Customer Service Information Technology

Summary

Skills

Experience

Lori Torres

**** ****** ****** *** ***, Durham NC 27703

Home: 919-***-****

************@*****.***

Qualified problem solver with skills in resolving issues encountered in production enviorment with minimal or no supervision to keep production flowing efficiently with minimal non-conformance. 15 + years of Warehouse experience.

Excellent verbal and written communication.

Mechanical knowledge.

Critical thinking and multi-tasking.

Extensive organization and time management

skills .

Moduslink January 2007 to Current

CDR Technician/ 2nd Shift Lead

Garner, NC

Maintained, rebuilt and upgraded 13 MicroTech Duplicator Systems for production of Recovery Media

(cd's, dvd's, dual layer dvd's, usb's) for Lenovo, EMC, Microsoft and IBM. Motherboard, Hard Drive, Reader and Writer Drive changes and installations. Network mapping, System Rebuilds and Windows repair on 13 systems.

Sole employee to work 2nd Shift, responsible for repairs, manufacturing and producing Recovery Kits for clients sent by Buyer Planners in China and Mexico (confer via email). Equipment set up for employee use, preforming and ensuring proper installation of hardware, software and operation systems.

Maintained daily communication, transactions, problems, remedial actions taken, and installation activities.

Prepared Scrap Reports for Information Technology/ Product on Demand (POD Room) Department. Set up and configured Information Technology/ POD Room department through 2 building relocations. Offered knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing effective manufacture and shipping of goods. Trained co- workers and new staff in proper use of equipment and software. Consistently compliant with ISO and 5S standards.

Walmart 1614 June 2004 to August 2007

Star Cashier

Durham, NC

Bagged merchandise by following standard procedures. Worked with customer service to resolve issues.

Operated cash register with proficiency.

Awarded Star Cashier Certificate and vest.

Awarded Certificate of Commendation from state of NC Alcohol Law Enforcement Division Department of Health and Human Services Health and Wellness Trust Fund. Provided professional and courteous service at all times. Worked overtime shifts during busy periods.

Nortel/ Solectron (merge) April 1999 to September 2003 Prime Hardware Coordinator

Durham, NC

Hand assembly of circuit packs.

Megamations Operator.

Education and Training

Activities and Honors

Wave Solder Operator.

Wave QC.

Repair, Solder and De-solder.

Testing.

Coordinator for circuit pack hardware, package and prep for shipment. IBM RTP June 1997 to September 1999

Durham, NC

Assembled PC's following specifications.

Assembly QC.

Testing.

Final Inspection before packing.

Certified for each process on assembly line.

Awarded gift cards for high numbers of production. Northern High School 1997

High School Diploma: Agricultural, Graphics, Computer Programming Durham, NC, US

Green Certified ISO 14001 training Moduslink

Certificate of Training Print on Demand Moduslink

Commedation from NC Alcohol Division Walmart

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