Administrative Assistant, computer, customer proficient.

Labor Category: Administrative; Program Analyst, Jr. Engineer III, and Application Specialist Security Clearance: (NACI) thru Department of Homeland Security, Public Trust Location: Metro Area (DC, MD, and VA)

Objective: Seeking a challenging position in the capacity of “Program Analyst, Admin Assistant/Coordinator”. Offering ten plus years of proficient Information Technology/Administrative and Coordinator experience; coupled with professional demeanor, outstanding customer support and proficient computer skills utilizing a host of office software programs. I am very resourceful, creative and have great analytical skills, and an acute attitude towards learning new skills. I am experienced in multitasking, thrive in a fast-paced environment; and work well with both management and support personnel. I repetitively achieve set objectives, and regularly surpass expectations. I possess excellent organization and communication skills; and my abilities are unlimited:

EXECUTIVE ADMINISTRATIVE ASSISTANT / COORDINATOR AREAS OF EXPERTISE:

Administered support to VP’s, Govt. Deputy Director, Corporate Board Members, and Departmental Directors

Composes, design, edits and prepares various correspondence, documents and reports for the department

Conduct special departmental projects requiring research, reviews, conclusion resolutions and finalization reports

Coordinate and initiate meetings and travel arrangements for the department. Coordinate calendars and schedules

Coordinate Board meetings, supervise report preparation, record and draft minutes, maintain calendars, and schedules

Coordinate/Manage on and off-sites arrangement, scheduling, organize staff training; and execution of meetings, events, conferences, coordinate with subject matter experts, presenters and vendors

Prepare and track departmental budgets and generate essential reports

Execute administrative back up support for other offices

Draft, proofread, edit and coordinate correspondence, presentations and news letters

Experienced in guarding sensitivity, confidential issues, files and reports; sort, direct and prioritizes calls and mail

Liaison face-to-face, via telephone; compose written communication in response to staff and customer inquiries; greeted and directed visitors manneredly; and assisted client with various issues and resolutions

Maintain & prepare payment processes for travel expenses, and outside contractors and vendors invoice disbursement. Maintain purchasing/inventory of office supplies

Maintain and update corporate documents (i.e. policies and procedures, organizational charts, prepare Board agenda/minutes and announcements for designated department),track electronic and paper records, and archive filing

Manage departmental routine website content updates and coordinate with webmaster referencing various changes

Working knowledge of computer systems and software i.e. Microsoft Office suite versions, spreadsheet, graphic presentation, database applications and various proprietary software; knowledgeable in effectively executing

Excellent analytical skills.

Excellent written and oral communication, interpersonal and customer service skills.

Prepare Government SF-182 “Authorize, Agreement and Certification of Training forms

Prepare government travel arrangements utilizing Concur Travel System

High energy level, creativity and self-motivation essential.

Overseen department Coordinators; assist with documentation servicing Human Resource issues

Prepared and proofread legal contracts and reports for i.e. VP’s, and General Counselor confirmation

Train end-user on the proper use of required application programs utilizing class presentation and hands-on demo

Research and analyze data collection; and evaluate data input for accuracy

Type 55 wpm and Keystrokes 16800

TECHNICAL SKILLS:

Adobe Photoshop, Adobe Acrobat, MS Office Suite, MS Word, MS Excel Spreadsheet, MS Access Database, MS Power Point, Microsoft Office Project, Outlook, MS SharePoint,, Visio, Web Design / Editing, Learning Management Systems, Computer Based Training, SAP and ERP, Lotus Notes Basic, ACMS (Avionic Computer Maintenance System (Military), GroupWise, Web Design / Editing, WordPerfect, Operation Systems: Windows (all Versions) MAC o2 X, Remote Terminals, Laptops and Personal Digital Assistant(PDA),Correspondence Management System (CMS), EPA's Acquisition System (EAS), Skype For Business .

EDUCATION:

Jefferson College, (A+ - Certification), Washington, DC

Associated Arts/ Business Administration New York Community College, New York, NY

Bachelor Science/ Computer Programmer – Temple University, Philadelphia, Pennsylvania

Environmental Protective Agency (EPA) Office Education, 1200 Penn. Ave., Washington DC

October 2015 to Present- Office Manager/Administrative Assistant

Archive Office files and various records using Government Standard Records Management schedule, and National Archives Records Administration

Assist in supporting EPA College Intern program

Assist OEE Staff with various IT Support.

