Administrative Assistant Dental
Resume:
Carol Hardie
Macomb, IL ***** US
Mobile: 309-***-****
Evening Phone: 309-***-****
Email: ***************@*****.***
Work Experience:
Iowa City VA Healthcare System 011/2015 - Present
601 Highway 6 West
Iowa City, IA 5246-2208
Supervisor: Dr. Adamec
Okay to Contact Supervisor: Yes 319-***-****
Explain criteria for dental eligibility and benefits. Investigate and request documents of eligibility. Assists in examination, reexamination of opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries. Regularly act as an advocate for veterans and their beneficiaries when dealings with other VA entities. Provide post-operative instructions to all patients. Provide training in various subject matters when requested. Assist Dentist and Dental Hygienists at chairside with mentally, physically, and medically compromised veterans. Set up instruments and equipment to anticipate doctor and patient needs. Assist Front Desk with filing, updating dental records, scheduling appointments, and retrieve messages. Assists veterans in identifying dental needs. Provide veterans with information to aid in their self-advocacy. Take vital signs when requested. Take and mount requested radiographs and included in appropriate patient record. Take preliminary alginate impressions, pouring, and trimming casts. Sets up operatory for planned dental procedures and disinfects unit for timely turnover. Perform suture and cement removal. Perform related duties as required while following Infection Control protocol.
Iowa City VA Healthcare System 09/2013 – 11/2015
601 Highway 6 West Hours per week: 40
Iowa City, IA 5246-2208 Salary: 14.41 USD Per Hour
Medical Supply Technician (SPS)
Supervisor: Stanley Carmouche
Okay to Contact Supervisor: Yes 319-***-**** Ext 6452
Responsibilities: Cleaning, preparing and sterilizing equipment. Maintain and store reusable medical equipment, as well as document sterilization and decontamination processes. Works in collaboration with administrators, providers, nurses, and clerks to ensure that the reusable medical equipment (RME) and clinical/surgical instrumentation are cleaned and delivered in a timely manner for patient care.
John Cochran VAMC 06/2013- 08/2013
915 N. Grand Blvd. Hours per week: 40
St. Louis, MO 63106 United States Salary: 13.41 USD Per Hour
Intern-Administrative Assistant (Surgical Department & Fee Basis)
Supervisor: April Kirkley (314- 652-4100)
Okay to Contact Supervisor: Yes
Responsibilities: Perform various tasks to include but not limited to survey calls, appointment reminder calls, and patient scheduling. Gather data for various reports such as monthly and quarterly patient loads for various clinics within the surgical department. (Fee Basis Department) Duties includes follow-up call of Non-VA services, requesting medical records, pulling and filing patient charts, schedule appointments, and performs other tasks as assigned.
Pacific Horizon Dental Arts 10/2010 - 12/2012
1140 E. Yorba Linda Blvd Hours per week: 4
Placentia, CA 92870 United States Salary: 35.00 USD Per Hour
Dental Hygienist
Supervisor: Gilberto G. Garcia 714-***-****)
Okay to contact this Supervisor: Yes
Review and reconciles any patient health history changes.
Evaluate patient’s teeth and gingiva, recorded the presence of disease, abnormalities and existing restorations. Identify pathological conditions that effect optimal oral health. Refers patient to doctor for additional care as needed. Demonstrated knowledge of identifying, evaluating patients ‘oral health needs and provided appropriated information and resources on an individual and group bases. Ensures dental images are of diagnostic quality, properly oriented, exposed and labeled in patient chart. Also, provided routine and advanced prophylactic reatment ot include removal of calculus, accretion, and stains by deep scaling, root planning and curettage under local anesthesia. Provided routine treatment of compromised patients for preventive dental care. Prepares dental treatment plans to include sequence of appointments to complete treatment with a patient centered care approach. Deliver preventive therapies such as applying cavity preventive and hypersensitivity agents i.e. fluorides and sealants. Performed oral cancer screenings. Charted existing teeth, restorations, and care given to patient. Administers topical and local anesthetic agents. Provide oral hygiene instructions for both edentulous and dentulous patients. on how to develop and maintain good oral health care along with suggesting and demonstrating dental devices specific to patient’ needs. Provide Smoking Cessation information. Cleans and prepares instruments for sterilization. Follow standard infection control protocols of dental instruments, equipment, personal protection gear, and accessories within scope of my duties. Safely handles and dispose of various chemicals in performing the duties required in the overall operation of the dental clinic to maintain a secure and safe working environment. All services were performed independently and without direct observation by healthcare provider.
