Executive Assistant Manager

To Whom It May Concern:

I am submitting my resume for your review. Currently I am a Default Accounting Specialist for which duties include GSE, FHLMC and FNMA chargeoffs, client requested changes, balance removals, wire tracking, unprocessable and unadvised cash processing, zero UPB reports, department task tracking, issue/complaint research & resolution, manual pay invoicing and developing charge off letters for the Default Accounting area, participating in process improvement and new client process and procedure developments. My prior position was a Default Compliance Administrator for Cenlar FSB, a private bank, servicing mortgage loans. My duties include preparing FHA, FannieMae, FHLMC and Conventional foreclosures, HUD reporting, compliance overview and compilation for reporting to state banking websites. My responsibilities also included insuring that First Legal guidelines were met for FHA loans. Also, I developed a liaison relationship with the HUD representatives in the areas of EVARS reporting and Indian Home Loans servicing and compliance. Prior to working at Cenlar FSB, I assisted the chief financial officer and controller at WolfBlock LLP law firm in the Finance Department. Subsequently, I have worked in a variety of temporary assignments as my resume will reflect. As you will see from the resume information, I have set up and managed three businesses. My salary requirements are within the posted range and/or are negotiable.

In my prior employment at WolfBlock LLP law firm, one of my responsibilities was as the in-house administrator for the firm’s Fidelity 401k plan. Additionally, I was responsible for the rents, taxes, insurance and operating expenses for ten locations. Other duties included transcribing various types of information, including correspondence, memoranda, reports and recommendations, which may include personnel matters of a confidential nature; composing routine correspondence, such as form letters or standard replies to inquiries; screening confidential material for release to the public or authorized persons/agencies; scheduling meetings and attendance at conferences; managing the schedule and travel arrangements of the CFO and other supporting personnel.

I am actively seeking a new opportunity in which to display and develop my abilities. I am a quick learner and am confident that I can learn new applications or methodologies for the position with minimal coaching. I welcome an opportunity to discuss my experience and diverse background.

Thank you for your time and consideration.

Dianne Bivins

Email: ******.******@*****.***

609-***-**** Cellular

Dianne M. Bivins

609-***-**** Mobile

******.******@*****.***

PROFESSIONAL SUMMARY

Business Administrator with extensive management and organization experience; highly motivated, detail and deadline-oriented individual with superb communication and organizational skills; proven interpersonal expertise in the hiring, training and mentoring of efficient employees.

EXPERIENCE

Default Accounting Specialist

Cenlar FSBank, Ewing, NJ July 7, 2013 – Present

Mortgage default accounting specialist for private banking institution, charge offs, balance removals, zero upb report reviews, reconciliations of escrow and corporate advances, manual invoice payments and oversee the accounting department Inbox for requests and timely response. The duties include GSE, FHLMC and FNMA chargeoffs, client requested changes, balance removals, wire tracking, task tracking, DFA paid in full loan reports, manual pay invoicing and monitoring the Default Accounting department’s email Inbox for assigning tasks and requests. The department functions on a timeline of one business day for responses. Response to Internal Audit department requests requiring research or assignment to the appropriate area. During my taking over this task we were complimented for the fastest response to all inquiries and requests throughout the company. Noting that often requests came to us that did not come under our responsibility and again complimented for making the effort to resolve and assist with directing to the proper area(s). Due to the growth of this department, duties also include participation in projects as assigned.

Default Compliance Administrator

Cenlar FSBank, Ewing, NJ August 17, 2009 – July 2013

Mortgage default compliance administrator for private banking institution, daily review for compliance reporting, FHA, FHLMC, HUD and Conventional foreclosure preparation, state website reporting, and daily compliance report reviews and compilation for reporting to state banking websites. My responsibilities also included insuring that First Legal guidelines were met for FHA loans. Also, I developed a liaison relationship with the HUD representatives in the areas of EVARS reporting and Indian Home Loans servicing and compliance. With the introduction of the Indian Home Loans to the compliance area, I developed the department’s Policies and Procedures for review and processing of these specific loans which have different reporting and governmental processes. Also, due to the changing guidelines for servicing, I participated in updating the Policies and Procedures for the review and reporting for the FHA, FHLMC, HUD and Conventional loans.

Trinity Broadcast Network– Prayer-a-Thon Event March 30, 2009 - April 5, 2009

Carney Group – Temporary Assignment - Faith-Based Home Project, Prayer Line Representative

Call Center Representative with TBN for individuals requesting prayer during pledge drive.

This temporary assignment was home based call center work. Calls were routed as individuals called in to pledge to Trinity Broadcasting Network during the fundraising drive week. As the callers requested prayers, they were directed to us to pray for them while on the phone. It was an incredible experience.

University of the Sciences, Philadelphia, PA December 2008 – August 2009

Carney Group – Temporary Assignment in Admissions Office, Administrative Assistant

Administrative duties related to admissions processes for new and transfer students.