Assistant to the Office of EPA-Environmental Education Deputy Director

Compose Standard Operation Procedural Manual for members

Conduct library and computer searches of program-related information

Maintain OEE “Office of Environmental Education” Library

Maintain OEE Staff Training Database

Maintain supervisor's appointment calendars and work schedules

Monitor OEE Staff leave and holiday schedules

Prepare correspondence, reports, graphs/charts, spreadsheets, PowerPoint slides, forms, and other office support materials

Prepare Government SF-182 “Authorize, Agreement and Certification of Training forms

Prepare government travel arrangements utilizing Concur Travel System

Prepare supply orders to government purchase cardholder

Prepare weekly Deputy Directors OEE Staff Reports

Process, track, route, and store incoming and outgoing agency correspondence from and to members of the public, private, and governmental sectors using Correspondence Management System “ CMS” an automated document-management system.

Provide direct administrative procedural, and informational resource assistance

Record minutes

Respond to incoming surveys and forms via website from participants

Respond to inquiries concerning projects and activities. Identify discrete steps of transaction processes or routing business practices applying standard quality improvement techniques.

Review and record staff PeopleSoft-Plus time management prior to before entering into System

Supervise OEE(Office of Environmental Education) staff Mandatory Training Database

Support efforts to evaluate and improve the efficiency, effectiveness, and productivity of organizations and programs.

Support FIOA (Freedom Information Of Act) inquiries

Support, organize, collect, analyze, and present information related to the current and future program/project workloads

Write and/or edit correspondence, and review correspondence for accuracy and completeness

Computers and You, Alexandria, Virginia

March 2010 to (As-Needed) - Consultant/Project Coordinator

Monitor, review, and administer departmental contracts and project proposal; Manage trainer logistics; provide support for IT Services; maintain, organize, and create MS Project task list, generated weekly IT reports.

Develop instructional databases and update training curriculum. Assist with ongoing issues as needed.

Support professional development programs.

Responds to general inquiries from end-users via face to face and email.

Coordinates meeting logistics; submit announcements; and coordinates meeting

Serves as coordinator, and trainer for departmental and clients

Consult with mediator(s), speakers, attendees and subject matter experts (SME).

The McHenry Management Group – Chesapeake, Virginia-(United States Coast Guard)

December 2011 to 2013 – Program Analyst (ACMS)

Record and report asset configuration data to maintain significant historical records on assets and Tracked components

Support Field Terminal Operators issues i.e. Research, Enroll, Modify data, and Deactivate Configuration records

Ensure IDE MPC information is correct prior to being Publication for NE-TIMS.

Ensure Bi-Monthly Index MPC's spreadsheet information is consistent to AMCS prior to updating

Enter Enrollments of parts as submitted by Field Terminal FTO and, checked for validity

Process CG-22 forms as requested within the timeline established by the Product Line

Access SharePoint (IDE) program to retrieve required data source folder to apply various MPC actions

Generate reports from GUI Character Database

Plan and coordinate the training and documentation for a new/changed service

Safeguard sensitivity issues, and confidential files

Howard University Hospital, Washington, DC

June 2007 to June 2009 – Administrative Assistant

Administer support to Senior Vice President, Directors and Board members

Assist clients in verification of information, and phone support as needed

Conduct special departmental projects requiring research, reviews, conclusion resolutions and finalization reports

Coordinate Board meetings, supervise report preparation, record and draft minutes; maintain calendars, and schedules

Coordinate orientation and registration validation prerequisites; manage special events for internal, and off-site functions, manage budgets, site selection, catering, invitations, special guests and speakers; review class curricula, testing materials, presentation design and copy distribution

Designed and managed database, track data and generated reports; Develops documentation and training materials

Designed; MS Excel Spreadsheets; and PowerPoint Media Presentations, end-user guides, and on-line questionnaires,

Train end-user on the proper use of required application programs utilizing class presentation and hands-on demo

Draft, proofread, edit and coordinate correspondence

H R point of contact for department Coordinators; assist with documentation servicing Human Resource issues

Liaison face-to-face, via telephone; compose written communication in response to staff and customer inquiries; greeted and directed visitors manneredly; and assisted client with various issues and resolutions

Maintain & prepare budget payment processes for staffs training, travel expenses; and outside contractors and vendors invoice disbursement; order and maintained purchasing/inventory of office supplies, Record monthly monetary disbursement account, track and generate reports

Maintain and update corporate documents (i.e. policies and procedures, organizational charts, prepare Board agenda/minutes and announcements for designated department),track electronic and paper records, and maintain archive filing systems

Maintained /safeguard sensitive issues and confidential files; manage calendar, travel arrangements, and schedules.

