Customer Service Manager

James Arzadon

Houston, Texas ***** 614-***-**** *****@******.***

Operations Manager

Skilled operations management professional with a demonstrated background in business development, sales, training, mentoring and leading high-performance teams. Decorated military veteran highly skilled in managing diverse teams, working within high pressure environments, exceeding goals and working within sensitive deadlines. Multilingual in Filipino, English and Thai.

AREAS OF EXPERTISE

OEM Accounts

Itinerary Planning

Customer Service

Recruiting

Financial Auditing

Staff Development

Quality Assurance

Inventory Control

Performance Evaluation

PROFESSIONAL EXPERIENCE

STRATEGIC ACCOUNT MANAGER Universal Weather Aviation, Houston, Texas

2015-Present

Established and strengthened relationships with key customers to grow sustainability and drive revenue. Coordinated staff across the company to meet and exceed established performance objectives.

Establish customer satisfaction through collaboration with the sales department.

Improved timely and consistent service to clients through daily briefings to staff.

Coordinated client missions from inception to completion to ensure satisfaction.

Served as part of a specialized team for the operational success of all mission related activities.

Drove account growth through exceptional service.

SENIOR INTERNATIONAL TRIP COORDINATOR Rockwell Collins, Houston, Texas

2012-2015

Serviced client accounts to drive loyalty and growth. Established strong relationships and executed problem solving to resolve customer service issues.

Generated over 50% of company revenue per month through the management of four OEM accounts.

Educated clients and staff on diplomatic requirements, airport restrictions, security, and customs.

Coordinated itineraries based on flight plans, weather and regulations.

FRONT DESK SUPERVISOR Columbus Marriot NW Hotel Houston, Dublin, Ohio

2009-2012

Provided oversight and coordination between the guests and all areas of the hotel staff. Ensure hospitality, customer service and timely problem solving for guests. Hotel was ranked #1 out of 345.

Facilitated staff development to ensure awareness of new features of the property and promotions.

Drove sales and revenue through up-selling and marketing.

Briefed teams on VIP guests or events taking place.

Allocated staffing resources to ensure proper scheduling and availability.

Promoted from night auditor to front desk supervisor.

Nominated for award based on having the best attitude.

OPERATIONS MANAGER Global Auto Processing System, Port Hueneme, California

Managed all aspects of operations within the company. Recruited, hired, and developed high performance teams. Evaluated quality and established business processes to streamline operations functions.

Accounted for the inventory control of 22K to 24K Hyundai and Kia vehicles.

Led 42 employees to ensure consistency and performance within established requirements.

Coordinated logistics and shipping of vehicles to dealerships nationwide.

Increased work output by 40% by downsizing staff by 16%.

Streamlined procedures and implemented training while maintaining quality.

ADDITIONAL EXPERIENCE:

Operations Manager, Baseops International, Houston, Texas

Operations Manager, Jeppesen Dataplan, Columbus, Ohio

MILITARY SERVICE

United States Navy

1990-1998

EDUCATION AND TRAINING

Pilot Development Program, San Jacinto College Aviation Flight Program

Supply Aviation Program, United States Navy

United States Recruiting Program, United States Navy

A.S. Aviation Management Airlink International/PATS

AWARDS AND COMMENDATIONS

Two Good Conduct Medals from the United States Navy

Three Navy Commendation Medals from the United States Navy

Kuwait Liberation Medal for participation in Desert Storm and Southern Watch

VOLUNTEER SERVICE

Member of the Knights of Columbus

Conceptualized and launched reading program for an inner city elementary school in Washington, DC

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