Customer Service Administrative Assistant

Claude L. Espinoza

719-***-****

********@*****.***

Summary:

** ***** ********** ** ** Administrative Assistant

High level interpersonal and customer service skills

History of strong work ethic with a variety of transferable skills

Worked with customers individually with a professional demeanor

Presents a positive attitude and is attentive to customer needs

Committed to produce quality results and satisfied customers

Professional Experience:

Pikes Peak Community College Colorado Springs, CO 2005-2017

Responsible for interviewing, hiring and training of work study participants

First point of contact; greeted visitors, students, vendors, advised, and assessed individual needs

Provided 12 years of clerical support utilizing office equipment as well as filing, record keeping and faxing

Answered multi-phone lines and directed calls to appropriate offices

Directed work requests via online system to appropriate staff

Processed, distributed, and coordinated shipments and deliveries

Received and tracked incoming documents

Scheduled state vehicle use for staff, keeping strict records of fuel and mileage reports

Motivated student staff, assigned work duties, set schedules and authorized time sheets

Maintained inventory of office supplies, to include coordination of delivery to other campuses

Processed and made corrections when needed to incoming new student applications

Proficient in Microsoft Word, Outlook, Excel, and Banner software

Education:

Pikes Peak Community College Associate’s Business Administration/Customer Service