Life Insurance Customer Service

Melissa S. Tiemeier

**** ******* **** ****** **** Des Moines, IA 50265 319-***-**** *********@*****.***

Objective

To obtain a position that apples my knowledge and furthers it to advance my career within that company.

Education

DIPLOMA 1991 BURLINGTON HIGH SCHOOL

ASSOC. OF ARTS – LIBERAL ARTS 2004 SOUTHEASTERN COMMUNITY COLLEGE

Skills & Abilities

Ability to operate a computer to enter data.

Filing and organizational skills including confidential paperwork.

Answer multi line phone, transfers, answer incoming inquiries, or take accurate phone messages.

Customer relationships

Experience

FITTING ROOM, SOFTLINES SALESFLOOR, GUEST SERVICE AND CASHIER TARGET CORP 2008-PRESENT

Maintain Fitting Room and Softlines; Answer incoming customer inquiries’ Merchandise restock; cashier; guest service; and be all-around valued team member.

Provide excellent guest service.

ACCOUNT REVIEW & VALIDATION SPEC; PAGE REVIEW SPEC. YELLOWBOOK 2004-2007

Proofread contracts for compliance.

Correct or adjust as needed on contracts and work with the sales rep.

Contract Entry department entering contracts in to DIAD system.

Proof read ads of yellow pages prior to shipping to printers (grammar and accuracy)

CUSTOMER SERVICE SUPPORT SPECIALIST/ CORRESPONDENCE TRANSAMERICA LIFE INSURANCE COMPANY (AEGON LIFE INSURANCE) 2000-2003

Processed multiple insurance & investment transactions (owner/beneficiary changes, cancellations, loans/surrenders, and more)

Retrieved information from the computer system, acting on written correspondence and taking incoming phone calls.

Written and verbal troubleshooting communications through phone and/or written correspondence.

Perform data entry into the computer system and databases using AWD automated ordering system.

EARLIER EMPLOYMENT AVAILABLE AND REFERENCES AVAILABLE UPON REQUEST

Contact this candidate