Customer Service Sales

BRITTANI LOVORN

* ********* *****, *******, ** **470 (P) 630-***-**** ac5puc@r.postjobfree.com

Professional Summary

Highly enthusiastic fast learner wanting to grow career in Human Resources and Talent Acquisition. Strong background in hiring, training and employee management as well as retail sales management, customer service, and inventory management.

Experience

Human Resources Supervisor

JC Penney – Danbury, CT

May 2016 – January 2018

Responsible for store associate hiring, training and employee development. In addition, have direct department oversight for Salon, Optical, Portraits and Sephora.

Responsible for hiring and training employees

oAverage of 5-15 associates each month based on seasonality with peak of 45 to support end of year holiday season.

oCoordinate applicant flow, interview scheduling, communication and job offers.

oManage i-9 verification process

Set employee & department schedules to meet monthly staffing optimization goals.

oManage ~90 specific employee schedules

oManage conflicts and call-offs to ensure proper staffing to meet goals

oConsistently lead district in workforce efficiency goals.

oManage seasonal and normal termination process.

Ensure employees are educated on OSHA requirements and any relevant changes. Recently engaged employees on blood-borne pathogen requirements.

Manage store payroll to include processing employee payroll, hours monitoring and budget management.

Benefits Administration: Communicate new benefit offerings and changes to employees during enrollment periods.

Lead system upgrade implementation and employee training on new systems and equipment.

Coach associates on in-store customer service, credit goals and address performance opportunities.

Serve as Manager-On-Duty to address customer needs as well as coach employees in customer service, sales goal realization and general policy adherence.

Manage JCP.com fulfillment process by monitoring undelivered and aged orders as well as develop weekly reporting.

Coach associates on loss prevention/shrinkage activities and what to monitor within the store.

Train employees on process to engage customers regarding “Instant Credit Applications”. Store improved from 16/17 to 3rd in the district in 2017.

Leverage PeopleSoft for generalist duties and Oracle BI for reporting.

BRITTANI LOVORN

Sales Lead / Sales Associate

Ann Taylor – Danbury, CT

January 2014 to May 2016

Coach associates on client interactions and performance to maximize productivity and sales.

Deliver volume targets & anticipate clients' needs while communicating store metrics and individual performance to motivate associates.

Promoted to Sales Lead and entrusted with store access keys to enable opening and closing procedures (e.g. opening and closing registers, opening checklists, bank deposits, filling in, recovery, cleaning, retrieve /send email).

Review reports to make effective merchandising decisions to ensure division standards are met.

Ensure optimal coverage and productivity in all areas of the store through associate scheduling.

Operate as the “Manager on Duty” when required at both Ann Taylor and Loft. Requested to serve as Sales Lead at Loft in Danbury, CT and Mt Kisco, NY while experiencing manager turnover.

Selected Danbury Ann Taylor Fundraising Lead for 2015 Susan G Komen Race for the Cure.

Core Experience and Technology Skills

Performance Management

Employee Relations and Coaching

Recruiting and Retention

Professional Communication

Employee Training

Customer and Personal Service

Benefits Administration

Microsoft Office (Word, PowerPoint, Excel)

HR Policy and Procedures

Retail Systems

Education

BBA: Business Management-Concentration in Human Resources

May 2016

Western Connecticut State University – Danbury, CT

Key Courses: Supply Chain Management, Human Resources Management, Strategic Management.

One of Ten business management students selected to attend the 2015 Entrepreneurial of the Year Awards Luncheon to meet Connecticut’s most successful entrepreneurs.

Active in several campus activities: Annual Talent Show participant, Intramural sports –Volleyball, Flag Football.

Additional Activities

Current Class Volunteer at Hawley Elementary School, Newtown, CT

Annual College Variety Show Performance: Performed in annual group talent show

College Intramural Sports: Volleyball, Flag Football

Varsity Volleyball Team, Plainfield North High School, IL

Club Volleyball: Illinois Heat, Naperville Volleyball Club, Club Elite

French Club, Plainfield North High School, IL

References Available Upon Request

Willing to Relocate at Own Expenses.

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