE:

To serve an esteemed organization, holding a challenging and responsible position, with an unrestrained vertical growth ensuring creditable performance through sheer contributions to my work.

CANDIDATE SUMMARY:

•Currently working in Wipro Technologies, I have more than 7.5 years of IT experience in area of (Enterprise Service Management) Tools as tool administrator and responsible for configuring,

supporting operations in monitoring using, BPPM, BEM and BMC Patrol, BMC Portal & ADDM NNMI tool.

•Worked with HCL Technologies as senior specialist.

•Worked with ACCENTURE SERVICES Pvt. Ltd. as an IT Operations Analyst.

Operating System/Database

Microsoft Windows server 2003 and 2008

RHEL

Red Hat Linux

HP Unix

Microsoft SQL server

Oracle

Microsoft office

Technical skills: Application

BMC ProactiveNet Performance Management (BPPM)Reporting engine.

BMC discovery/BMC Atrium Discovery Dependency Mapping (ADDM)

BMC Performance Management (Portal)

HP NNMI with BPPM 9.6

Patrol Console Operator (PCO)

Patrol Configuration Manger (PCM)

BMC PATROL

BMC EVENT MANAGER(BEM)

BMC remedy service desk tool

BMC TrueSight 10.0.1

Training & Certification

SCOM (Training)

Hardware & Networking (Training) Jetking Institute (New Delhi)

Certified ITIL V3 foundation

Certified Microsoft Windows -7

Microsoft Windows 2012 R2 - Hyper-V(training)

Project Handled

Currently working in Wipro Technologies in Avaya Project since 3rd July to till date.

Worked with HCL Technologies in (Xerox Project) providing L2 Infrastructure IT operations support. Handed BMC tools like BPPM, PATROL, ADDM, BEM, ITSM (16th Feb 2015 to 28th Feb 2017).

In Accenture, worked in IMS Tools project (Implementations & Managed Support) as a L2 Operations Analyst. Handed tools BMC Portal, BEM, PATROL, BPPM,ITSM. (14th May 2010 to 9th Feb 2015).

Experience and Responsibilities handled:

Administration for monitoring client IT infrastructure with help of BMC Tools.

fixing IBRSD issue if IBRSD fails to start with fatal error initializing integration or ticket is not creating

Configuring remote agents and patrol adapters in BPPM.

done Integration service installation

Generating and scheduling reports, view and graphs in BPPM on demand.

Configurating and fetching the report through reporting engine.

enabling BPPM Email Notifications Customization for CPU and memory utilization

Agent configuration through PCO and PCM.

BEM Administration - Effective event management at BEM by creating selectors, policies.

Event Management BEM/BPPM) enrichment, suppression, blackout, closing notification polices etc through polices.

Synchronization between Primary and secondary cell and basic troubleshooting.

Adding user/group role and assigning permission to role in BPPM

Worked on monitoring configurations of various KMs like OS (Windows, UNIX, Linux, and Solaris),

Customizing notification thresholds for successful generation of alerts as per the breaches defined for various businesses - Dev / QA/ Prod environment.

Perform discoveries and trouble shoot access issues to systems for discovery in ADDM.

Updating data in the CMDB via ADDM.

Configuring various Patrol parameters to monitor processes, services, file systems, databases etc. as per the monitoring environment.

Participate in Change Management activities related to monitoring tools on the weekends

Working on incidents assigned to tools team.

Configuring Agentless monitoring in BMC portal for monitoring the ‘Up status’ of servers.

Hands on various polices on admin console (Blackout/enrichment/dynamic enrichment/propagation/email notification.

Configuring Blackouts & creating template rule sets for mass blackout deployment to Agents with a view to facilitate the Change Management activities on the weekends.

Root cause analysis for application issues as part of Incident and problem Management team.

Maintenance of Patrol Consoles, RT clouds, managing operations & troubleshooting monitoring related issues.

Work with DBA teams to configure & test Patrol monitoring on their respective Database servers

Raising Cases with BMC as and when required to drive critical issues into closure.

Participate in technical calls & deployments that require monitoring enablement / tests

Manage escalations for all monitoring issues that require the intervention of Development & Technical Design team

Checking the data collection issue on Patrol and extracting report in BPPM 9.6.

Providing operational support and good troubleshooting experience on daily operation task.

Troubleshooting of Patrol agent, Portal, PCO, PCM and BEM- following up on case with BMC vendor for occasional issues of the tools or the client’s servers

PatrolAgent installation/uninstallation, image creation, patching, up-gradation and troubleshooting.

Installation and configuration of knowledge module Ex, database KM, standard OS KM

Agent based and agent less monitoring of production environment on real time basis.

Patrol agent configuration using PCM rulesets.

Disabling unwanted parameters using PCM rulesets.

Creating rulesets for various monitoring solutions using PCM

BMC portal Manage Microsoft Windows, UNIX, and Linux environments, including log files. Monitoring is accomplished by using remote methods such as Windows Management

Education Details:

Course

Board/University/Institution

Year

B.A-Regular

Purvanchal University, Jaunpur(U.P)

2011

Higher Secondary

Gandhi Inter Collage, Sikandarpur Ballia (U.P)

2007

Secondary Education (10th)

Gandhi Inter Collage, Sikandarpur Ballia (U.P)

2005

Other Details:

Designation

Senior Specialist

Current Role

BMC Tools Administrator

Total Experience

7.5 years in HCL Technologies & Accenture

Experience in BMC Tools

4.5 Years

Notice Period

2 months

Current Location

Pune

Contact Details

+91-955*******,790-***-****

Personal Details:

Father’s Name

Mr. Dhrup Chand

Mother’s Name

Mrs. Manju Devi

Date of Birth

01/05/1991

Languages Known

English, Hindi

Marital status

married

I hereby declare that the details furnished above are true to the best of my knowledge.

Ravi Shankar Gupta

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