Training Customer Service

Experienced Trainer and Customer Service Professional

Career Summary

* ***** ******** ** ******** Specialist with Siemens Healthcare Diagnostics

Part time service driver for BMW of Ridgefield

Senior Training Specialist with CTT Certification

Classroom training of End Users on sophisticated medical device software

Team Leader in Siemens Training Department

Recognized Subject Matter Expert in ADVIA Chemistry

oInternational Training for StreamLab Automation

oEnhanced ADVIA Centaur Training Program

Technical Troubleshooting Phone Consultant

Assistant Supervisor in a Clinical Chemistry Laboratory

Certified Technical Training Specialist for Siemens Diagnostics

Successful transfer of product knowledge from Global Support to internal and external customers

Design of Power Point Presentations, Manuals, and Supplemental Training Materials

Editing for Quality Assurance of customer facing bulletins

Development of course curriculums and training materials

Creation of S.M.A.R.T. objectives

Enhancing customer productivity

Application of critical thinking to customer troubleshooting

Team Leader at Siemens Diagnostics

Effectively managed diverse team

Ability to bring a positive training experience to customers

Creating a positive attitude to align with corporate goals

Continual growth in computer software applications

Team leadership skills

oPositive Communication

oActive Listening

oConflict Resolution

oTaking Responsibility

oCreative Thinking

Subject Matter Expert in ADVIA Chemistry

Served as a resource for Customers, Sales, R&D, Field Service

Established and maintained cross functional relationships

Traveled nationally and internationally for on-site training and troubleshooting

Delivered presentations and Q&A sessions at national workshops

Restructured existing programs for Centaur training programs

Customer and Technical Troubleshooting Phone Consultant

Attention to detail

Active listening

Increase customer confidence in their abilities

Dedication to problem solving

Ability to analyze remote issues and communicate effective solutions

Assistant Supervisor in Clinical Chemistry Laboratory

Implementation of new systems

Responsible for writing Standard Operating Procedures

Training staff on manual and automated procedures

Scheduling

Quality Assurance and Quality Control

Successfully integrated Blood Gases into the Chemistry Lab

Maintained inventory and supplies

Professional Experience

Siemens Healthcare Diagnostics, Tarrytown, NY

BMW of Ridgefield, Ridgefield CT

Bayer Healthcare Diagnostics, Tarrytown, NY

Albany Medical Center Hospital, Albany, NY

Education and Credentials

American Management Association

oMultiple master level courses in Education, Curriculum Development and Class Management

Comptia

oCertified Technical Training Certificate: CTT

Russell Sage College

oBA in Sociology

Hudson Valley Community College

oAAS Medical Technology

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