This temporary assignment was to provide administrative assistance in the admissions office for incoming and graduating students. Maintenance of the files to aid in the acceptance review process. Duties as assigned

.Dianne M. Bivins Page 2

Executive Assistant to the Chief Financial Officer

Wolf, Block, Schorr and Solis-Cohen LLP, Philadelphia, PA April 2007 – March 2008

General practice law firm.

Primarily assist CFO and Controller. Administrator for the firm’s Fidelity 401k plan.

Coordination of daily activities, creation of financial spreadsheets, and handling confidential matters.

Fiduciary responsibilities include rent, taxes, operating expenses and insurance for ten locations.

As the AA to the CFO of the law firm, one of my responsibilities was as the in-house administrator for the firm’s Fidelity 401k plan. Additionally, I was responsible for the rents, taxes, insurance and operating expenses for ten locations. Other duties included transcribing various types of information, including correspondence, memoranda, reports and recommendations, which may include personnel matters of a confidential nature; composing routine correspondence, such as form letters or standard replies to inquiries; screening confidential material for release to the public or authorized persons/agencies; scheduling meetings and attendance at conferences; managing the schedule and travel arrangements of the CFO and other supporting personnel.

Executive Assistant/Assistant Office Manager

Sturdivant & Co., Voorhees, NJ April 2000 – April 2007

Institutional and equity investment management and research firm.

Assists Chairman, Senior Vice President, Portfolio Strategist, research analysts and office manager.

Coordination of daily activities, travel, IT resolution, reception, and handling confidential matters.

Assistant Office Manager handling all aspects of administration, inventory and business supplies.

Author of business correspondence on behalf of the Chairman and VP when appropriate.

This position expanded from assisting the CEO to also being the Executive Assistant to the CFO, Senior Vice President, Portfolio Strategist as well as the 4 research analysts. I was also trained to assist the Portfolio Strategist by inputting data and retrieving the results in the Investment model for the firm’s portfolio strategy. Due to the changes in the firm and downsizing, I also took on the duties which would come under the Office Manager responsibilities, such as ordering supplies, maintenance of equipment, IT issue resolution and coverage of reception area.

Clerical Assistant, Gelfond Group, Cherry Hill, NJ November 1997 – April 2000

Office Team – Temporary Assignment for Survey Consulting Organization

Transcription of survey reports for major corporations – domestic and international firms.

Assist with survey projects in compiling reports for presentation and delivery.

This temporary assignment was with a statistical survey firm for large corporations such as Hertz and Marriot Hotels domestic and international. This company provided the documentation for review of client or employee satisfaction with their products and services, which were analyzed and then compiled by us to provide as a finished product for their corporate review to improve their services. The responses were provided either by booklet response completion or oral recorded response both of which required transcription. The finished product also was part of the duties to complete the presentation booklets to the corporate office.

Dianne M. Bivins Page 3

Director of Operations

BIV Entertainment, Philadelphia, PA April 1991 – September 1997

Entertainment management, marketing, and public relations firm.

Managed the start-up and daily activities of a fast-paced entertainment environment.

Liaison for artists with Motown, Sony, Capitol Records along with various film companies.

Participated in the management, marketing and representation of major recording artists such as

Boyz II Men.

In this position, I set up the office from raw space and managed the day-to-day development of this start-up entertainment management company. I participated in establishing the relationships with the record labels, the point person for the bands and tour development companies. This was a 24 hour/7 days a week position as artists often needed someone to dialogue with regarding their new careers.

Business Manager/ Owner

The Water Shoppe, Inc., Camden, New Jersey May 1984 – April 1991

Spring water delivery service company, natural juices & sodas, and Hershey brand ice cream store.

Owned and managed successful food/ beverage store and delivery operations.

Directly managed regional operations from Southern New Jersey to Eastern Pennsylvania and negotiated long-term commercial and residential contracts.

Developed and implemented organizational procedures and policies: payroll, benefits, shipping and distribution, vendor management and office administration.

Briefly, this was a family business venture in which I managed the business from start up and developed it into a thriving company within the community. I am especially proud of the accomplishment with being able to provide jobs to the community, adult as well as high school age, and provide a service which was health related.

Registered Court Reporter

States of Delaware & Pennsylvania, 1981-1984

Licensed stenographer contracted for official recording of trial proceedings and depositions.

Court Stenographer freelance work in the two states noted recording and transcription of court proceedings and deposition in legal offices. Certified Registered Professional Reporter by the State of Pennsylvania.

EDUCATION

University of Pennsylvania Philadelphia, Pennsylvania

Popkin School of Court Reporting Cherry Hill, New Jersey

Lincoln Technical Institute Pennsauken, New Jersey

COMPUTER SKILLS

MS Office suite, all Web browsers and E-mail applications; Outlook, Lotus Organizer, Publisher, ACT II db, Elite, Cenbase, LPS Director & Process, LPS Invoice Management, LPS Document Imaging, Synergy and type 70 wpm.

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