California State Long Beach 10/2010 - 10/2010
The Walter Pyramid
1250 Bellflower Blvd
Hours per week: 8
Long Beach, CA 90822 Salary: 00.0 USD Per Year
Dental Hygienist Volunteer (This is not at Federal job)
Supervisor: Dr. Garcia 714-***-****)
Okay to contact this Supervisor: Yes
VA Healthcare Long beach 11/2011 - 08/2012
5901 E. 7th Street #9151 Hours per week: 40
Long Beach, CA 90822 United States Salary: 32,083.20 USD Per Year
Program Support Assistant (This is a federal job) Series: 0001 Pay Plan: GS Grade: 5/6
Supervisor: Colette Mays 562-***-****)
Okay to contact this Supervisor: Yes
Responsibilities: Support three separate but integrated services. Support Environment of Care Committee through arranged monthly meeting, meeting notes and agendas, quarterly and annual reports. Support Environment of Care Documentation Committee through organization for large volumes of documents to maintain and retrieve when necessary. Support Environmental Management Service (EMS) department through arranged bi-weekly meetings, meeting notes, agendas, and other handouts. Maintain multi-lined EMS help desk which included documenting all logged help desk calls, analyzed data to provide visual monthly representation of calls. Perform filing, schedule meetings and appointments duties for each respective department. Maintain spreadsheet of various inspections and tracking data. Perform credit card purchase when requested. Support each department with the use of Microsoft 2010, Power point, Excel, Word, along with Veterans Health Information Systems and Technology Architecture (VISTA) based systems. Act as receptionist when receiving vendors and visitors.
V.A. Medical Center Long Beach 08/2011 - 12/2011
5901 E 7th Street Hours per week: 7
Long Beach, CA 90822 United States
Administrative Assistant Volunteer (This is a federal job) Series: 0001 Pay Plan: AA. This a time-limited appointment or temporary promotion
Supervisor: Dr. Garcia 562-***-**** 4038)
Okay to contact this Supervisor: Yes
Responsibilities: Assists Business Manager with various administrative duties consists of various software applications in data entry in programs naming; event capture (EC), Microsoft 2010, Power point, Excel, Word, and Veterans Health Information Systems and Technology Architecture (VISTA) based systems. Input data accurately, collect data, analyze data, verifying labor costs, and represent data in various formats such in graphs, tables, spreadsheets, and word processing.
V.A. Medical Center Long Beach 04/2009 - 11/2011
5901 E 7th Street Hours per week: 40
Long Beach, CA 90822 United States
House Keeper Aide (This is a federal job) Salary: 26,323.22 USD Per Year
Series: 3566 Pay Plan: WG
Supervisor: Johnnie Marshall 562-***-**** 3305) Retired
Okay to contact this Supervisor: Yes
Responsibilities: Public relations as it relates to the interpersonal dealings with patients and staff. Communicate extremely well verbally and in writing with individuals from various backgrounds. Experience in utilizing automated management systems and a variety of Veterans Affair’s software programs. Trains and evaluates new hire which included CWT personal. Able to customize training to ensure comprehension, increase motivation, and self-confidence of each trainee while addressing their needs. Collect, organizes, and monitor data to provide training to members of the unit. Create lesson plans and risk assessment matrix utilizing computer software. Schedules and reserves training areas while obtaining necessary resources. Assess personal and adjusted training to accommodate abilities of individual and the needs of the unit. Creates a cohesive work environment through ongoing training and development. Negotiates training and retention of CWT personal. Effectively communicates with supervisor the need for repairs and requests job orders for the repairs. Collects, compile, and track physical and electronic data sufficient to generate continuous reports regarding safety and various electrical equipment. Develop stock level, request, track, and replenish supplies. Assist Program Specialist Quality Assurance Specialist in updating Environmental Services standard operating procedures (SOPs) to improve the efficiency and effectiveness of services at the Veterans Affairs Medical Center. Maintain patient rooms, day room, and patient shower in a clean and orderly manner. Maintain and use equipment appropriately such as scrubber, buffer, wet/dry vacuum, housekeeper aide cart.
VA Medical Center of Long beach 01/2009 - 04/2009
5901 E 7th Street Hours per week: 8
Long Beach, CA United States Volunteer
Accounts Receivable Clerk
Accounts Receivable Clerk. Maintain extensive files relating to accounts receivable. Re-organize, file, and store obsolete documents. Review accounts for accuracy. Follow established procedures regarding patient information. Has strong work ethics, high energy, can work individually and in a collaborative work environment. Is prompt, diligent, and meets deadlines. Communicate effectively with people of various backgrounds through empathy and humor. Also, build team confidence through professional demeanor and dress. Perform other duties as needed.
