Customer Service Office
Resume:
Angelia Price
Redford, Michigan *8239
**************@*****.***
Objective:
To obtain a position in an organization that promotes education, stability and open for advancement
Education:
Everest Institute Detroit, Michigan 2009
Medical Administrative Assistant -Diploma (Presidential List)
Western High School Detroit, Michigan 1985
High School – Diploma
Employment:
R1rcm- Southfield, Michigan 3/6/2017-4/19/2018
Medicaid follow up Representative:
Communicate between staff, patients, families, lawyers, Financial counselors, DHS workers, and SSA staff throughout different cities where R1rcm is contracted with hospitals
Calling Social Security and making appointment for patients
Verify if patients approved or denied through medicaid or disability
Acting Liason to manage contracted hospital revenue bills to get patients inpatient bills paid
Assisting patients with different resources to get health insurance.
Intake: take incoming referrals from Financial counselors from hospital
Save all documents into share point and meh drive
Document all incoming documents into patient account
Faxing, printing scanning, emailing
Collecting patients information
Data entry
Wayne State Physician Group – Troy, Michigan 07/2014-present
Medical office Assistant (Floater: OBGYN, Dermatology, Pain and Rehab, Kresge Eye Inst.)
Patients registration, insurance verification, obtain referrals
Greet patients, patient follow up, customer service, multitask, detail oriented,
Communicate between office personnel, outside contract vendors, & patients/families
End of the day balance, post payments, billing, collections copays
Scheduling appointments, verify appointments, call in medication to pharmacy
Problem solving, copying, faxing, scanning (attaching patients medical history to electronic chart)
Working on the EMR Optum Computer System
Call in medication to pharmacy
Floated to Departments where help was needed
Premier Medicine Urgent Care- Livonia, Michigan 6/2012-07/2014
Medical Receptionist:
Patients registration, insurance verification, obtain referrals
Greet patients, patient follow up, customer service
Communicate between office personnel, outside contract vendors, & patients/families
End of the day balance, post payments, billing, collections copays
Scheduling appointments, verify appointments, call in medication to pharmacy
Problem solving, copying, faxing, scanning (attaching patients medical history to electronic chart)
Working on the EMR Optum Computer System
Call in medication to pharmacy
Caring Hearts Home Agency Detroit, Michigan 11/2010-2/8/2013
Staffing coordinator/ supervisor/human resource rep:
Preparing new client enrollment packets, chart audit
Conduct new admissions & discharges
Oversee aides work ethics, supervise aides
Scheduling / Staffing out aides (CNA, HHA) with clients
Conduct interviews for new hire, background check
Monitor clients conditions and behavior, interact with clients,
Provide customer service, problem solving, communicate daily reports on staff and clients with the director, doctor, manager and contracted vendors
Follow up with Dr’s/RN regarding Medication orders ( all updates and changes)
Verify clients Medicare info and other personal demographics from clients for skilled services & pass it on to RN
Set up clients medication
Assist Detroit Area of Aging/ Oakland Area 1B/ and Center for Senior Independence with staffing CNA’s to provide ADL’s in client’s home
Right at Home Homecare Royal Oak, Michigan 10/2009-7/2014
Private Duty Caregiver:
Provide personal hygiene care, passing medications, meal preparations, housekeeping, errands, feeding, and laundry
Documentation on patient’s condition, intake & output
Assist patient with walking, exercising and transporting
Communicating between patients, families, and staffing personnel on patient’s condition
Henry Ford Hospice Detroit, Michigan 4/2003-03/2008
Office Coordinator / Secretary:
Conducts general office duties: faxing, filing, copying, answer multi-line phone, manage incoming/outgoing mail
Responsible for chart auditing, payroll, billing, data entry, minutes, preparing admission packets
Ordering office supplies, and ordering patient’s hospital equipment
Utilizing customer service skills, problem solving, communicating between disciplinary team (doctors, rn, supervisor, social worker, aides, chaplain, office coordinator, admission department,) along with families and patients on patient’s condition, sending families/patient’s survey letters, minutes
Passing medication, prepare medication
Henry Ford Cardiology Detroit, Michigan 06/1999-04/2003
Clinic Service Representative:
Responsible for charge entry billing, collecting copays, monetary transaction
Conducts general receptionist duties, faxing, filing, copying, answering multi-line phones
Patient registration, verify insurances, appointment scheduling,
Customer service, greeting patients, problem solving, communicating between doctors, family
Skills and Certifications:
Microsoft Office / Excel
CMS 1500 Forms CPR Certified
UB 92 Forms HIPAA Certified
General Office Skills
References upon request
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