Senior Human Resources Manager

Antonina Smirnov

**** ***** ** *** *, Key West, FL 33040 Cell: 305-***-**** ***************@*****.*** PROFESSIONAL SUMMARY

Human Resources Manager with extensive background in HR affairs, including experience in employee recruitment and retention; staff development; mediation; conflict resolution; benefits and compensation; HR records management; HR policy development; and legal compliance. Further experienced in developing teambuilding programs;; corporate policies; job descriptions; and management reports. Creative and dedicated to developing unique employee orientation and training programs that generate a loyal and knowledgeable staff. Hard-working, analytical, Human Resource Manager who is highly efficient in time-critical situations. Skillfully prioritizes and manages all aspects of the payroll process. Developed a comprehensive recruiting strategy which decreased employee turnover by 30%. Performance review programs, creating a flexible and well received tool used company wide.

Bilingual – Romanian / English

SKILLS

Compensation and Benefits Employee Recruitment

Project Management MS Office Proficient

Knowledgeable in all HR Systems Trained in FMLA/ADA/EEO/WC Team Building In-depth Knowledge of HR Compliance

ADP Workforce Now New Employee Orientations

WORK HISTORY

Sr. Human Resource Manager: Waldorf Astoria Casa Marina and Reach Resort Task Force – Opening Team for Waldorf Astoria Beverly Hills April –May 2017 Jan 2016 – Present

Develop, maintain and support a legitimate business partnership with the operations teams serving as an employee advocate, cultural ambassador, subject matter expert, innovator and consultant.

Responsible for recruitment and staffing including actively and timely sourcing candidates, maintenance of job postings within budget and staffing guidelines, preparation of salaried offer letter requests and salaried/hourly offer letters, new hire paperwork, on-boarding, etc.

Partner with management on coaching, counseling and discipline matters and serve as Human Resources consultant on progressive discipline.

Champion Employee Relations consistent with Hilton’s Best Place To Work and employee communication/recognition initiatives such as the Employee Opinion Survey, Employee Action Committees, Housekeeping Appreciation Week, Employee of the Month/Manager of the Quarter Partner with Hotel & Restaurant General Managers and Department Heads to achieve excellence in employee satisfaction scores as measured through the annual Employee Opinion and Best Places to Work Surveys.

Lead Performance Management administration including 90-day and Annual Performance reviews for hotel & restaurant employees and performance improvement plans as needed.

Ensure consistent compliance to all federal, state and city Employment and Labor laws.

Partner with hotel operations management on all coaching, counseling and discipline matters and serve as Human Resources consultant on progressive discipline.

Timely perform exit interviews and monitor for trends.

Ensure I-9 and File compliance.

Manage Workers' Compensation and Unemployment administration including effective case management of Workers' Compensation and Unemployment claims to minimize liability and expense exposure. Ensure compliance to Workers' Compensation reporting requirements, transitional duty and return-to-work goals for employees with active Workers' Compensation claims.

Actively and consistently, participate in weekly hotel staff meetings, daily line up meetings, Executive Committee and/or departmental meetings, as needed or otherwise requested.

Possess strong organizational, task-management, leadership, creativity, verbal and written communication and presentation skills.

Comprehensive knowledge of all applicable federal, state and city employment and labor laws.

Naturally outgoing and friendly demeanor with personal commitment and passion for service excellence in order to consistently deliver and demonstrate Waldorf’s service standards to our internal customers.

Trainings such as New Hire Orientation, True Waldorf Service, Dedicated to Excellence, How To... Workshops, Recruiting Workshops and many more.

Ability to self-lead in the workplace.

Human Resource Manager: Hyatt Centric Key West 2014 – 2016

Recruiting, hiring, testing and counseling of potential and current employees

Ensured compliance with State and Federal regulations

Managed all aspects of leave administration, including employee notifications, vendor management, and disability programs, and health benefits

Developed and enforced company policy and procedures related to all phases of HR activities

Facilitated the criminal background check process for new hires

Updated key HR metrics, including turnover and terminations, utilizing reporting tools on the HRMS database

Human Resources Coordinator: Hyatt Centric Key West 2007 – 2014 Full Service Property with 118 Rooms

Recruiting and screening for applicants.

Hiring and training for onboarding of new employees.

Create and manage personnel files, E-verify, HR –Systems and all processes associated with HR.

Educate and advise employees on group health plans, voluntary benefits and 401(k) retirement plans.

Developed company personnel policies, standard operating procedures and employee handbooks.

Conducted employment verifications and investigations.

Developed and enforced company policy and procedures relating to all phases of HR activities

Facilitate criminal background check process for new hires.

Manage all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.

Offer fair and equitable compensation by analyzing current salaries with market pay

Managed the employee rewards programs.

Conduct job analysis and job evaluations, resulting in quality job specifications.

Process unemployment claims and act as the company representative at unemployment hearings.

Food and Beverage: Pisces 2007 – 2010

Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils

Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies

Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions

Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.

Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests

Keep kitchen staff informed by noting timing of meal progression

Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars

Respond to additional patron requirements by inquiring of needs; observing dining process

Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs

Properly open and pour wine at the tableside

Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return

Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons

Contribute to team effort by accomplishing related results as needed

Provide welcoming phone greeting and following Guest ordering procedures

Convey menu information over the phone to Guests and give accurate estimate of delivery time

Perform basic cleaning tasks as needed or directed by supervisor

Fill in for absent staff as needed

Assist with special events as needed

Adhere to grooming and appearance standards consistently

Promptly address customer service issues and refer customers to management when necessary Food and Beverage: Hyatt Centric Key West 2002 – 2007

To implement the consistent delivery of superior customer service through the Customer Service Program.

To ensure that the department creates a professional impression to customers and team members.

To participate with action on Customer Service Reports relevant to your department to achieve positive and consistent results.

To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.

To welcome bar/lounge/restaurant guests and take their orders.

To ensure the guests receive high quality services and service provision.

To ensure that health and safety and procedures are respected.

To keep the bar/lounge/restaurant area clean and tidy.

Sales ability.

The ability to listen: understanding how to detect customer needs.

Attention to detail.

Sensitivity to customers: good relationship skills.

Thoroughness

Organization: multi-skilled

Adaptability/reactivity

Good time-keeping

EDUCATION

Finance Administration 2000

University Dunarea de Jos – Galati, Romania

HR Excellence Program – eCornell University

HONORS & AWARDS

Associate of the Year 2007

Best Human Resources Team at Hyatt Hotels Corporation 2013

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