Manage departmental routine website content updates and coordinate with webmaster referencing various changes

Plan and organized Certification Training Programs, and Instruct Microsoft Office End-user Training Sessions

Prepared actions to create, update and submit shared docs

Prepared and proofread legal contracts and reports for i.e. VP’s, and General Counselors confirmation

Proficient MS Office (Access, Spreadsheets Outlook, Word, Excel) and related software

Research and analyze data collection; and evaluate data input for accuracy

Reviewed and modify legal contracts; Letters of Agreement (LOA), Affiliation Agreement and /Memoranda of Understanding

Validated Drug Enforcement Agency (DEA); and DC Department of Health Professional Licensure and Certifications

Heery International, Washington, DC

July 2004 to February 2007 - HR Educational Trainer/ VP Admin Assistant

Administer Administrative /computer support to Vice President of Professional Development and Human Resource Department

Administer and disseminate publications/documents and arrange for the delivery of outgoing mail/packages

Conduct necessary research to develop and revise training courses and prepare appropriate training catalogs for technical and

non- technical personnel in IT

Act as office liaison, greeted visitors, prepared and review written correspondence, and Answers callers' routine inquiries.

Computer proficient (MS Office Access, Spreadsheets, PowerPoint, Outlook, Word, Excel) and related software, utilized

composing and typing letter, memoranda, correspondence

Prepare presentation materials, online documents, rosters, and meal menus, organize staff training; execution of

meetings, events, conferences, coordinate technology and audiovisual needs; consult with subject experts, presenters and vendors

Coordinate with Subject Matter Experts, Training Specialists, Instructional Designers, and others to create courses, training

resources, test and evaluation procedures outcomes, and answers clients related inquiries

Create and maintained project status reports, project plans, time lines, task lists, meeting minutes, and agendas,

Collect, gather, analyzed, research and track database and spreadsheet information and report project

Compile, update and generate clients and employee information; track employee and end-users training certifications, and professional licensure

Human Resource point of contact for staff training allotments, class descriptions, attendance and performance ratings

Maintain files and records; type, proofread, answers telephone, coordinated VP’s on-line calendar and screening of clients;

class curricula, instructors, and testing materials

Manage staff payroll training expense and refund distribution; assist with documentation servicing Human Resource and professional development issues

Monitored deliverables due from project team members and follow-up with assigned member.

Prepare and generate databases and spreadsheet reports

Provide admin support to training functions; organize, schedule, and plan learning events, assist in creating curriculum, acquire supplies, and prepare notifications. Manages / tracking records through Learning Management System and proprietary databases

Record and published meeting notes and followed up on action items

Reviewed and modify contracts; Letters of Agreement (LOA), Affiliation Agreement and /Memoranda of Understanding

Train users by conducting formal classroom courses; Coordinate special events, workshops, seminars and computer based/computer aided training and professional development programs

US Department of Agricultural Washington, DC

July 2003 to July 2004 – Computer Program Analyst Assistant (Contractor)

Administer administrative support to department directors as needed; Conduct Congressional Federal Procurement Database training and support to USDA Procurement Contract Analyst end-users on the proper use of required application programs

Compile, update and generate end-users class and contact information

Provide Database administration with SQL and Oracle; Respond to user service requests

Coordinate technical data, plans, and achievability data addressing user requirements and assessments. Developed MS Excel Spreadsheets; and PowerPoint Media Presentations and end-user guides, and on-line questionnaires. Developed changes and modifications to database as requested.

Develop documentation and training materials

Perform testing and system analysis to improve the system

Supported data transfer, file import-export, and report generation. Develop user guides; Analyze individual performance metrics; coordinate training contingency requests; Create queries for the data retrieval and reporting process for management

Prepare monthly and weekly database report for the Deputy Director of USDA Procurement Division. Liaison verbally, and compose written communication in response to department staff and customer inquiries.

Prepared actions to create, and update shared docs; and correspondence, maintaining electronic and paper files

Howard University Community Urban Progress (Contractor), Washington, DC

May 2001 to June 2003 –Senior Trainer/ Admin Assist.

