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Customer Service Office

Location:
Wyoming, MI
Posted:
June 05, 2018

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Resume:

Angelia Price

***** ********

Redford, Michigan *8239

313-***-****

ac5q8q@r.postjobfree.com

Objective:

To obtain a position in an organization that promotes education, stability and open for advancement

Education:

Everest Institute Detroit, Michigan 2009

Medical Administrative Assistant -Diploma (Presidential List)

Western High School Detroit, Michigan 1985

High School – Diploma

Employment:

R1rcm- Southfield, Michigan 3/6/2017-4/19/2018

Medicaid follow up Representative:

Communicate between staff, patients, families, lawyers, Financial counselors, DHS workers, and SSA staff throughout different cities where R1rcm is contracted with hospitals

Calling Social Security and making appointment for patients

Verify if patients approved or denied through medicaid or disability

Acting Liason to manage contracted hospital revenue bills to get patients inpatient bills paid

Assisting patients with different resources to get health insurance.

Intake: take incoming referrals from Financial counselors from hospital

Save all documents into share point and meh drive

Document all incoming documents into patient account

Faxing, printing scanning, emailing

Collecting patients information

Data entry

Wayne State Physician Group – Troy, Michigan 07/2014-present

Medical office Assistant (Floater: OBGYN, Dermatology, Pain and Rehab, Kresge Eye Inst.)

Patients registration, insurance verification, obtain referrals

Greet patients, patient follow up, customer service, multitask, detail oriented,

Communicate between office personnel, outside contract vendors, & patients/families

End of the day balance, post payments, billing, collections copays

Scheduling appointments, verify appointments, call in medication to pharmacy

Problem solving, copying, faxing, scanning (attaching patients medical history to electronic chart)

Working on the EMR Optum Computer System

Call in medication to pharmacy

Floated to Departments where help was needed

Premier Medicine Urgent Care- Livonia, Michigan 6/2012-07/2014

Medical Receptionist:

Patients registration, insurance verification, obtain referrals

Greet patients, patient follow up, customer service

Communicate between office personnel, outside contract vendors, & patients/families

End of the day balance, post payments, billing, collections copays

Scheduling appointments, verify appointments, call in medication to pharmacy

Problem solving, copying, faxing, scanning (attaching patients medical history to electronic chart)

Working on the EMR Optum Computer System

Call in medication to pharmacy

Caring Hearts Home Agency Detroit, Michigan 11/2010-2/8/2013

Staffing coordinator/ supervisor/human resource rep:

Preparing new client enrollment packets, chart audit

Conduct new admissions & discharges

Oversee aides work ethics, supervise aides

Scheduling / Staffing out aides (CNA, HHA) with clients

Conduct interviews for new hire, background check

Monitor clients conditions and behavior, interact with clients,

Provide customer service, problem solving, communicate daily reports on staff and clients with the director, doctor, manager and contracted vendors

Follow up with Dr’s/RN regarding Medication orders ( all updates and changes)

Verify clients Medicare info and other personal demographics from clients for skilled services & pass it on to RN

Set up clients medication

Assist Detroit Area of Aging/ Oakland Area 1B/ and Center for Senior Independence with staffing CNA’s to provide ADL’s in client’s home

Right at Home Homecare Royal Oak, Michigan 10/2009-7/2014

Private Duty Caregiver:

Provide personal hygiene care, passing medications, meal preparations, housekeeping, errands, feeding, and laundry

Documentation on patient’s condition, intake & output

Assist patient with walking, exercising and transporting

Communicating between patients, families, and staffing personnel on patient’s condition

Henry Ford Hospice Detroit, Michigan 4/2003-03/2008

Office Coordinator / Secretary:

Conducts general office duties: faxing, filing, copying, answer multi-line phone, manage incoming/outgoing mail

Responsible for chart auditing, payroll, billing, data entry, minutes, preparing admission packets

Ordering office supplies, and ordering patient’s hospital equipment

Utilizing customer service skills, problem solving, communicating between disciplinary team (doctors, rn, supervisor, social worker, aides, chaplain, office coordinator, admission department,) along with families and patients on patient’s condition, sending families/patient’s survey letters, minutes

Passing medication, prepare medication

Henry Ford Cardiology Detroit, Michigan 06/1999-04/2003

Clinic Service Representative:

Responsible for charge entry billing, collecting copays, monetary transaction

Conducts general receptionist duties, faxing, filing, copying, answering multi-line phones

Patient registration, verify insurances, appointment scheduling,

Customer service, greeting patients, problem solving, communicating between doctors, family

Skills and Certifications:

Microsoft Office / Excel

CMS 1500 Forms CPR Certified

UB 92 Forms HIPAA Certified

General Office Skills

References upon request



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