Customer Service Sales

Manuelito Gapuz

** * ****** ***. *****, Illinois 60123

224-***-**** *********@*****.***

PROFILE

•Self-motivated, enthusiastic professional with experience in supply chain management and air import transportation processes.

•Experienced with business management, sales and budget planning, staffing and people development.

•Exceptional time management and planning skills.

•Work smart, efficient, innovative and motivated at work.

•Knowledge of MS EXCEL in providing data and various reports to management.

•Use of SAP, ERP, MS Dynamic GP, SALESPAD

EXPERIENCE

TapeCase Ltd

Administrative Assistant - November 2017 to Present

• Daily invoicing for traditional customer, EDI entry, drop shipment (BIBO), and R&D customers.

• Process includes fulfillment releasing, credit on accounts, credit cards and online payment entries

• Matching and verifying fulfilled orders from warehouse. Validate correct entry before invoicing

• Daily mailing of invoices to customers (as well email invoice notification)

• Maintaining and filing orders on daily basis

• MS Excel Data Manipulation and Reports

• Cross-functional task with procurement and accounting

• Inventory Management

• Shipments and Delivery processing (EXPORT analysis)

• Purchasing and vendor invoice processing for MS Dynamic GP entry

• other duties assigned by President/VP (direct reporting)

FedEx Trade Network Transportation and Brokerage

Customer Service Specialist - Air Import, November 2015 to November 2017

• Ensure smooth and timely freight process flow.

• Ensure accurate and timely data entry into our operating system.

• Track and trace Air Import files as required. This can be either internally via expo or externally via airline websites or by telephone to airline offices.

• Use Tree View on a daily basis.

• Ensure timely delivery of freight to customers for Import shipments.

• Ensure documents are timely sent to customer or broker for customs clearance purposes.

• Ensure accurate and timely client and vendors billing.

• Interact with our customers in arranging their international shipments, meeting customer service standards.

• Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.

• Understand department process flow, constantly looking for areas of improved efficiency.

• Ensure all customers standard operating procedures are followed and updated in the DLSOP.

• Meet Key Performance Indicators standards, as per the company’s procedures. overseas communications, timely responses to emails and requests (internal and external).

Air Import Logistics Administrative and Customer Service Specialist at UPS Supply Chain Solutions

May 2015 - September 2015 (5 months) Checked over 60 import documents per day to determine cargo contents, and classify goods. Increased efficiency of import procedures through time management and updated documentation. Liaised effectively between various UPS Departments. Accurately prepared import documentation for dispatch. Liaised with Customs to verify documentation and resolve cargo issues. Validated data on goods for import. Continually met target quotas while efficiently managing shipment issues.

Air Import and Export Cargo and Customer Service Specialist at Consolidated Aircargo Services

February 2015 - May 2015 (4 months) Accurately prepared over 100 airline and customs documentation. Complied with company's Standard Operating Procedures (SOP) and policies. Ensured paperwork was prepared timely and accurately. Verified correct cargo was correct before release. Assured proper compliance with local and international laws and regulations. Followed Dangerous Goods Requirements and Regulations.

Administrative Officer at Linear Health Inc.

July 2014 - January 2015 (7 months) Planned travel arrangements for 5 executives and staff. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team

conferences. Designed electronic file systems and maintained electronic and paper files. Handled all media and public

relations inquiries. Served as central point of contact for all outside vendors needing to gain access to the building.

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Maintained an up-to-date department organizational chart. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents. Education Managed the day- to-day calendar for the company's senior director.

Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and

lists.

Assistant Business Planning Manager at Toshiba Philippines Inc.

July 2012 - September 2013 (1 year 3 months) Reduced organizational operating costs by 20% by streamlining processes. Developed organizational change management strategies. Identified "bottlenecks" and implemented new and improved processes and policies. Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology

changes. Tracked, analyzed and interpreted trends in SAP, SQL, MS Office data. Documented process flows and developed requirements for functional improvements and enhancements. Conducted activity-based analysis of business processes and made recommendations based on the findings. Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient. Manipulated data using pivot tables, pivot charts and macros. Drafted monthly financial reconciliations and

forecasts.

Assistant Dealer Account Manager at LG Electronics Philippines, Inc.

December 2007 - July 2012 (4 years 8 months) Managed a portfolio of 15 accounts, which generated $150 million in revenue per year. Collaborated with other account managers to prepare and deliver performance updates and quarterly business

reviews. Monitored market conditions, product innovations and competitor activity, and adjusted account sales

approach to address latest market developments. Addressed customer questions and concerns regarding products, prices and availability. Consistently secured new accounts, resulting in a 20% increase in year over year revenue. Surpassed annual quota by 120%. Trained sales teams on educational products at seminars and special events. Negotiated details of contracts and payments and prepared sales contracts and order forms. Estimated and quoted prices, credit and contract terms, warranties and delivery dates.

Education

Trace Computer and Business College

Bachelor’s Degree, Computer Science, 1998 - 2002

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