Analyzes and evaluates policy and training gaps to keep training current and effective

Apply adult learning principles employing a wide range of training methods, techniques, and formats

Collaborated with various Faith-Based, Educational Institutions and Neighborhood Partnerships

Coordinate technical data, plans, and achievability data addressing user requirements and assessments. Developed MS Excel Spreadsheets; and PowerPoint Media Presentations and end-user guides,

Compile, update and generate end-users class and contact information

Coordinate with Subject Matter Experts, Training Specialists, Instructional Designers, and others to create courses, training resources, testing and evaluation metric procedures

Create and generated database and spreadsheet reports

Develop training documentation and associated materials to support end-users

Perform testing and system analysis to improve programs, and coordinate training and special events

Provide technical and software training for 300+end-users and staff

Provided 100% accountability to stakeholders i.e. Department of Employment Services and Department of Education

Provided administration, instructional and analytical support; and promoted completion of adult education

Scheduled meetings and recorded minutes, provide correspondence, established and maintained electronic and hard copy files, order supplies, and converse with vendors

Supported data transfer, file import-export, and report generation. Develop user guides; Analyze individual performance metrics; coordinate training contingency requests; Create data queries and retrieval processes for management

Train users by conducting formal classroom courses, workshops, seminars and computer based/computer aided training.

Trained and assigned instructors and supervisory personnel via train-the –trainer sessions in areas such as orientation, and adaptations to changes in policies, procedures, and technologies and other courses as needed

Worked with Diverse Populations - Provided skill level assessments, evaluations of skill development and support service needs and career counseling to determine services needed for Individuals who are not self-sufficient; Low-income individuals including recipients of public assistance; older individuals; Public assistance recipients and School dropouts.

Millennium Technology Temple Hills, MD

November1994 to February 2001 Program Analyst Assistant /Computer Training Manager (Contractor)

Administer and disseminate documents and arrange for the delivery of outgoing mail/packages

Administered office support i.e. creating various correspondence, and answering phones filing records

Managed class registration, and payment budgets; review curriculum and managed staff

Applied end-users Help-desk support correcting minor procedures; and technical problems

Assisted with design, analysis, maintenance, documentation, and testing of software

Compile and generate end-users class and contact information

Consulted with Subject Matter Expert’s (SME’s) regarding performance criteria

Coordinate activities for training events including scheduling training rooms, sending notifications, scheduling attendees and trainers, creating and preparing course materials including tests, evaluations, and handouts.

Coordinated licenses and agreements, various service and requirement contracts; verified presenter and vendor invoice

Detailed goals and objectives, assembled teaching materials and created lesson plans; and end-users manuals

Develop and create end-user database

Develop data requirements and defining database design specifications

Generate, analyzes and track database and spreadsheet enrollment and evaluation reports

Executed database administration functions, tracked client needs; generate reports, and prepare performance metrics outcome and follow-ups. Manage database, spreadsheets and proprietary software systems

Liaison verbally, and compose written communication in response to department staff and customer inquiries

Managed training supplies for lab/classrooms, catalog training materials, set-up and break down classroom

Supervised five training instructors, and several support personnel

Tracked class enrollments, attendance, employee training and certifications

Trained 1100+ federal, state and local government employees in various technology applications

Senior IT Training Coordinator /Support Application Specialist

January 1990 – September 1999- - National Education Training Center Rosslyn, VA

Administered office duties, registrars’ management; and support i.e. training schedule, workshops, conferences, and

manage policies to meet various learning concepts and competencies of diverse students learning styles

Assist clients with IT Training course development, and coordinated with trainers, technical personnel, and subject matter experts

Compile and generate end-users class and contact information

Develop and create end-user database

Manage training supplies for labs

Develop data requirements and defining database design specifications

Generate various database reports

Generate, analyzes and track database and spreadsheet enrollment and evaluation reports

Instructed Computer Software training to 2325+ government personnel

Liaison verbally, and compose written communication in response to department staff and customer inquiries

Managed data entry and executed database training administration functions i.e.; tracking, generate reports, and prepare

performance through Learning Management System and proprietary systems

Prepared actions to create, and update shared docs; and correspondence, maintaining electronic and paper files, answering and screening telephone calls, maintain purchasing/inventory office supplies and arranged appointments

Train assigned instructors and supervisory personnel via train-the –trainer; and coordinate with technical personal

Reference on Request

Contact this candidate