QA Manager/Lead
Resume:
Pamela Castillo
Royse City, TX *5189
***.**********@*****.***
SUMMARY
Lead team of 35 QA Analysts and Team Leads for a $1.5B global retail energy provider.
Form efficient QA teams by creating opportunities to develop new skills, by implementing processes that facilitate the flow of information, and by redefining the QA role to help reach the organization’s goals.
Research and evaluate test tools to ensure the QA team is using the latest and most efficient tools.
Implement, enforce, and continuously improve the QA methodology.
Partner with Development and PMO to design an SDLC process that meets the organization’s needs for Agile and Waterfall methodologies.
Mentor, coach, and provide guidance to the QA team to implement test strategies, automation, and test solutions.
QA Project Manager role to coordinate resources, facilitate communication, and coordinate activities needed to complete a project.
More than 15 years providing technical expertise to implement quality products in the Energy, Financial, Airline, Software, and Telecommunication industries.
TECHNICAL SUMMARY
OS: WINDOWS Professional, UNIX
Software: Microsoft Office, MS Project, Visio, HP Quality Center, LoadRunner, Remedy, Magic Help Desk, Mingle, Rally, Microsoft Visual Studio, Microsoft Test Manager, Soap UI, Load UI, Selenium WebDriver (Java/Eclipse), CrossBrowserTesting, BrowserStack
DBMS: ORACLE, Microsoft SQL, Sybase
SPECIAL SKILLS
Bilingual (English/Spanish)
EDUCATION
Southern Methodist University - Cox School of Business 2001
SMU Fundamentals of Telecom Certification Program
Southern Methodist University Dallas, TX 2000
Bachelor of Business Administration
Major in Management Information Systems, Minor in French
Mountain View College Dallas, TX 1996
Associate of Arts and Sciences
Emphasis: Business Administration
EXPERIENCE
Ambit Energy. Dallas, TX (11/2012 – 5/2018)
Manager of Quality Assurance
Managed and led diversified team of 35 QA Analysts and Team Leads for a $1.5B global retail energy provider.
Implemented QA Methodology and successfully reduced the number of production issues to less than 5% in each team.
Introduced Soap UI and Load UI to facilitate component level testing to identify defects early in the process and reduce rework.
Introduced the Brown Bag Lunch series to give the team a forum to share test strategies, test tools, and to enhance their skills.
Developed an automation plan to automate repetitive tasks and generate test data using an in-house developed tool which allowed us to create regression suites for 2 applications in the first year and for 5 additional applications in the second year without having a dedicated team for automation.
Managed and led all testing processes for Finance, Billing & Transactions, Product, and Customer information teams for all applications required for the US, Canada, and Japan markets.
Created yearly budget for the QA team to plan for all required tools, resources, and labor.
Project Manager of Test Tools and QA Engineering teams to define the work, document requirements, prioritize backlogs, generate reports, and monitor the progress.
QA Project Manager responsible for test strategy and estimates for capacity planning of all testing processes.
Transitioned the team from manual testing to automated testing by defining the tools, the basic framework, the skills and training required, the projects to automate, and by monitoring the progress.
Introduced tools to coach the team to excel in every area and identified training needs.
Improved test strategy to test functionality for New Markets by capturing and researching issues on the existing markets, identifying the root causes, and mapping those scenarios to new requirements.
Implemented processes to generate test data that could be reused across teams to prevent duplication of work.
Guided priorities, implemented creative solutions, actively contributed to the distribution of work, managed expectations, and delivered projects on time following the Agile methodology.
Automated and maintained smoke test using Selenium WebDriver (C#) and run script after MS patches and SQL failovers.
Defect Management and Analysis.
Evaluated testing tools to improve the efficiency of the team and the quality of the various products.
Authored and communicated all required feedback to direct hires including annual reviews and performance improvement plans.
Ambit Energy. Dallas, TX (07/2011 – 11/2012)
Senior QA Software Analyst
Developed test cases and performed Quality Assurance testing for customer facing applications and back-end processes following the Agile Methodology.
Analyzed specific issues from the Transaction Management, Billing, and Finance team to provide a test approach, test cases for regression and functional testing, test data, test results, and support during UAT.
Captured technical details specifications from development to be able to identify the scope of testing and troubleshoot issues.
Implemented the use of test cases, test scenarios, and test sets across all teams.
Handled production support issues by gathering business rules, documenting them, communicating them to development, testing the required changes in the testing and production environments.
Generated and manipulated test data by importing flat files from production and modifying records in the testing database.
Led testing activities on Web Services, messaging, and EDI files.
Bank of America via Carlisle & Gallagher Consulting. Dallas, TX (04/2010 – 06/2011)
Release Analyst
Reviewed project requirements and delivered a test plan.
Led and managed assignments and testing activities of 3 remote teams
Assigned any specialized testing (memory leak testing, performance testing, stress testing, etc.) to different teams, monitored the progress, verified and approved the results.
Planned and coordinated testing to accommodate for all initiatives sharing one environment for integration testing, regression testing, and emergency fixes.