McDonough District Hospital 04/2008 - 08/2008
525 E Grant Street Hours per week: 8
Macomb, IL 61455 United States Salary: 7,065.60 USD Per Year
Switchboard Operator
Supervisor: Harlan Baker (309-***-****)
Okay to contact this Supervisor: Yes
Provide accurate, courteous, and timely phone service to visitors, customers, hospital staff and physicians. Log and report needed repairs to maintenance staff. Create physician on call schedule. Provide emergency information to security and staff. Assign rooms to doctors and visitors as needed. Has professional dress and demeanor which builds customer confidence. Has strong work ethics, high energy, can work individually and in a collaborative work environment. Is prompt, diligent, and meets deadlines. Demonstrate the ability to communicate effectively with people of various backgrounds through empathy and humor. Maintain key log and distribute keys as necessary. Scan records and file reports. Monitor security and fire alarms. Perform other duties as needed.
Western Illinois University
1 University Circle
Macomb, IL 61455
Police Officer
Supervisor: Sgt. Bay Retired
Responsibilities: Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations. Identify, pursue, and arrest suspects and perpetrators of criminal acts. Record facts to prepare reports that document incidents and activities. Review facts of incidents to determine if criminal act or statute violations were involved. Render aid to accident victims and other persons requiring first aid for physical injuries. Testify in court to present evidence or act as witness in traffic and criminal cases. Evaluate complaint and emergency-request information to determine response requirements. Patrol specific area on foot, horseback, or motorized conveyance, responding promptly to calls for assistance. Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area. Investigate traffic accidents and other accidents to determine causes and to determine if a crime has been committed. Photograph or draw diagrams of crime or accident scenes and interview principals and eyewitnesses. Monitor traffic to ensure motorists observe traffic regulations and exhibit safe driving procedures. Relay complaint and emergency-request information to appropriate agency dispatchers. Issue citations or warnings to violators of motor vehicle ordinances. Direct traffic flow and reroute traffic in case of emergencies. Provide road information to assist motorists. Process prisoners, and prepare and maintain records of prisoner bookings and prisoner status during booking and pre-trial process. Inspect public establishments to ensure compliance with rules and regulations.
McDonough District Hospital 04/2008 - 08/2008
525 E Grant Street Hours per week: 8
Macomb, IL 61455 United States Volunteer
Waiting Area Receptionist
Have experience working in a health care environment. Provide courteous service to patient and patient support with high energy and humor. Ensure patient signs in. Provide tracking of patient attendance and patient support whereabouts. Promptly answer telephone in a professional manner. Answer patient and patient support general questions with kindness and empathy. Also, built patient confidence through professional dress and demeanor. Provide and calm and relaxed atmosphere and maintain beverages and snacks. Provide other service that would support and improve the productivity, efficiency and effectiveness of the Surgical Department.
United States Army 08/2000 - 08/2002
462 Med. Co (WBSDAA) APO AE 09180 E1 Hours per week: 40
Transition Center, Kaiserslautern Germany Salary: 18.00 USD Per Hour
Kaiserslautern, Rheinland-Pfalz Germany
Prev. Dentistry Supervisor
Supervised scheduled daily duties of military and civilian staff. Managed dental offices with the responsibility of delivery of dental services provided by the office; answered to the department and the patients for any situations occurring in the office; makes sure office procedures are being followed. Responsibly maintained and updated patient records. Provided monthly counseling to military personnel and assisted in addressing their needs and directing them to the appropriate resources. Maintained a sufficient inventory of dental supplies in the dental office/operatory to ensure proper delivery of dental care. C.P.R. Instructor. Supervise sterilization technique to ensure the prevention of spread of infectious diseases. Supervise monthly equipment maintenance of field equipment to ensure equipment peak performance. Perform dental prophylactic treatments and instructed individuals and groups regarding proper daily oral hygiene care. Conscious of pathological conditions that effect optimal oral health and request referral to primary care doctor for necessary medical care. Reviewed patient charts for possible contraindications to dental care. Performed routine prophies, oral hygiene instructions, with demonstrations while with the Army Dental Mobile Unit in Amsterdam. Foster a sense of teamwork within working environment.
