Cabin crew customer Service

CURRICULUM VITAE

JANE AYOTI OPEMBE

P.O. BOX **** – 00200 NAIROBI KENYA

CELL 072*-***-***,

EMAIL: **********@*****.***

PERSONAL INFORMATION

MARITAL STATUS SINGLE

DATE OF BIRTH 31st DECEMBER 1991

LANGUAGES ENGLISH, KISWAHILI,

Basic Arabic

RELIGION Christian

ID NO. 33368578

CAREER OBJECTIVES

To serve in a capacity that will give me an opportunity to learn and contribute to the development of a strong and dynamic team by utilizing the knowledge and skills I have acquired and be able to explore my potential and talent to the maximum, to achieve the goals of the organization

CAREER OVERVIEW

Comprising 3years of experience in the front office as a sales representative, then latter 1year spent as a senior barrister and waiter at big square café/restaurant. My primary focus has been to establish a reputation for excellent customer service and client satisfaction. Along with managing a team of 10 staff members, prior to Rocks service company, I developed my experience at Texas cancer center and Rocks Service company as a retail assistant with high recommendation on my customer service skills as well as working with a team of 20proffesionals. Prior experience within the hospitality industry has been at big square café/restaurant as a front office staff

CAREER COMPETENCIES

Fluent in English, Swahili and Basic in Arabic

Positive and optimistic attitude

Exceptional customer service and interpersonal skills

Experienced in working with varied age groups and cultures

Able to follow a systematic approach and use initiative when necessary

Meticulously attentive and timely

Flexible and easily adoptive to shift work and working in non-conventional hours

Take pride in accommodating to customer demands.

Problem resolution minded and ability to think literally should the situation necessitate.

Calm and collective in challenging situations

Highest personal hygiene and grooming standards

Confident in managing a team with prior experience of up-to 10 staff members

Understand the importance of maintaining good brand representation.

Keen to learn and implement new knowledge.

PROFESSIONAL PROFILE

A diligent, analytical, self-motivated, friendly and result oriented professional. A team player but also able to work with minimum supervision, high level of negotiation skills for best results and spending minimum time getting there. Able to realize said functions due to time management, punctuality, and discipline

EDUCATION CREDENTIALS

June 2017 – Current KENYA AERONAUTICAL COLLEGE

Air Ticketing / Tour and Travels

(Ongoing)

May 2016 - May 2017 KENYA AERONAUTICAL COLLEGE

Diploma in Cabin Crew

Units covered

Aircraft and Aviation Familiarization

Customer Service

Managing Passenger Interactions

First Aid

Safety And emergency procedures

Dangerous Goods and Hazardous materials

Inflight Catering

Fire Fighting

Aviation Safety and Security

Air Transport

Cabin Crew Resource Management

Medical Emergency and Training

Entrepreneurship Education

Additional Units

Communication Skills

Life Skills

Grooming

2010 – 2011 JINJA PROGRESSIVE SECONDARY SCH

Uganda Advanced Certificate of Education (U.A.C.E) 2006 – 2009 JINJA PROGRESSIVE SECONDARY SCH

Uganda Certificate of Education (U.C.E)

1999 – 2005 MAGAMAGA ARMY PRIMARY SCH. MAYUGE

Primary Leaving Certificate (PLE)

OTHER SKILLS

Public Speaking

Feature Writing

Innovativeness and Strategically Thinking

Computer Applications Packages (Ms. Word, Ms. Excel, Ms. Outlook) PROFESSIONAL BACKROUND

Dec 2015 - 2016 TEXAS CANCER CENTRE

Front Office/Sales Representative

Key responsibilities

Maintain logbooks including sigh-in/out logs, front desk, expenditures and calls received

Pick up and sort daily incoming correspondence and deliver sorted mails to addresses

Maintain exclusive mangers calendar by planning and scheduling conferences, teleconference and travels

Aug 2016 – Sept 2017 ROCKS SERVICES COMPANY

Customer Care Representative / Receptionist

Key responsibilities

Pick up and sort daily incoming correspondence and deliver sorted mails to addresses

Maintain exclusive mangers calendar by planning and scheduling conferences, teleconference and travels

2017 – March 2018 BIG SQUARE CAFÉ/RESTAURANT

Key Responsibilities

Responsible with daily allocation of duties

Lending out a hand when needed

Serving customers to their satisfaction

HOBBIES

Socializing

Travelling

Reading

Swimming

REFEREES

1. Mr. Wilson Mutichiro Osiako

Kenya Aeronautical College

Training Coordinator

Tel: 072*-******

Email: *******@*****.***

2. Mr. Shadrak Akhura

Texas Cancer Center

Administrator

Tel: 071*-***-***

3. Mrs. Roda Akiso Juma

Rocks Services Company

Director

Tel: 072*-******

Email: **********@*****.***

4. Mr. Benson K. Mutunga

HR Big Square Café/Restaurant

Wilson

Tel: 072*-******

Email: ***************@*****.***

Contact this candidate