Analyzed and reported defects found during testing, assigned to the responsible team, and verified the fix.
Coordinated and monitored the technical execution of the batch cycles to ensure processes applying financial transactions run successfully and all scheduled test scripts were executed.
Analyzed results from the System Integration Testing phase to suggest changes in the cycle and prepare for the next testing phase.
Reviewed deployment steps from each team and delivered a final release plan, executed it, monitored deployment, and resolved any deployment issues.
Southwest Airlines via RCG IT. Dallas, TX (03/2008 – 04/2010)
QA Software Analyst
Developed, maintained, executed test cases, and reported any risks to the project and leadership team for Southwest.com, SWABiz, and Vamanos using tools as HP Quality Center, Clear Quest, Remedy, Mingle and other testing and defect tracking tools using both Waterfall and Agile testing methodologies.
Certified updates and fixes for booking air, car, and hotel before implementation into production using multiple Internet browsers (IE, Firefox, Safari, Opera, Google Chrome) in different versions of Microsoft and Apple operating systems.
Backend mainframe systems validation using SAAS (Sabre Automated Airline System), UNIX, WinSCP3 and other tools.
Performed Integration testing to verify third party tools such as PayPal and Chase Credit Card Simulator communicate correctly with Southwest.com related products.
Regression tested customer-facing applications such as Rapid Rewards, SAAS monthly regression, and helped maintain PCI compliance.
Performed End-to-End testing to verify all transactions are being processed successfully by employee-used applications such as CS2, Fare Designator Administration, Nonrevenue Travel Center, SODA Event Publication, Sirax(SAP) to ensure transactions and information are displayed correctly in the customer-facing applications such as Southwest.com and SWABiz.
Performed Functional Testing, Integration Testing, and Regression testing for new Accounting SAP application and changes to the Southwest.com pages.
Developed Business Requirements by analyzing new accounting application, documenting gaps identified in the functionality, and presented them to the Business Process Owners for approval.
Created data during Functional testing using different applications, html and BSP files.
Coordinated production data analysis before deployment of application.
Countrywide. Plano, TX (02/2005 - 03/2008)
Lead QA Software Analyst
Lead tester for several web based applications designed to originate loans, order real state closing services, apply payments, and administrate customer information following the Waterfall methodology.
Learned new applications and changes to existing applications to train and lead the Offshore QA team.
Designed Test Plans from Business Requirements and Technical design sessions.
Developed automated scripts in WinRunner to perform regression testing of customer facing applications and smoke tests in production.
Verified stored procedures, database jobs, and database changes in SQL server.
Documented defects with detailed descriptions, steps and test scenarios, and worked closely with developers to troubleshoot defects and implement solutions.
Participated in requirements gathering to recommend enhancement, communicate details on existing production issues, and identify gaps in the requirements.
Performance testing using LoadRunner to capture baselines and monitor performance of all customer facing applications.
BMC Software. Dallas, TX (06/2004 - 11/2004)
QA Software Analyst
Testing of Magic Service Help Desk, web based application developed using XML, VB and ASP pages, designed to provide technical assistance and to troubleshoot a software or hardware problem.
Certified major releases of 8 different modules following the Waterfall methodology.
Prepared Test Plans following the Requirements document and latest version released of the application.
Wrote and executed Test Cases to ensure new and existing functionality work per design.
Performed Black Box Testing, Unit testing, and Regression testing for new releases in Windows 95/98/2000/2003 and Windows NT environments using Oracle and MS SQL Databases.
Tested installations and upgrades by following manuals in English, Spanish, and French.
Customized the Magic Database with the user of the Magic Database Administration tool. Created and modified base views, fields, indexes for base views, group views and shared or restrict data among groups on table-by-table basis.
Trained and provided support for the offshore team to certify enhancements and minor fixes.
VarTec Telecom, Inc. Dallas, TX (10/2000 - 06/2004)
QA Software Analyst
Designed Test Plans, Test Scripts, and Test Cases to certify new projects implemented using the Waterfall methodology.
Planned Test Strategies based on Technical Detail specifications, Requirements specification documents, and participation in Technical Design sessions.
Performed White Box Testing, Black Box Testing, Unit testing, Integration Testing, Automated testing (WinRunner), System Testing, End-to-End Testing, UAT, Regression Testing and Stress Testing, both in enhancements and in new releases.,
Maintained and executed WinRunner scripts to perform Regression testing.
Testing of Order Entry, Payments, and Commissions applications developed in Power Builder, Fox Pro, VB and ASP pages.
End-to-End testing of Web sites used as point of sale for various products and Web sites used for payment transactions and reporting purposes.
Recommended program improvements to software developers and system analysts to define, identify problems and develop resolutions.
Tested enhancements to ensure customer satisfaction. Assisted customers to isolate potential problems in software after implementation.
Coordinated IT metrics reporting, Weekly Status meetings, and Weekly Project Status.
QA Lead in the IVR (Spanish/English) Project from requirements gathering, testing and implementation.
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