United States Army 01/1998 - 08/2000
Aberdeen Proving Ground Hours per week: 40
2501 Oakington Street Salary: 15.00 USD Per Hour
Aberdeen Proving Ground, MD 21005 United States
Prev. Dentistry Specialist
Provides courteous and friendly customer service. Assists Front Desk with filing and updating dental records, answering calls, and schedules appointments. Maintain an emotional stability to handle stressful situations and emergencies. Provide monthly training to military and civilian personnel. Provide basic accounting functions in ordering and maintaining supplies Acquired various training material from several military units to ensure that the proper needed material was on hand. Check training material for proper quantity, function and cleanliness. Provide risk assessment for each training session. Maintain proper control of classroom. Train the trainers for monthly training of military personnel. Review patient history. Update and maintained Dental Chart. Evaluate patient’s teeth and gingiva, recording the presence of disease, abnormalities or existing restorations. Identify pathological conditions that effect optimal oral health. Take, develop and mount dental x-rays. Prepares dental treatment plans. Deliver preventive therapies such as applying cavity preventive agents i.e. fluorides and sealants Removes calculus, stains, and plaque from teeth. Remove sutures and periodontal dressings. Performs scaling and root smoothing. Chart care given to patient. Educates patients on how to develop and maintain good oral health care and suggest/demonstrates dental devices specific to patient’ needs. Provide Smoking Cessation information. Assist Dentist by taking impressions for mouth guards, smoothing rough edges and polishing amalgam restorations. Also assisted in various dental restorations procedures. Cleaned and prepare instruments for sterilization. Follow standard infection control protocols of dental instruments, equipment, personal protection gear, and accessories. Safely handled and dispose of various chemicals in performing the duties required in the overall operation of the dental clinic to maintain a secure and safe working environment. Planned and provided oral hygiene instructions to military base elementary classes (kindergarten thru 6th grade) All services were performed independently and without direct observation by healthcare provider.
United States Army 11/1995 - 08/1997
Fort Jackson Hours per week: 40
5330 Moseby Street Salary: 7.50 USD Per Hour
Columbia, SC 29207 United States
Dental Assistant
Provide post-operative instructions to all patients. Provide training in various subject matters when requested. Assist Dentist at chair. Set up instruments and equipment to anticipate doctor and patient needs. Assist Front Desk with filing and updating dental records. Take vital signs when requested. Take and mount requested radiographs. Take preliminary alginate impressions, pouring, and trimming, impression. Perform suture and cement removal. Perform related duties as required while following Infection Control protocol.
United States 10/1994 - 10/1995
Camp Casey Hours per week: 40
Korea, 702nd Brigade Support Battalion Salary: 7.50 USD Per Hour
TONGDUCHON- NI, 96224 South Korea
Supply Specialist
Scheduled and delegated daily duties of soldiers. As Training Officer, performed scheduled weekly/monthly training. As Supply Specialist, ordered and maintained necessary equipment and supplies. Perform daily 10% inventory and 100% monthly inventory of equipment and supplies. As Petroleum, Oil, and Lubrication Specialist (POL Specialist) Maintained, stored, and ordered supply. Follow proper procedure for disposal of hazardous waste. Follow proper procedure to storing combustible materials. As Tool Clerk, was responsible for motor pool tools in the amount of the $150,000. Rearrange and organized tools for accessibility and accountability. Maintained 100% inventory accuracy regarding tools and missile parts.
Core Qualifications:
Administrative Abilities: Demonstrated ability to prioritize tasks, meet time-sensitive deadlines, and work independently and collaboratively to achieve goals. Prompt and diligent individual dedicated to promoting a professional and caring environment. Highly motivated with strong work ethics. Skilled in maintaining and filing records. Able to perform tasks using office equipment (i.e. computer, printer, copier, multi-line telephone, FAX machine, calculator, scanner and intercom). Able to prepare materials for filing, scheduling, and meetings. Understands and complies to the Health Insurance Portability and Accountability Act of 1996 (HIPPA) and other policies in ensuring that patient information confidentiality is maintained.
Communications Skills: Well-developed interpersonal skills. At ease interfacing with supervisors, peers, students, and the public. Ability to provide courteous and professional response to questions via the telephone, e-mails, and instant messages. Has excellent oral and written communications skills.
Computer Skills: Has broad-based computer software and database management knowledge. Proficient in the VA’s national software Veterans Information Systems and Technology Architecture (VISTA), Microsoft, Excel, PowerPoint, and Outlook. Experienced in creating and maintaining tables, graphs, charts, spreadsheets, and multimedia presentations.
Research & Analysis Competence: Skilled at researching, analyzing, extracting, and archiving data for reports development and subject-matter files. Valued for ability to gather information and present with short notice.
