Manager Engineer
Resume:
Ashly Remkus
*** * ******** **, ** Box *** Union Mills, Indiana 46382
********@*****.***
OBJECTIVE .
To obtain a role as a Cisco Collaboration/Voice Engineer because I have considerable experience in the fields of Unified Communications and Strategic Planning. I am seeking a position to not only better my personal knowledge base, but to put my current skill-set to relevant use, and hopefully grow my fellow peers’ skill-sets, and future employer as well! I am currently Cisco certified (CCENT) and pursuing the CCNA Collaboration certification. I am self-motivated and hope to inspire those around me to achieve their goals and perform their best as well.
EXPERIENCE
Network Solutions, Inc Granger, Indiana/Remote Worker July 2014 - present
Collaboration Engineer Tier II
As a Tier II Collaboration Engineer, I am the escalation point for priority service requests from the Service and Support desk, although my primary role entails project work. On a regular basis, I perform application upgrades, as well as some firmware upgrades on ESXi for non-production servers/hosts. During off-hours, I work during a client-provided maintenance window to perform upgrades on production environments for Call Manager, Unity Connection (including COBRA migrations), and Contact Center Express. I have also performed upgrades on VistaPoint/VPLite systems. I am accustomed to a Monday-Friday 7am-4pm remote office schedule, with approximately a 70/30 split with after-hours maintenance windows, along with participating in an on-call rotation 3 times a year.
Strack & Van Til HIghland, Indiana December 2003 - July 2014
IT support staff
● Configure Windows servers
● Assist with maintaining virtual server environments (VMware)
● Configure and maintain data backups
● Perform data recovery
● Configure, implement, and maintain unified communications. I previously configured Microsoft Exchange and Cisco Call Manager for unified communications for approximately 900 users. I've since migrated SVT's email platform (Exchange 2007) to Google Apps, and migrated voicemail to a new product as well (Officelinx).
● Active Directory: create user accounts, implement, and maintain account security
● Implement complex passwords for all user accounts and maintain this security throughout the network
● Maintain network security to meet PCI compliance.
● Configure and maintain ticketing software for the IT Department.
● Create documentation for most process performed by the IT Department
● I am responsible for ordering the company’s Cisco equipment, and the Microsoft products.
● Maintain inventory records of all Cisco and Microsoft products/equipment.
EDUCATION
●My current employer provides a development/lab environment and through the use of this, I have learned how to perform Cisco Call Manager/Unity Connection/Contact Center Express upgrades. This assisted me in achieving my Cisco Certified Entry Networking Technician certification (CCENT), as well as allowed me to succeed while performing client upgrades.
●Current Technologies Computer Learning Center Portage, IN
Studied Cisco and Microsoft Applications administration and maintenance.
Honors:
● CompTIA A+
● Cisco Unified Communication Manager
● Microsoft Office Communications Manager 2007
SKILLS
● Proficiency in Cisco Call Manager and Unity Connection v7.1 - v11.5
● Significant experience in Contact Center Express, and SynApps SA-Announce
● Expertise in Google Apps for Business
● Experienced with Microsoft Exchange 2007, OCS/Lync
● Project management skills
● Well-versed in documenting processes
INTERESTS
Softball/Baseball
Nutrition/Fitness
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