Customer Service Sales
Resume:
Stephanie Nicole Gaddy
P.O. BOX *****
Daytona Beach, FL 32120
*********@***.***
Education:
Daytona Beach Community College. 1200 International Speedway Blvd. 386-***-****. Graduated 04/2004 with Associates degree in Business Administration and Management. University of Central Florida. 1 200 International Speedway Blvd. 386-***-****. Graduation date 08/2007 with Bachelor’s degree in Psychology/ Sociology.
Credentials:
* Excellent Analytical and Organization Skills
* Advance Problem Solving Skills and Broad-spectrum customer service/Call center
* Computer Savvy/ Proficient in various software applications
* Verified track record of Sales and Extensive Call Center Experience
* Multi-tasked and Detail Oriented
* Two years managerial experience
Experience:
J&P Cycles. 2 54 Destination Lane. 386-***-****. Responsibilities included customer service and inbound sales calls in call center, managed refunds, handled claims, administered returns, processed catalog request, order taker, researched bike demographics, parts availability, and fitment for customers of a major motorcycle parts & accessories corporation call center. (Employed from 05/2012-9/2017) as a Customer Service Rep/Inbound Sales
(rate of pay $28,000 yr.)
Wal-Mart Super Center. 1 699 N Woodland Blvd. 386-***-****. Responsibilities included greeting customers and insuring they had a pleasant shopping experience, customer service assistance with apparel questions & concerns, zoning and maintaining clothing departments. Processed new apparel. (Employed from 05/2009-09/2010) as a Receiving Associate (rate of pay $15,000 yr.)
Bella Brisa Management. 3 059 S. A1A. 386-***-****. Responsibilities included front desk operations such as operated switchboard and answered incoming calls, greeted and registered guests during check in, cashiering and bookkeeping, established guest’s accounts after completion of their stay, prepared and modified guest’s reservations. Administered new staff training and implemented marketing strategies to generate new business.
(Employed from 01/2008-05/2009) as F ront Desk Clerk (rate of pay $23,000 yr.) Frontier Communications. 1398 S. Woodland Blvd. 386-***-****. Interacted with customers via phone and email to provide information to customers about residential phone products and services in call center. Resolved customer complaints, answered collections and repair calls. Set payment arrangements for customers, up-sold phone features and packages, and created sales of Dish Network and High Speed Internet for residential phone service. (Employed from 01/2007-01/2008) as a U niversal Service/Sales Agent ( rate of pay $22,500 yr.) SAC Companies. 68 Granada Blvd. 386-***-****. Finalized personal loans and credit card submissions for new customers. Transferred approved customers to financial advisor for approval. Performed credit checks and assisted customers with important credit documents for financial services call center. (Employed from 06/2001-08/2006) as a C ustomer Service Representative ( rate of pay $25,000yr).
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