Customer Service Manager

Experience

Outokumpu Copper - Inside Sales/ Account Manager

Food. Com - Regional Major Account Executive

Signature Group (Dining a la Card), Customer Service Mgr., Sales Support and Relationship Manager

OTHER EXPERIENCES:

Various companies

Illinois, Florida and Charleston SC

Account Management for one of our private labels customer Handled daily flow of paperwork, orders and concerns Problems solving skills

Ensured superior customer service experience by addressing customer's concern in a timely manner

Worked briefly for ITW Buildex until the company was acquired by OMG Inc. in Dec. of 2006

Customer Service Specialist

ITW Buildex

Itasca, IL

May-2006 - December-2006

Leading team with the importance of safety in the workplace Trained, coach and mentored team to be a productive team player Consistently exceeding yearly goals

Managed a 55.000 sq. ft. Warehouse with 3.3 million dollars in inventory Project Warehouse Team leader for two warehouse moves to different locations

Achieved a fill rate of 92%-99%

Cycle count with 99% Accuracy. Physical Inventory variance or $ 25.00 in 2013 and $ 5.00 in 2014

Lean initiatives throughout the warehouse

Kanban System Initiatives

Inventory turn of 19.9%

Established a picking and receiving metrics

Responsible for Logistics for on-time delivery

Warehouse Manager

OMG Inc

Bloomingdale, IL

December-2006 - April-2015

BUYER:

Responsible to source components for new and existing products Work closely with Engineering, Sales and Manufacturing Team Forecast future demands

Gather Data

Qualify and negotiate for better quality and better pricing with suppliers Evaluate supplier lead times

Initiate Purchase orders and Release of Products

Monitor Inventory levels

Prepare and review proposals and suppliers agreement Warehouse Manager, Buyer

and Customer Service

Specialist

OMG Inc.

Agawam, MA

December-2006 - July-2017

Objective

Manager dedicated to continous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Phone 630-***-****

10990 SW 69th Circle, Ocala, FL

34476

Address

Email ***********@*****.***

Inge Schild

Skills

Six Sigma Green Belt Training, Several Service Awards at Signature Group, Best of Best for Quarterly Sales quotas, Lean Leadership and 5S training, Sales Training, How to manage with difficult employees, Effective Leader, Staff Training and Development, Exceptional interpersonal communication, Consistently meeting goals, organized, Self motivated, Trouble shooting ability, Project Management, Excellent Customer Service Skills and Fast learner. Education

Thomas College Majored in Fashion Merchandising

Waterville, Maine

1974-1976

Ocean Reef Club and Resort - Assistant Director of Operations Kiawah Island Resort - Manager of all restaurant operations Steak and Ale Restaurants - Waitress to Management February-1993 - April-2006

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