Customer Service Representative
Resume:
Donald R. Jarmon
****************@*****.***
Customer Service Representative
SUMMARY OF QUALIFICATIONS
Five plus years of Customer Service experience
Excellent verbal communication skills
Experience in the medical field
Meticulous and detail mind set
Well verse in conflict resolution
U.S. Navy Veteran
RELEVANT EMPLOYMENT HISTORY
2013-2017 Peer Support Volunteer
Working with clients recently release from custody
Show empathy and concern to the needs of clients
Develop a plan of action for recovery
Set up appointments for housing and inspections
2010-2013 Peer Support Specialist Housing Authority of Bexar County
Working with Veterans and homeless to recover from drug and alcohol addiction
Maintain fills related to clients
Set appointments for case managers
Follow up with clients to insure progress
2005-2010 Customer Service Representative TRC Stafing
Receiving inbound calls
Answering questions
Resolving conflicts and complaints
Assist in quality control
1978-1980 Pharmacy Technician U.S. Navy
Transcription of Doctors orders
Input new orders to patient profile
Filling unit dose medications
Preparing I.V. Solutions and
Hyperalimentations
EDUCATION AND TRAINING
Alamo College Peer Support Specialist Certificate 2010
U.S. Navy Pharmacy Technician 1978
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