Manager Office
Resume:
Jennifer F. Gelardi
Coral Springs, Fl 33076
***************@***.***
Objective
To find a career implementing my leadership, communication, and organizational skills within the healthcare field and
to secure a responsible management position in the medical industry where personal abilities and background are fully utilized with an outlook for growth.
Education
Bachelor of Science in Healthcare Administration 1996
University of Central Florida
Master of Arts in Organizational Management/Marketing 2001
University of Phoenix
Experience
Revenue Management Cycle Consultant 2018-present
Actively working with large clients to develop best practices to optimize cash flow and improve customer satisfaction
Develop and maintain operational reviews for financial review
Assist companies in analyzing Key Performance Indicators for Revenue Cycle Management
Senior Director of Revenue Cycle Management – Consultant 2017-2018
MedPro Billing – Substance Abuse / Mental Health/ Physician Laboratory Facility Revenue Cycle
Managed billing and collection staff within the IOP,PHP, Residential and Detox billing and collections arena
Managed monthly, quarterly, and yearly goals and ensure goals are met from a KPI standpoint
Worked with Executive Management Team to ensure efficiency for client relations and maximize revenue
Worked with in-network and out of network insurance companies to ensure claim payment
Ensured paid to patient accounts were worked within a timely manner from an aging perspective
Responsible for reporting and analyzing aging indicators, cash targets, staffing matrices, denial rates, and bad debt
Pediatric Associates 2016-2017
Director of Revenue Cycle Management
Responsible for 63 employees related to all facets of Revenue Cycle Management
Manage 31 Pediatric office practices to identify front and back end collection tactics
Executed all new job descriptions in the department to enhance the process of selecting candidates
Direct and manage financial operations of the Business Office while reporting to the COO/CFO
Liaison between Managed Care and RCM for all payer issues and expected reimbursement
Reconciled all fee for service contracts for the Physician Incentive Program for all Managed Medicaids, MACRA, MIPS, and PMPM programs
Work closely with lead physicians to ensure the front office operation is functioning at a revenue producing level
Developed reporting to analyze aging indicators, cash targets, staffing matrices, denial rates, and bad debt
Instituted a new Quality Assurance process with collection productivity and cash acceleration
Responsible for recruiting, interviewing and training all new/existing staff personnel
Established a Morale Committee to build staff morale and team building
Mednax
Regional Central Business Office Manager – RCM Department 2008-2016
Managed collection staff to ensure monthly, quarterly, and yearly goals were met from a KPI standpoint
Compiled monthly operation reports to illustrate collection and revenue maximization levels
Developed best practices to optimize cash flow RVUs, and improve customer satisfaction
Liaison for all office and hospital practices for day to day operations
Managed multiple office/hospital practices to identify front and back end collection tactics
Liaison for all Acquisitions for the Ft. Lauderdale CBO working with Corporate Ancillary Departments
Directed and manage financial operations of the Central Business Office
Participated in the development and management of the Ft. Lauderdale CBO for all facilities
Successfully directed conversions of the Accounts Receivable Information System affecting all functions
related to data communications, storage and delivery
Continuously reviewed and redeveloped operations and procedures, formulating new strategies to improve efficiencies.
Responsible for office based, hospital based and EMS, and hearing screen collection intervention
Health Business Solutions
Denials Management Company – Project Director 2007-2008
Managed all business office and business development functions for multiple clients
Executed implementation of new facilities from an RCM and Finance perspective
Reviewed Proformas to analyze the financial statements and operating expenses of a new practice
Monitored collection levels to maintain monthly goals
Weekly travel to client base to ensure productivity and business development
Provided operational consulting engagements at client facilities, project management, and acted as an interim
business office leader to hospitals and facilities
Developed policies and procedures and implementation of productivity reports
St. Mary's Medical Center
Patient Access/CBO Director 2005-2006
Managed 62 staff members with responsibility in all revenue cycle functions
Committee member for all business office/admitting practices
Strong knowledge of insurance practices and month end budgets
Assisted in the recruitment and retention of hospital based physicians and coordinated
Physician office visits to maintain the Physician Roster and increase admit stats
Facilitated continuous quality improvement within the operational process
Responsible for the workflow of all ancillary clinics within the facility
HCA
Westside Regional Medical Center – Patient Access Manager
Plantation General Hospital – Patient Access Manager 2001-2004
Managed 37 staff members with responsibility for Insurance Verification, Registration, Financial Counseling
Developed and maintain operational reviews for department management
Maintained appropriate collection levels
Directed and managed financial operations of the Business Office and Patient Registration
Participated in the development and management of Financial Counselors
Successfully directed conversion of the hospital scheduling system to a centralized scheduling department
Developed policies and procedure and implemented productivity reports
Analyzed and work scorecards for to assure monthly and yearly goals were met
Professional Organizations
American College of Healthcare Executives (ACHE) 1996-1999
Attended quarterly meetings with other healthcare professionals
Developed operational and communication skills
Medical Group Management Association (MGMA) 1999-present
Maintained contacts within the healthcare field
Operational Planning /Attended informational meetings
Skills
Proficient in Microsoft Word, Excel, Excel Dashboards,PowerPoint, Internet, HOST (PA), McKesson, PBAR, Medic, Meditech, Medisoft, Medical Manager, GPMS, NextGen, Business Intelligence,ONBASE, STAR, TRIMED, ZIRMED, Edgemed, Project Management, Billing & Coding Instructor, Medical Terminology, QGenda, and Kronos
Summary
Offering over 20 years of a comprehensive and successful experience in the accounts receivable operations management, client development, staff supervision, sales/marketing, negotiations and coordination of activities. Strengths include excellent organizational, time management, leadership, interpersonal, and problems solving skills.
References: Available upon request
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