Douglas Cooley, Jr.

**** *****’s Ln Apt F*

Mobile, Al 36693 ac5px6@r.postjobfree.com

SUMMARY

Recent graduate who is currently working to pursue both an associate’s and bachelor’s degree in music with excellent research, time management and problem solving skills. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I have the ability to function at a high level in a wide variety of settings. I am also a service-focused professional and friendly team player with a knack for building productive working relationships.

EXPERIENCE

Rental Delivery, Tic’s Spacewalks

Eight Mile, Alabama June 2011-July 2014

●Loaded products weighing up to 150 lbs. onto trailers for delivery

●Contact customers prior to delivery to confirm and coordinate delivery times

●Picked up and delivered cargo in a tractor-trailer using knowledge of roads, highways and interstates

●Resolved customer complaints and adjusted orders

Cook, Church’s Chicken

Chickasaw, Alabama January 2015-May 2015

●Recorded customer orders and repeated them back in a clear, understandable manner

●Correctly received orders, processed payments, and responded appropriately to guest concerns

●Served fresh, hot food in a timely manner. Resolve guest complaints promptly and professionally

●Served orders to customers at windows, counters, and tables.

Overnight Stocker, Walmart Supercenter

Saraland, Alabama May 2015-August 2016

●Deal with incoming stock deliveries during the night by assisting in unloading truck

●Sort out received items and make piles according to types of materials

●Transport freight to the sales floors after sorting and ensuring that sufficient quantity has been delivered

●Ensure that any excess materials are placed in storage rooms

●Stock shelves with items by making sure that items are brought forward

●Assist customers shopping during night hours by providing them with product information

●Ensure that no damaged or expired items are placed on shelves

Delivery Driver, Pizza Hut

Mobile, Alabama October 2016-March 2017

●Stock supplies when necessary loads come in for inventory

●Wash dishes in the back from the buffet when deliveries are slow

●Prepare upcoming orders for future deliveries

●Deliver orders to customers that are in the vicinity of the store location using maps & gps navigation

●Take orders at the front counter and drive thru window when delivery orders are slow

●Prep pizza dough throughout the shift for the next day and place them inside of the freezer

Customer Service Rep, Alorica

Saraland, Alabama June 2017-Current

● Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency

●Very engaged and genuinely excited to help customers

●Patient, empathetic, and passionately communicative

●Love to talk and can put myself in the customer's shoes and advocate for them when necessary

●Confident at troubleshooting and investigating if there isn’t enough information to resolve customer complaints

EDUCATION

C. F. Vigor High School

Prichard, AL

Advanced Diploma W/ Honors - Spring 2013

SKILLS

●Clear communication- Enunciating, speaking loudly enough, and employing an upbeat tone

●Listening skills- Listening carefully to the customer to know exactly what he/she needs in order to know how I can help them

●Self-Control- Ability to calmly handle all customers, even the most negative ones

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