Customer Service Assistant

Profile

Dynamic and enterprising first year Kinesiology and Master of Management student. A disciplined student and employee who actively applies critical thinking skills to drive results. Experience

Windsor Rose Pub; Calgary, AB May 2018- June 2018

Server:

• Greet guests, inform them of any specials, deliver beverage and food orders in a timely manner, check in with guest to ensure everything is going well, refill beverages throughout meal, take payment

• Provided excellent customer service: worked closely with restaurant staff to ensure that orders were served in an efficient manner

• Gained experience in multitasking, oral and verbal communication, customer satisfaction, and conflict

• Maintained high standard of customer service during high volume, fast-paced operations

• Daily duties: fill ketchup/sauces, roll cutlery, fold pizza boxes, stock straws napkins and containers

Yogurty’s Froyo; Calgary, AB June 2017 – Aug 2017

Yogurt specialist:

• Handled cash and credit transactions quickly and accurately

• Followed procedures for safe food preparation, assembly, and presentation

• Opened and closed the store – accurately counted money, made sure everything was clean, ready for the next day

Ferta Engineering Consultants Limited; Calgary, AB June 2014 - Jan 2018 Office Administrator (summer position) :

• Managed accounts receivable and generated accounts payable reports,

• Assembled monthly income/expense reports, accurately entered data into records

• Bank statement reconciliation, produced accurate and deadline driven invoicing

• Prepared deposits to bank, posted finical data to appropriate accounts Education

University of British Columbia Vancouver Campus Sept 2017 - Dec 2021 Bachelor of Kinesiology + Master of Management (In progress) Volunteer

BMO Catering – Set up tables, served drinks and dessert, ensured all guest had what they needed Assistant Coach for a U-10 girl’s soccer team - Provided supervision and a positive and safe environment, lead the team through activities

Hobbies & Interests

Playing Soccer (which taught me leadership skills), Working out Skills

Certified in Emergency First Aid CPR and AED, Analytically and Critically think through problems, Communication, Leadership, Conflict Resolution with friends and teammates KAYLA PAGNOTTA 21 Heritage Lake Terrace, Heritage Pointe, AB, T1S 4J4 403-***-**** *************@*****.***

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