Dedicated Office Manager and Residential Services Provider

Patrick D. Egan

Dedicated Office Manager and Residential Services Provider

Accomplished Office Manager with a proven record of exceeding goals with limited resources. Decorated on multiple occasions for serving a residential family shelter community with respect, dignity and tact. Reduced operating costs by $3,000 per year at AWLA Inc. by switching from Microsoft Exchange to Google Apps for Non-Profits. Obtained $120,000 per year in free advertising via Google AdWord Grants. Reduced operating time and expense via integrated web-based PrimePay time, attendance, and payroll software. Patrick Henry Family Shelter, Shelter House Inc.

Falls Church, VA May 2016 - Present

Residential Coordinator

● Ensure the safe functioning of the shelter and maintain a safe environment for clients. Monitor visitor check-in and and front desk calls and inquiries

● Update the daily log by documenting all interactions with clients and any other significant events in the shelter

● Work closely with case managers to support and reinforce the client’s service plan and maintain ongoing communication regarding client progress

● Complete efficient shift exchange with incoming/ outgoing staff and report on the day’s activities in order to maintain

consistency throughout the day

● Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice

● Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items, toiletries and other items to clients as needed.

● Maintain the dignity and confidentiality of all clients during service delivery

● Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies and safety management

● Conduct assessments and intakes for One-Night- Only families seeking shelter after hours.

● Assist with administration of medication delivery and security

● Accept donations and support volunteer programs and events in the shelter

● Participate in staff meetings and staff trainings as directed

● Ensure compliance with all agency policies and best practices

● Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, etc)

309 South Pickett Street Alexandria Virginia 22304 T 703-***-**** F 703-***-****

E *********@*****.***

Patrick D. Egan

Dedicated Office Manager and Residential Services Provider

● Exemplify the Shelter House core values; Collaboration, Accountability, Respect and Empowerment

● Other Duties as assigned

Health Affairs Journal, Project HOPE

Temporary Assignment through Whitman Associates

Bethesda, MD February 2016 - April 2016

Fulfillment Assistant

● For 250 customers look up old and new information in an online database detailing differences in the two files. Decide if data is correct or not. Email/call subscribers with incorrect data explaining the problem and entering information provided by the customer into the new account.

● Send a standardized email to customers who have not activated their online account and provide activation instructions to those who need it. This will require learning the Act-On CRM system.

● While web based system for ordering journal articles is down during transition, assist customers with delivering and invoicing for requested materials via email.

● For institutional subscribers with low online journal usage, use internet research to build a list of key institutional personnel to contact and determine how we can assist with ease of access.

● Determine student subscribers who have not provided documentation of student status; contact them and request either documentation or invoice for full subscription rate. Animal Welfare League of Alexandria (AWLA)

Alexandria, VA June 2009 to July 2015

Office Manager 2 013 - 2015

Worked directly with the Executive Director to facilitate Human Resources functions as well as oversaw general office administrative tasks.

Accomplishments

● Reduced the bi-weekly payroll processing time from 2 - 3 days to 2 - 3 hours

● Interviewed employment candidates, checked references, and ran criminal background checks

● Managed employee compliance training courses (sexual harassment, diversity, nondiscrimination) through Thomson Reuters WeComply

● Site Administrator for employee 401K program with Great West Retirement (now Empower Retirement)

● Employee benefits administrator through CareFirst, Delta Dental, and Unum (Disability, Life, AD&D)

● OSHA and Workers Compensation recordkeeper/administrator

● Processed incoming FOIA requests in coordination with the City of Alexandria Attorney’s Office

● Worked with corporate attorney and HR Advisory Services to assist management with best practices for hiring, discipline, retention, and discharging of employees 309 South Pickett Street Alexandria Virginia 22304 T 703-***-**** F 703-***-****

E *********@*****.***

Patrick D. Egan

Dedicated Office Manager and Residential Services Provider

● Researched, advised, and maintained records on corporate insurance policies including Directors & Officers, Workers Compensation, Business Auto, and General Liability

● Worked with department heads and the Executive Director to produce the monthly report to the organization’s Board of Directors

ITS & Database Support Engineer 2 011 - 2013

In coordination with the City of Alexandria ITS Department, oversaw the organization’s IT infrastructure and served as primary database administrator

Accomplishments

● Implemented and managed the organization’s Google AdWords campaigns

● Trained employees in all areas of information technology, database, and office systems

● Developed database reports and methods to minimize employee time and effort on daily tasks

● Built database queries to give management critical information on-demand

● Used data to report on past trends in order to make effective future predictions

● Researched and recommended cost-efficient and effective technology solutions

● Served as organization liaison to City of Alexandria government offices Administrative Assistant 2 009 - 2011

Provided general office support to the Fundraising and Administration departments, maintained organization databases, and provided support for special events. Accomplishments

● Transitioned the organization from POP email to the more functional Microsoft Exchange platform

● Served as primary event coordinator for Annual Dinner fundraising gala

● Developed, implemented, and maintained organizational records retention system

● Updated organization website as needed

● Wrote weekly articles for T he Washington Post’s “Animal Watch” column

● Transitioned the organization from paper animal records system to fully computerized C hameleon animal shelter database system

EDUCATION

James Madison University H arrisonburg, VA

Bachelor of Science, Interdisciplinary Social Science SKILLS

● Moderate/Basic Conversational Spanish & Access to Multiple Interpretation Resources On-Demand 309 South Pickett Street Alexandria Virginia 22304 T 703-***-**** F 703-***-****

E *********@*****.***

Patrick D. Egan

Dedicated Office Manager and Residential Services Provider

● Act-On Customer Relationship Management Platform

● Crystal Reports business intelligence software

● Microsoft Office including Outlook and Access

● Google Apps for Nonprofits

● Adobe Acrobat

● Working knowledge of SQL database reporting language

● Moderate HTML

309 South Pickett Street Alexandria Virginia 22304 T 703-***-**** F 703-***-****

E *********@*****.***

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