Key Accomplishments:
oTrained Mediator (VA)
oVA Voices Circle Leader
oYellow Belt trained
oCompleted VA Leadership Program (VA)
oDeveloped processes that improved department efficiency and patient satisfaction (Dental Services)
oReceived proficiency rating code of Outstanding (VA)
oProvided support to three different departments (Environment of Care Committee, Environmental Management Services, and Life Safety) while aiding staff members throughout facility effectively (VA)
oObtained Registered Dental Hygienist Licenses (Illinois and California)
oCreated and implemented a more efficient system for tracking and documenting weekly and monthly training (VA Environmental Management Services)
oConsistently exceeded performance standards. Valued by Supervisors and staff for motivating and tactfully obtaining patient cooperation to facilitate the delivery of dental care to patients and maintained a minimum 97% patient return rate (US Army)
oMaintained 100% inventory accuracy on tools and missile parts (U.S. Army)
oOrganized, coordinated logistics, provided training and support for weekly and monthly training to civilian and military personnel (U.S. Army)
Education
:
Colorado Technical University Colorado Springs, CO United States
Master's Degree 03/2013
GPA: 3.95 of a maximum 4.0
Credits Earned: 40 Semester hours
Major: Healthcare Administration
Relevant Coursework, Licenses and Certifications:
Leadership and Ethical Decision-Making
Foundations of Accounting
Graduate Research Methods
Foundations of Statistics
Applied Managerial Accounting
Applied Managerial Decision-Making
Foundations of Finance
Applied Managerial Marketing
Applied Managerial Finance
Management the Health care Organization
Applied Managerial Economics
Ethics, Policy, and Law in Health Care Management
Systems in Health care
Colorado Technical University Colorado Springs, CO United States
Bachelor's Degree 09/2011
GPA: 3.77 of a maximum 4.0
Credits Earned: 180 Semester hours
Major: Healthcare Administration Honors: Magna Cum Laude
Relevant Coursework, Licenses and Certifications:
Professional Communications
Spreadsheet Application
The Health Care Industry
Current Legal, Ethical, and Regulatory Issues in Health care
The Health Care Organization
University of Illinois, Police Training Institute Champaign, IL United States
Technical or Occupational Certificate 01/2007
Major: Basic Police Officer Certification
Relevant Coursework, Licenses and Certifications:
Police Officer Certification
Traffic codes and procedures
Arrests and apprehension procedures
Baton training
Verbal Judeo training
Report Writing
Investigating procedures
Interview procedures
West Los Angeles College Culver City, CA United States
Associate's Degree 06/2005
GPA: 3.5
Credits Earned: 160 Semester hours
Major: Dental Hygiene
Relevant Coursework, Licenses and Certifications:
Registered Dental Hygienist License #21991
Medical Terminology
Records Review
Charting
Oral cancer screening procedure
Intra Oral X-ray procedures and mounting
Sedation Technique
Administering Local Anesthesia
Root Planing Technique
Harford Community College Bel Aire, MD United States
Associate's Degree 06/2000
GPA: 3.0 of a maximum 4.0
Credits Earned: 52 Semester hours
Major: Liberal Studies
Job Related Training:
Professional Communications 08/10/2010
Spreadsheet Applications 09/22/2010
Graduate Research Methods 11/13/2011
Foundations of Statistics 01/08/2012
Applied Managerial Accounting 01/08/2012
Applied Managerial Decision-Making 02/19/2012
Foundations of Finance 02/19/2012
Applied Managerial Marketing 04/08/2012
Applied Managerial Finance 05/20/2012
Management the Healthcare Organization 07/08/2012
Applied Managerial Economics 10/07/2012
Ethics, Policy, and Law in Health Care Management 11/18/2012
Systems in Healthcare 01/06/2013
References:
Name
Employer
Title
Phone
Kermit Short Veteran Affairs
Veteran Service Officer
******.*****@********.***
Colette Mays VA Loma Linda Healthcare System
Environmental Management Service Chief
909-***-**** Ext 3428
*******.****@**.***
Deborah K. Adamec V.A. Healthcare System Iowa City
Chief Dental Officer Assurance
*******.******@**.***
Kristen Miller V.A. Healthcare System Iowa City
Dental Assistant Supervisor
319-***-**** Ext 5600
*******.******@**.***
William Scott V.A. Healthcare System
Las Vegas
Safety Officer
*******.******@**.*** Stanley Carmouche
V.A. Healthcare System Iowa City
Assistant Chief, SPD
319-***-**** Ext 6452
*******.*********@**.***
Jason Clements V.A. Healthcare System Iowa City
Learning Officer
319-***-**** Ext. 6452
*****.********@**.*** Indicates professional reference
Contact this candidate