BARBARA E HOLLAND

*** ********* ***, #***, ******, CA 93612

Email - ac5q6l@r.postjobfree.com / Tel: 559-***-****

Cell: 559-***-****

OBJECTIVE

To start a new career to stay busy, keep active and add to my retirement income.

SKILLS & ABILITIES

I have worked since I was 18 years old doing mostly customer service, computer jobs, office manager and facilities manager. Working with people to make sure all areas of the job were completed and on time.

EXPERIENCE

ORDER ENTRY/CUSTOMER SERVICE/OFFICE AND FACILITES MANAGER/COMPANY: HARCOURT BRACE JOVANOVICH, HOLT, RINEHOLT AND WINSTON, JULY 1977 THRU DECEMBER 20, 2002

Took orders over the phone and processed them for the warehouse. Talked with customers on wrong or damaged shipments to replace with correct books. Took over as Office Manager while still in Petaluma and then was transferred to Austin, TX as the Office and Facility Manager for the home office. Interviewed and hired my staff. Supervised a staff of 6, the work included the mail room, the copy room, supplies, receptionist, secretary, and a handyman. In all we took care of 3 buildings.

I was the Office Manager of the California Sales Office in Burlingame, CA. Interacted with the sales group in CA, AZ, WA, OR and HI. Helped them with their customers in making the sale, with printouts, gratis items, etc. Made reservations for the Sales Meetings in the United States, staying on budget for meals, rooms, meetings, etc.

Plumbers Union Local 62, Castroville, CA, Dates 2003 thru 2008

Local 62 was a small office and I was the only office worker there. I answered the telephone, did all the typing, filing and kept the United Association of Plumbers informed of dues, apprentice testing and hiring. Administered the apprentice testing when needed, correcting the tests, and informing applicants the status of the test. Notified the U.S. Government of all contributions on a yearly basis.

Trailways Bus, Fireman Fund Insurance, Dates 1969 thru 1977

Entered bus drivers logs at Trailways Bus Line.

Fireman Fund Insurance jobs: Keypunch operator, computer operator, computer room helper, year-end payroll forms and any jobs assigned to me. Took classes in programing, interviewing, and work growth development.

COMMUNICATION

Gave updates to the sales department at Holt, Rinehart and Winston as to new products, assigning new territories, and working with the sales staff on their needs to make the sales. Wrote memos updating the different departments on procedure changes, time card information, etc.

LEADERSHIP

I lead by example, if a copy job needed to be done and everyone was busy, I did the copy job. At the weekly meeting for managers I asked for any feedback on my staff and how we could help them better. I am a member of the Fresno Newcomers Club and hold the office of secretary. This is a friendship club for women and they have different activities each week, you can do as many or not, as you want.

REFERENCES

Personal References

Paula Faez, 1959 Santa Ana, Fresno, CA 93701 559-***-****

Jim Hansen – 559-***-****

Cathy Dyer – 559-***-****

Delores Patty – 559-***-****

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