Ashly Remkus

*** * ******** **, ** Box *** Union Mills, Indiana 46382

ac5qfn@r.postjobfree.com

219-***-****

OBJECTIVE .

To obtain a role as a Cisco Collaboration/Voice Engineer because I have considerable experience in the fields of Unified Communications and Strategic Planning. I am seeking a position to not only better my personal knowledge base, but to put my current skill-set to relevant use, and hopefully grow my fellow peers’ skill-sets, and future employer as well! I am currently Cisco certified (CCENT) and pursuing the CCNA Collaboration certification. I am self-motivated and hope to inspire those around me to achieve their goals and perform their best as well.

EXPERIENCE

Network Solutions, Inc Granger, Indiana/Remote Worker July 2014 - present

Collaboration Engineer Tier II

As a Tier II Collaboration Engineer, I am the escalation point for priority service requests from the Service and Support desk, although my primary role entails project work. On a regular basis, I perform application upgrades, as well as some firmware upgrades on ESXi for non-production servers/hosts. During off-hours, I work during a client-provided maintenance window to perform upgrades on production environments for Call Manager, Unity Connection (including COBRA migrations), and Contact Center Express. I have also performed upgrades on VistaPoint/VPLite systems. I am accustomed to a Monday-Friday 7am-4pm remote office schedule, with approximately a 70/30 split with after-hours maintenance windows, along with participating in an on-call rotation 3 times a year.

Strack & Van Til HIghland, Indiana December 2003 - July 2014

IT support staff

● Configure Windows servers

● Assist with maintaining virtual server environments (VMware)

● Configure and maintain data backups

● Perform data recovery

● Configure, implement, and maintain unified communications. I previously configured Microsoft Exchange and Cisco Call Manager for unified communications for approximately 900 users. I've since migrated SVT's email platform (Exchange 2007) to Google Apps, and migrated voicemail to a new product as well (Officelinx).

● Active Directory: create user accounts, implement, and maintain account security

● Implement complex passwords for all user accounts and maintain this security throughout the network

● Maintain network security to meet PCI compliance.

● Configure and maintain ticketing software for the IT Department.

● Create documentation for most process performed by the IT Department

● I am responsible for ordering the company’s Cisco equipment, and the Microsoft products.

● Maintain inventory records of all Cisco and Microsoft products/equipment.

EDUCATION

●My current employer provides a development/lab environment and through the use of this, I have learned how to perform Cisco Call Manager/Unity Connection/Contact Center Express upgrades. This assisted me in achieving my Cisco Certified Entry Networking Technician certification (CCENT), as well as allowed me to succeed while performing client upgrades.

●Current Technologies Computer Learning Center Portage, IN

Studied Cisco and Microsoft Applications administration and maintenance.

Honors:

● CompTIA A+

● Cisco Unified Communication Manager

● Microsoft Office Communications Manager 2007

SKILLS

● Proficiency in Cisco Call Manager and Unity Connection v7.1 - v11.5

● Significant experience in Contact Center Express, and SynApps SA-Announce

● Expertise in Google Apps for Business

● Experienced with Microsoft Exchange 2007, OCS/Lync

● Project management skills

● Well-versed in documenting processes

INTERESTS

Softball/Baseball

Nutrition/Fitness

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