Customer Service Representative
Resume:
Nancy Rodriguez
*** ******* **. ******* *** Mexico 88021 915-***-****
******************@*****.***
OBJECTIVE:
To obtain employment with an organization that will utilize my skills and assets to their fullest potential.
EMPLOYMENT:
Allstate Insurance Claims
Claims Specialist
170 N Roadrunner Pkwy #200
Las Cruces, New Mexico 88011
May 2013 - Present
Responsible for making sure that customers had an excellent experience in getting their claims resolved. Process clear liability claims, issue payments, and notify customers on the resolution of their claims. Schedule and reschedule inspection appointment, as well as updating customer’s personal information on claim accounts. State Farm Insurance
Customer Service Representative
1945 Northwestern Dr
El Paso, TX 79912
November 2011 - January 2013
Responsible for making sure customers are satisfied with services provided when calling to make payment on their premiums. Reinstatement of customer’s insurance coverage. File claim for customers and provide them with proper information when adjusters assigned to their claims. Get insured proper assistance for catastrophic claims. Assist vendors and customers in adding new purchased vehicles to their policy and providing proof of insurance.
ADC Telecommunications
Shipping Clerk and Package Handler
101 Lindbergh, Santa Teresa NM 88008
June 2006 – September 2008
Responsible for making sure that packages where being sent thru correct freight line and also confirming correct package weight. From time to time would do packaging of merchandise.
New Mexico Income Support Division
Front office clerk assistant
220 Crossett Ln
January 2006 – June 2006.
Volunteer Work
Responsible for answering phone and routing calls to proper social worker, file paper work, set appointment for clients, and help with workforce class applications. Front desk clerk and greeter.
EDUCATION:
HIGH SCHOOL DIPLOMA
Jefferson High School
El Paso TX
1996
DOÑA ANA COMMUNITY COLLEGE
NEW MEXICO STATE UNIVERSITY
Las Cruces, NM
Currently have an Associate’s Degree in Business Management-Occupations and General Studies.
Working on my Bachelors for Human Resource Major, Business Management Minor
3.8 GPA
SKILLS:
Scheduling and Rescheduling Appointments
Abilities to work in fast paced environment
Microsoft Office
Customer Service
References provided upon request.
Contact this candidate